01/04/2015
By: Barbara A.
The Dump
I made a 3k purchase on Dec 20th 2014. When the items were delivered some had to be assembled. The delivery people damaged 2 of the pieces during assembly. After going through the run around with the customer service number, sending emails with pictures and a repair person coming out I was told it would be Jan 30 before the damaged pieces could be repaired or replaced. In the mean time i would have to deal with my living room looking like a whirlwind hit it! Needless to say I was livid and this just was not acceptable. I drove back out to the Dump store to talk to someone face to face. That someone was the store Case Goods manager Mr. Jeffrey Richardson. I must say that I was not happy but I was pleasantly surprised by Mr Richardson's professionalism and demeanor. Once he understood what the problem was he very quickly and professionally worked to resolve it by swapping out my damaged pieces and getting me a date for the swap in as little as 3 days. Thank you Mr Jeffrey Richardson and if I continue to be a customer of the Dump it's because of you. You demonstrated the best level of customer service that I have encountered in quite some time.
04/08/2017
By: Dena N.
The Dump
sales person was excellent! price was perfect, and the delivery was spot on! two great delivery guys delivered my furniture up 2 flights of stairs and put it in place. very nice and courteous people. and best of all I love my new dresser! VERY PLEASED.
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03/14/2016
By: John D.
The Dump
wonderful, kind courteous staff. Laine is the best sales person ever, she takes the time needed to make sure we got what we wanted.thanks.
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12/20/2015
By: Ethel S.
The Dump
From the sales to delivery!! The service was excellent, very personal and professional! Thank you so much.

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