07/17/2017David McDavid Honda Of Irving
Typical bait and switch dealership. Advertise a teaser price online, confirm that they have the stock in the ad when you call them. Tell them as soon as you get there that you want to buy the car for the advertised price, they take me for a test drive (that experience would be 4 stars, the salesman, Nate, was pleasant). I like the car so sit down hoping to see some paperwork with the price advertised... They did put that price, but then said they had already put in a ProPack for $799 (really, $800 for a rubber trunk tray($114 list/$76 from online Honda dealer parts), wheel locks ($56 list/$37.50 online) and splash guards ($104 list/$70 from online) So $274 list total.), $299 for pin striping (ridiculous, I didn't even notice there was a pin strip on the car...was it blue on blue?), $399 for tint (only thing that is useful but only worth about $150 at market prices), and $299 for floor mats (OK, useful too but worth about $150. List $142, $96 from online Honda dealer parts department.)Next to the price in the ad it says +TTL, no superscript number, no asterisk... +TTL.The New Car Sales Manager, Ronnie, comes out to explain that it "clearly states in the ad that dealer accessories are extra." Ronnie, please!!! I wish I had asked him to read the text to me from the ad on my phone. So small you couldn't read, but also, not so "clear".The dealers as said " Dealer installed accessories vary per vehicle and the quote is for the vehicle as it sits". What quote, you ask? Well, since the "fine print" seems to apply to the ad, you would assume that "the quote" is the advertised price. Apparently, since " we are not responsible for any errors, omissions or typos contained in the above information", they aren't responsible for having any truth in advertising in their ad. By the way, all these disclaimers are in a tiny statement at the bottom of the ad following an asterisk...but there is no asterisk next to the prices to indicate that it isn't the real price.
Our salesman Adrian was so sweet. The finance manager, John, was a complete jerk and was the reason the sale went south after 6.5 hours. If you'd like to hear about John's MBA and background in car finance accompanied with how stupid you are for declining an extended warranty for a nearly new car, this may be the dealership for you! Others heard him belittling us and did nothing to stop it. Shame on you all!And John also taught us a valuable lesson when it comes to buying late model Jettas: always buy the extended warranty because in the last couple of model years Jettas have been known to have their computers go out around 45k miles and cost about $6k to fix. Thank you, John, for talking us out of buying the Jetta!