Vision City Las Colinas
811 W Royal Ln Ste 100, Irving, TX 75039
8:00 am - 6:30 pm
7:00 am - 6:30 pm
8:00 am - 6:30 pm
7:00 am - 6:30 pm
8:00 am - 5:30 pm
- Sat - Sun
Fax: (214) 393-3009
General InfoAt Vision City Las Colinas, we pride ourselves in offering exceptional patient eyecare, personalized frame styling, and an extensive selection of eyewear, from budget frames to affordable designer collections.
Next to RaceTrack on the corner of Royal Ln. and MacArthur.
Call us to schedule your comprehensive eye exam or contact lens exam. Our doctors have vast experience in treating dry eyes and ocular allergies as well as managing glaucoma, macular degeneration, and other diseases of the eyes.
Parking: Lot, Private
Wheelchair Accessible: Yes
Bike Parking: Yes
By Appointment Only: No
Add Your Review
I booked an appointment several months ago and had my eyes examined for contacts. I met the Dr and did not like her from the get go. I felt rushed and she over talked and interrupted me every time I attempted to speak. After getting fitted I then went to the front desk and paid my balance in full. The remainder was going to be billed to the Insurance. I received a call a week later from one of the employee there explaining that she made a mistake when giving me the balance of my copay. She admitted that she did not understand my Insurance and she quoted me the incorrect amount. STEPHANIE said before I picked up my contacts I needed to pay an additional $41.50 dollars. I became upset only because she admitted several times during our phone conversation that it was their error. I called and attempted to speak with the Dr, however the staff there said that the Dr, does not take calls in reference to complaints. After going back and fourth with the Office Manager I got no where with her besides her bad attitude and big ego. I attempted to send the Dr. an email explaining the situation because I felt like she would be concerned with the way her staff handled this situation. I never heard back from the Dr but did here back from the Office Manager again saying that my contacts would not be released until I paid this amount. Needless to say it was been several months and I decided to give in and pay the $41.50 so I can just get my contacts. I called to make sure that they were available for pick up and the the Office Manager Stephanie gets on the phone and says because I have waited 3 months to pick them up I must also pay the $10.00 shipping fees they incurred when they had to ship them back. So lets see here!>? You mean to tell me you haven't called me to see when I planned on picking them up so you send them back and you want me to pay after everything your office has made me deal with? Well after asking her if she felt like if charging me $10.00 was a good business move she said " she would waive it as a courtesy. Point of my story I would not reccomend anyone to this practice, I figure if the Dr doesn't care then why should her staff, and believe me they don't! This place is overpriced and unworthy of peoples hard earned money!
Very friendly & very helpful with insurance calls, etc. Always a pleasure- thank you!
The staff was very helpful and patient during the whole process. Danny was great and supportive through all of my indecisiveness.
It was a wonderful experience - very friendly staff! Beautiful facility!
Friendly environment & they repair glasses- did a wodnerful job! What great customer service - thank you for your help!
Very easy registration & professional staff. They were marvelous! =)
Very comfortable waiting area, reasonable prices and very friendly staff =)
Front desk was a delight! :) Patty was wonderful.
Best experience I have ever had going to the eye doc! Thanks!
I got my appointment quickly. They treat you with respect and they are very friendly.
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