Best 17 Pet Grooming in Ionia, MI with Reviews - YP.com
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01/27/2016
By: Jason G.
Particular Pets
First time taking my puppy here, and it will be the last. I have never been so infuriated dealing with customer service, like I did today. On the phone with the owner, she was kind hearted and helpful. I was told the cost of charge for nail care would be $15. I decided to take my puppy here. While trimming her nails she cut one of her nails down way short and she started to bleed. It was more than just a little bit of blood, but not excessive. My puppy was hurting obviously, and she began to aggressively grab her paws to continue and my puppy was whining and pulling her paw back. My puppy then bit her, because she was not being gentle whatsoever. After the bite, she immediately stopped working. I still was going to pay the $15 for her time, but after signing the receipt I noticed that she charged me an extra $2.00 for the incident, even though it was caused by her. The electronic signature stated $17.00, but my printed receipt said $15.00. I would not recommend this business at all.
Tips & Advices
Many people fear that their pet will be injured at the groomer, but incidents of serious injury are infrequent. For minor injuries , it is appropriate the groomer pay the vet bill, and can usually be worked out between groomer and owner. For moderate to severe injuries, you can attempt to activate groomer’s liability insurance to cover medical expenses. However, be aware that most groomer contracts stipulate that the business does not assume responsibility.
Staff at groomers know that there is inherent risk when handling animals, and they are familiar with being snapped at or bitten. However, it is not a normal occurrence or something you should ignore. Many people choose to cover medical expenses or pay extra--at minimum, apologize and get the dog into behavior classes. It is a given that  you should sedate or muzzle the animal for all future grooming sessions.
It is always recommended to make an appointment to get your pet groomed. While some groomers, especially in the larger pet stores, can accommodate with short notice, popular neighborhood groomers are often booked out two weeks out or longer on weekends.
If your pet has sensitive skin, let the groomer know when you set the appointment. But be aware, all dogs have sensitive skin by human standards--their skin is much thinner. Therefore, you should be on the lookout for signs of sensitivity, and reduce it through regular grooming with gentle, natural shampoo and conditioner. Oatmeal shampoo is a favorite. Daily brushouts and omega oil supplements are recommended for every day at-home care.
For various reasons including insurance clauses and pet-owner relationship dynamics and behaviors, groomers prefer owners don’t stay with their pets while being groomed.

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