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06/15/2013
By: aaronong1974
All Appliance Parts inc
If you want to be a good customer for these guys, accept their advice! They know EVERYTHING about their products. They listen and understand almost immediately what you need, do not second guess them because there is nothing they know better. If you need a part they will find it. If you are attempting the repair yourself, they will show you how, heck you may learn stuff about you washer and dryer you never knew before. The great guys that run this place have the hearts of teachers and go out of their way to train their customers on what parts to purchase and even how to repair their appliances; cheaply. I feel that there are companies that can learn a lot from their business model and ideals. As long as they do not change this formula I will be a customer for life.
07/17/2013
By: sarah.o.weaver
Big Jon's Used Appliances
These guys are beyond helpful and aren't just there to make a buck. They are here to make a customer happy. We told them our issue with our refrigerator was a start relay being bad (which the manufacturer told us they no longer made the part we needed). These guys gave us the pieces to fix our refrigerator for no charge and explained to my husband how to put the pieces in. We went home with fingers crossed and my husband put the pieces in with yet another phone call to the guys for a little more help. Low and behold the refrigerator kicked on and it is running again! As if that wasn't enough, they called 30 minutes later to check and make sure it was working properly. A class act business!
08/08/2014
By: Lindsey S.
Big Jon's Used Appliances
We had an excellent experience with Big Johns. We bought a washer and dryer back in the summer of 2013. The washer had a few problems, but it had a 90 day warranty and they came out each time to take care of it, no questions asked. A year later, we had an issue with a small and inexpensive wire needing replaced. My dad was going to fix it, but he had a difficult time finding the exact part, even after looking online. He went into big johns and, since we were customers in the system, they handed him the part right there. We are so thankful for their amazing customer service. We will definitely be back for our next appliance purchase!
05/24/2013
By: maryann.welker
Appliance Parts Inc
I am reading these reviews and am shocked. I have purchased a few items from this establishment and have been very pleased. They tell you UP FRONT that if they are going to order the part for you that you cannot return it. They don't typically stock everything for every appliance - no business can do that. The gal that I dealt with has been very professional and they had the part when they said they would. You either have to know it is the part you need or you have to eat the cost. That is why they are so reasonable.
04/16/2014
By: George M.
All Appliance Parts inc
I called for a heating element for my dryer. They had the part in stock and at a better price than other places that I called. The person that I spoke to on the phone asked me questions about my repair such as "is there any heat?" He determined that I didn't need the part and suggested how to fix my problem (dryer vent was clogged). They saved me a ton of money. I've used this store before to purchase an ice maker several years ago. They gave me repair advice and it is still working well. These guys are great.
03/26/2015
By: Joseph S.
All Appliance Parts inc
I could not be happier with my experience with this store. After finding out what part I needed, Jason was very helpful over the phone in explainng the price, and about my brand of washer. He was clear about the price and had the part waiting for me when I arrived at the store. I did not get the gentleman's name at the register, but he was equally helpful. I will be using them again, and will definitely recommend them to anyone who is looking for appliance parts.
07/15/2012
By: djcojt
Big Jon's Used Appliances
We have several rental properties and since trying Big Jon's the first time, we have always gone back for more good deals. We have purchased two refrigerators, two stoves and a washer over a period of two years, and they are all still going strong. They were delivered promptly, worked perfectly, and the 30-day warranty was plenty to see if they were going to work or not. We also applaud them for the greenness of fixing up appliances for re-use! We'll be back!
07/27/2013
By: cjackson82571
Big Jon's Used Appliances
We just purchased a duplex and needed appliances for both units. Big Jon's had a great selection of older & newer models. We bought a gas range, 2 refrigerators, 2 washers and 2 dryers. Because we purchased so many items they gave us a hefty discount and free delivery! The pricing was very reasonable and we saved a ton of money. These guys aim to please and are very friendly. I'll never shop for appliances anywhere else, ever again!
01/31/2013
By: coltschik73
Appliance Parts Inc
Appliance Parts is the best! It's affordable quality products! I went to the one near Greenwood and the Store Manager, Brenda, had about 10 people in the store when I got there. She was so professional with everyone and never acted overwhelmed! She helped everyone and took the time to answer any questions we had. I will definitely go back there when I need parts!! I will be referring my friends on facebook there also!
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11/13/2016
By: Speak up T.
H.H. Gregg Appliances & Electronics
I just wanted to take the time to say thank you to Jonathan Russell and the manager that was willing to accommodate me today. My printer died and although I have a warranty, the printer was discontinued in the store. But they were willing to exchange it for a model that was in stock and honor my purchase price even though the exchange was more money. True demonstration of excellent customer service.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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