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Willow Lake Apartments and Townhomes

Furnished Apartments

(317) 872-7464

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2810 Willow Lake Dr, Indianapolis, IN 46268

Closed Now
Tomorrow

9:00 am - 6:00 pm

Regular Hours

Mon - Fri

9:00 am - 6:00 pm

Sat

10:00 am - 5:00 pm

Sun

12:00 pm - 5:00 pm

Extra Phones

Phone: (317) 876-2978

Payment Methods

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  • First Day ~ Its rather dispar...
    edmundhaley
    10/10/2011

    First Day ~



    Its rather disparaging that I am... already having to write a review about an apartment complex. I recently signed a lease with Willow Lake Apartments with a move in date of Friday, October 7th, 2011. I have a rather extensive review process of how I research apartment complexes, whether I deem them appropriate living conditions, what type of neighborhood the complex resides in, et cetera. Willow Lake Apartments met all criteria and prior to signing the lease I was quite impressed. I worked all weekend, with the assistance of friends to load the moving truck in order to move in this morning, October 9th, 2011. Now as anyone who has moved before one would most likely back up the moving vehicle as close to the complex as possible, especially if you live on the second floor. I have been renting for more than 20 years and on moving day this has always been a welcomed OR acceptable practice.



    Unfortunately that was not the events that transpired this morning, at 10:00am. No sooner had I left the cab of the moving truck, one of the on-site staff had stormed over and proceeded to barate NOT ONLY myself but my friends, for parking so close to the building and strongly advised that I park further away from the building. After having done such she proceeded to storm back to what myself and my friends had perceived as her friends. Having not even spent a single night in this new complex I already feel discouraged and rather irritated with the unprofessional manner and lack of common etiquette this staff member portrayed. If I recall I am the customer. With being a customer you would hope for some level of professional courtesy or etiquette; especially given their monthly rates.



    A complaint has been filed with the Regional Manager and I have been reassured that this type of unprofessional behavior will not occur again.

  • First Day~
    edmundhaley
    10/09/2011

    First Day ~
    Its rather disparaging that I am already having to write a review about an apartment complex. I recently signed a lease with Willow Lake Apartments with a move in date of Friday, October 7th, 2011. I have a rather extensive review process of how I research apartment complexes, whether I deem them appropriate living conditions, what type of neighborhood the complex resides in, et cetera. Willow Lake Apartments met all criteria and prior to signing the lease I was quite impressed. I worked all weekend, with the assistance of friends to load the moving truck in order to move in this morning, October 9th, 2011. Now as anyone who has moved before one would most likely back up the moving vehicle as close to the complex as possible, especially if you live on the second floor. I have been renting for more than 20 years and on moving day this has always been a welcomed OR acceptable practice.

    Unfortunately that was not the events that transpired this morning, at 10:00am. No sooner had I left the cab of the moving truck, one of the on-site staff had stormed over and proceeded to barate NOT ONLY myself but my friends, for parking so close to the building and strongly advised that I park further away from the building. After having done such she proceeded to storm back to what myself and my friends had perceived as her friends. Having not even spent a single night in this new complex I already feel discouraged and rather irritated with the unprofessional manner and lack of common etiquette this staff member portrayed. If I recall I am the customer. With being a customer you would hope for some level of professional courtesy or etiquette; especially given their monthly rates. Now I might suggest she could possibly have handled more professionally if she had not been drinking. It was rather apparent that she was drinking in the early hours of the morning and I conferred with my fellow friends to make certain I did not misunderstand the situation or my observations of her actions.

    Going forward I will be filing a compliant with her superiors and make certain this matter is resolved POST HAST. I do not wish for others to face this type of vile, unprofessional behavior on the first day as I.

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