I went into Furniture for Less with low expectations. Initially I was annoyed by the salesman reclining on a couch on his cell phone, completely oblivious to my presence. Next, I was surprised by a dining set that I actually really liked, followed by a different salesman offering a great price on the set. He also promised delivery two days after my purchase, so I was stoked.Then I got home and saw the reviews about the delivery problems and got very nervous. I called FFL the next day, double and triple confirming the delivery, just in case. They promised that my set was in stock at the warehouse and would be delivered the next day. According to everyone's word, my set was delivered exactly on time and in near-perfect condition. The delivery and set-up guys were great, and I love my set. The only hang-up is that the set was missing two nuts that screw the legs to the base of the table. I'm supposed to call and have the company send them over to be installed. Overall, VERY satisfied with my purchase.
I think everyone needs to hear this. I bought a new dining room suite for my daughter's wedding present. Time didn't seem to be too much of an issue when we ordered it because the wedding wasn't going to happen until 2 weeks later. An illness in the groom's family caused the wedding to be moved ahead a week, which left me without my daughter's gift. I talked to Mike, the store manager, and explained my dilemna and I just knew nothing could be done because the order was not going to get there any sooner. Mike spent the next 2 hours on the phone and with internet contacts and found my set at a store in Seymour, IN. He sent their company truck an hour and a half south to purchase the dining set for us so we'd have it in time for the wedding. I've never seen a company go so far to make a customer happy. And, believe me, we're happy. The Urban Styles store in Castleton, IN is where I'll recommend ALL of my friends and associates do their furniture shopping. Thanks so much, guys. Incredible.
Just wrote the following review and neglected to put in my sale number which was 4922:I had a great experience with Furniture for less and my salesman Ken Floyd. He did not pressure me, was considerate and thorough when answering my questions, went out of his way to move furniture so I could consider combinations of tables with the couch I picked out, and delivered on every promise he made to me with regard to delivery and service. The delivery men, Marion and Josh, were considerate, efficient, personable, and professional. I am happy with my furniture, it was delivered on time, and when I called to ask Ken to assist me in an additional sale he took care of me over the phone with the same level of professionalism he did in the store. Heather, who I spoke with on the phone, also assisted me in a kind a considerate manner and did exactly what she committed to do on my behalf. I would shop here again without a second thought. Thank you all for a great experience. Tim H.