Several weeks ago, during terrible weather, the wiper motor went on my ML320. I was grocery shopping with my kids at the time and had to have my husband come pick me up, leaving my car in the parking lot. This happened on a late Sunday afternoon. My husband went online when we got home to look up repair shops in the area, we’re relatively new to Indy, and he came across Benz Unlimited. He called to leave a message (because it was a Sunday) however, John answered. John took the time to troubleshoot the problem over the phone, determining it was most likely the wiper motor. My husband asked how quickly he could get my car in John said he would be able to get my car in the following day after business hours. The next morning, we received an itemized, easy to read estimate from John. Over the course of the day, my husband did contact the dealership for an estimate and after a several hour wait, we received an estimate that was exponentially higher than John’s and was somewhat vague. Needless to say, we were sold on going to John and after work, we dropped my car off. We got stuck in heavy traffic on the way and were concerned about missing our appointment time. We called John and he was more than understanding. Once we arrived, we met John. He was extremely polite, professional and knowledgeable. We were impressed with his overall shop appearance and cleanliness. John said he would try to have my car done as early as possible the next day. Much to my relief, he called me mid morning the next day, telling me my car was ready to be picked up. I had a rental car and told John I needed to drop that off first and take a taxi to his shop to pick my car up so I was unsure how long I would be. John was nice enough to offer me a ride to drop off the rental, which saved me even more money on the cab fare J Also, John did look my car over for anything else it might need, free of charge. He gave me a heads up on a few things but it wasn’t a pushy, sales pitch. More of an FYI for down the road. I will absolutely be returning to John when I am a bit more down the road for any and all of my service needs. Thank you again for your prompt help, kindness, and most importantly, honesty! Taisha W.
After some confusion on the correct business address (it was a YP.com issue) and being told by a gentleman that "benz unlimited did not exsist, and he had no idea where benz unlimited had gone"........ I just simply went to the business website (which is www.benzunlimited.com), and I am sure glad that I did!! After a brief explanation from John (the owner) about the address confusion we got down to business. I have a 2004 E 500, and was quoted from serveral shops (including the dealership) an astronomical price for a full brake job, service B, and a brake fluid flush. Once John examined my car, he went over every single detail of what needed to be done and why. This is something I do not believe I have ever encountered before!! Not only did I instantly feel that John was not only an expert when it comes to Mercedes, but was unbelievably less than ANYONE I had look the car over!! The estimate for repairs that I received from Benz Unlimited was so much less, that I asked on the spot if I could leave the car with John, so he could possibly finish my car by the next day. Johns response " I will have you all set today by 5!! Everybody else was a day to 2 days before I would have my beloved Mercedes back (including the dealer as they were not even taking appointments for this particular week???? Upon picking up my car at 5 p.m. John once again went over everything he did, showed me all my old parts, and verified that all replacements were in fact Mercedes Benz Original parts, not some cheap knock off parts. I could not be more pleased with my experience with John and Benz Unlimited. It is my honest advise, that if you are a Mercedes owner, and am tired of paying the high prices for basic service, or major repairs, please take my word, GO SEE JOHN!!
It took me awhile to write this review because I was laughing to hard at Brickman and HotRod07's reviews. First off, a guy falling asleep with the accelerator floored while on the Dyno is hilarious. I'm not even sure that's possible unless he has Narcolepsy. And the sandwich on the intake, Really? LMAO. The other seems to be a disgruntled ex employee, that I bet didn't have the Testicular Fortitude to express his anger to management and instead became a Keyboard Warrior. I have had two vehicles in for work at RPM. The first was a GMC Sierra that had the usual Rocker Panel and Cab Corner rust. I must say the Body Shop did an excellent job on the repairs. They even went the extra mile and put the rock guard on the Rockers before paint. It looked as good, if not better, than factory. The second visit was for an exhaust upgrade on my Muscle Car. I went with Flowmasters that Bob ordered for me. He called me as soon as they came in and had me come in the next day. I literally only waited about an hour and a half and it was finished. Bob took me back to the shop and had me look at the work while the car was still on the lift. The welds on the mufflers were great and no exhaust leaks. I also looked at some other projects that were in the shop and I must say that the workmanship was great. I've seen a lot of cars they have put out and the finished product was top notch. Bob went out of his way to make my visit a positive one. I highly recommend RPM Performance and will be a repeat customer.
Just picked up my'02 Monte Carlo SS After they made many repairs. The lady in the office really knows what she's talking about. They replaced my intake manifold and gaskets, o2 sensors, maf sensor,map sensor, had the exhaust repaired, replaced both hinges in my driver side door , multi function switch and Power steering pump. They did all this in 1 week. And charged me a third of what the dealer and 2 other garages quoted. Plus a few more items. My car and I are now happy after having multiple mallfunction lights on for over a year . I looked at reviews of this small 2 stall garage and decided to let them work on my car. Mind you I have been a mechanic for over 30 years to include 10 plus years as a jet engine mechanic on F15 fighters in the US Air Force. I could not be more pleased with the professional communication of the staff. They were informative, as to what was wrong with my car. I knew going on it was a hog of a car to bring back to life. They fixed it, and did it right. So for all the nasty reviews I have seen, they must not have cared to spend the money to have it done right. I highly recommend this small locally owned business to work on your cars and trucks.
Great customer service ( younger to mid age black woman ) @ the Keystone & 54th st. Location in Indianapolis,IN. 46220 district . Great Attitude, patience, great advice, very pleasant !:) told me they can test my old starter to make sure if its faulty & if so, what part of it is the problem. She took the time to let me know I will receive $$ back when I return the old starters Core. I will definitely go to that Particular company, &, that particular Location. lastly I Hope Ms. Diana Gannaway is working tomorrow, when I go to pick it up! Now that's GREAT Customer Service! " If its possible to tell someone is about their company, and not just pricing a product, but explaining in detail all the rewards & Benefits of choosing AutoZone to take care of not only my automotive needs but my Individual needs and then some. If I could give a higher rating I would have, ALL BASED on Ms. Diana! Please give that woman some recognition! Thanks for making my day and pocket book both HAPPY! Sincerely ... Marc A. Lewis firstname.lastname@example.orgPlease E mail me & let me know Autozone Value's Ms. Diania Gannaway, Like I Do. :) Thanks again.
I was recommended to bring my car to Sharps by a friend of mine. I ran into several mechanical issues with my car that needed immediate attention. Dustin, shop tech assisted In everyway possible, both over the phone as well as inside the shop. I was a bit unfamiliar with the area ( being as that i just recently moved to Indy area) but Dustin guided me to their shop no problem. He even recommended some alternatives for me In which helped save me money. After getting to the shop, Dustin and his Manager assessed the damages and quoted me a price that was more than comparable but truly unbelievable. They have a great business, business professionalism and are GREAT people. I have been to quite a few shops in my life but never one that made things more possible and accommodating than Sharps. Things they've done, will never go unnoticed. They have my business and is within no doubt, they would earn yours!! I'm not a paid script actor, i didn't receive money for putting up this review, i gain noting but respect for good business from guys like this!!
plus locksmith Indianapolis
On January third I called your company to inquire about your services. My car key had broken off in my ignition. After stopping by my electrical mechanic's place -he told me he would have to order a new ignition from Toyota and this would tie my car up for a day. I mentioned to him that perhaps a locksmith could be of help for me. He said by all means check it out. He quoted me $200.00 for him to service my car. Since I could still start my car, I decided to go on to work and call your company from there. I did and Dave came out and couldn't have been more courteous, efficient, and professional and knew what he was doing! In less than one hour the job was done! I felt very confident with his work. The technician you sent me couldn't have restored my faith in the unknowing any better! Dave, I'm sure, is a delight for you have in your service and for customers. Thank you so much for being a professional and efficient service. Good service is hard to find today.
I have had my car at RPM numerous times. I haven't ever had a bad experience. They were friendly fast and competitive on their prices. The jobs were quoted and completed in a timely manner. Bob, The Manager has went out of his way for me multiple times. He drove to my work place after hours,, met me on my break just to give me a part off of my car. He showed me what he was working with. My last visit my car was done in less than 2 hours. I wasn't expecting to get my car back for days. Brian at the Parts counter, is the Best in the Business. He knew what I was attempting to achieve with my car, he helped me to go above and beyond. I will be a return customer of RPM Performance. Please don't let these negative reviews reflect the real work that is done on at the RPM East St. Shop. Hands down First Class Shop.
Just saw there add and checked out there website, decided to give them a call reguarding my 2009 GL550 as i recently had another shop (not dealer) perform repairs. My check engine light came on this a.m. and as it turns out, they are located very close to my office in Avon. Before John & I even discussed a time to bring it in or any kind of estimate he simply asked if i recently fueled the vehicle.....(I did this a.m). He simply told me to look at the gas cap and see if it were secured, It wasn't! he informed me to secure my gas cap and drive approx 50 miles, shut it off, & restart it......IT WORKED! Anyone else would have charged me $90-$120 diagnostic fee for what was explained as a 5 min. procedure to simply erase a code. Needless to say I will be seeing John in the future for all My GL's needs