• 1.House of Ladders

    5230 Park Emerson Dr Ste O

    Indianapolis,IN

    6.08 mi

  • 2.In House Cleaning Business

    Serving the Indianapolis, IN area

    In house cleaning uses earth-friendly products. The service is exceptional and the quality is fantastic.

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07/23/2013
By: amber147
Factory Direct
This company was great from the time we called for an estimate to having our windows installed. They came highly recommend from Angie's List and the BBB. We called them out to our home for an estimate in May, the great thing was they didn't try to sell us, they answered all of our questions, showed us all the windows we asked about, and helped us understand the process when purchasing new windows and how they are installed. We called Factory Direct back out about 3 week later to purchase windows. The price was great, it was the best price out of the 4 other window companies that we had come out. Somebody came back out to our home for us to sign the purchase agreement, and go over everything once again. They said it should take about 3 week for our windows to come in. & our windows were installed within 3 weeks.The installers were very nice, we got Mike which is one of their best installers with over 29 years of experience. Our windows are better than we ever expected! We also have a lifetime warranty with a non-prorated warranty.Thank you so much Factory Direct!
09/09/2013
By: brobinson3691
Factory Direct
We called Factory Direct for our replacement windows because they have an A+ Rating with Angies List & BBB. They provided an excellent quote. Once the windows came in the project was scheduled for insulation. The installers arrived on time. The first day they removed all the old windows, installed all the new windows and cleaned up inside and outside. They hauled away all the old windows and trash. They insulated and sealed all the windows inside and out and installed the finishing trim. They cleaned the windows and trim. They also put back all the window treatments - blinds, etc. Throughout the installation, they carefully followed lead remediation protocols due to the age of the house. I am completely satisfied with the results! The windows are beautiful and expertly installed. They use high quality windows that far exceed energy efficiency standards.
03/28/2017
By: Janice E.
Factory Direct
We had put replacing new windows for our home on the back burner for quite some time but over the past few months I did a substantial amount of research knowing that we inevitably had to have it done. Like all the other window companies that came to give me an estimate, Factory Direct promised quality products and excellent service. However, it was very clear that of all the companies, Factory Direct had the best "track record" when it came to full-filling these promises. I checked out many different sites to lean about this company and all the different reviews they might have. We decided to go with them and I'm glad we did. My installer Howard was great and very friendly. My windows and patio door were installed two weeks ago and Factory Direct definitely delivered on all fronts.
09/11/2013
By: jreed123789
Factory Direct
Factory Direct and their employees were a pleasure to work with. When I submitted a request for an estimate, they had contacted us within 24 hours and we had an estimate within the week. I was pleasantly surprised at their promptness when the work was to begin. They set the time for arrival from between 10:00 -11:00am and they arrived exactly at 10:00. The insulation crew was polite, respectful, and very friendly and did very detailed and high quality work. They cleaned up everything after the windows were installed. They also walked around the house with me to make sure everything looked great! I would highly recommend Factory Direct. I was extremely happy with the outcome my windows look great!
07/25/2014
By: juleshaver
Factory Direct
We did alot of research when it came to looking for a window replacement company. Like most people, I was looking for a reputable Indy based company with fair prices. Factory Direct far exceeded our expectations and was hands down the best company out there. Not only was the consultant they sent friendly and extremely knowledgeable, his quote was hundreds less than some of the other quotes I received. They also had an A+ rating with the BBB and are a 4 time Angie's list award winner. The installers were also great and I couldn't be happier with how my windows turned out. I would highly recommend this company to anyone looking for new beautiful windows!!!
07/24/2013
By: .megan23
Factory Direct
The price was excellent. We shopped around for awhile. & Factory Direct was by far the best price. The general manager came out personally and measured all the windows, talked to us and helped us to decide which windows to go with. He did more than expected in terms of customer service. He did not pressure me at all. I called back about a week later and purchased the windows. They called me to schedule insulation. Mike came out to install my windows, he was great and he did such a fabulous job on my windows. Factory Direct had such great customer service and you could tell they really wanted to help you, not pressure you to buy windows.
07/24/2013
By: jessica536
Factory Direct
The consultant came to our home and measured all the windows and gave us a price. There was absolutely no pressure to buy and he left us with brochures. A few weeks later we called and purchased the windows. Three weeks later the windows arrived and they were installed in one day. The workers were extremely courteous and cleaned up everything very well. The quality of the workers was the most impressive. The detail work is outstanding. Each time we called him we either got thru directly or he called us right back. This company communicates well. I have already received 2 follow up calls to make sure my windows are still looking great.
07/23/2013
By: jennifer118
Factory Direct
The whole experience with Factory Direct was wonderful. The sales person came on time, measured the window area, discussed all the options and quoted me. He did not do a hard sales pitch, (which is a plus for me) he thoroughly knew his product and was very easy to work with. He was there for about 20 minutes. The installer came out to double check the measurements before placing the order. The installers were great. They were at the house first thing in the morning, covered everything in my sunroom with plastic, removed the old windows, put in the 7 windows and completely cleaned up the area inside and out. The windows look great!
08/19/2013
By: jillreagan
Factory Direct
When we purchased the home, we were told that some of the newer windows had been installed by Factory Direct, so we considered them for the replacement of a few more windows, and after pricing other companies alongside Factory Direct, we realized that for the product we wanted, they were hands down the best. So we worked with them, and every step, from getting the windows measured and ordered, to scheduling installation, to the installation itself and settling the bill, was carried out professionally and flawlessly, and everyone we dealt with there was friendly and knowledgeable. We would recommend them to anyone!
03/25/2015
By: Andrea B.
Factory Direct
We had a very good experience with this company. Everyone I talked to was very friendly and professional. I appreciated the "friendly reminder" call the day before my appointment and the "customer service follow-up" call after my appointment. I would give this company 4 1/2 out of 5 stars! The only reason I am taking off a half star is because I wasn't able to get an appointment for the following day...apparently they were already booked. Overall, Factory Direct has been a great company to deal with and I received phenomenal pricing for my windows. I am very much looking forward to when they are installed!

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