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12/14/2016
By: wrightgirl23
Mr. Rooter Plumbing
Our pipes were backing up and we believed we had a large clog in a pipe. We called Mr. Rooter and set an appointment. They called about an hour before the appointment block to say it would be closer to the end of the block of time. When they arrived they covered their shoes when walking through the house (even though I told them they didn't have to). I appreciated their courtesy. They took a look at our pipes and informed us it wasn't a plumping problem. We had water in all of our pipes which meant it was an issue with our septic tank. They charged us NOTHING!!! We live in the country and it typically costs $50-100 just to find out what our problem is and how much it'll cost to fix it. Not with Mr. Rooter! They were friendly and respectful. I greatly appreciated their honesty. I would gladly call them again.
01/19/2010
By: jon162399
Ideal Plumbing Systems
I cannot say enough good things about this company. It is a smaller company but the plumber is very good at what he does. I hired him to replace all the water lines in my house (a 100 year old house) a year ago and have not had an issue since. All the lines were run cleanly and organized and the price was a third of my other two quotes. Last week I had my gas cut off because it failed a pressure test by the gas company. I called him up again and got a quote from him and two other companies and sure enough he was $200.00 lower than the other two companies. He replaced all my gas lines in my house and did a great job. If you’re looking for quality work at a FAIR price I would get a quote from this guy.
12/01/2014
By: Kevin W.
Roto-Rooter Plumbing & Drain Services
Excellent service I had a recent issue where my house began to flood after having a clog somewhere, with have used roto-rooter before I called they called me had a service tech out very quick. When my tech arrived he was very knowledgeable explained my options and after some paperwork he got right on it, when the clog was found he explained the issue at hand and what to look for. On top of having an awesome experience I have a 6 month guarantee that it should not happen again but if so they come back out to further investigate. I would say with this I got my money worth and will continue to use them, thanks again for helping roto-rooter.
11/03/2013
By: dzrocks
Roto-Rooter Plumbing & Drain Services
Roto Rooter is awesome! I called them and they were at my house within an hour of the call. The person answering the phone was friendly, professional, listened to my issue and dispatched someone right away. The field representative, Dave Bruce, went out of his way to help me understand my plumbing problem and give me ways to prevent it happening in the future. He was very helpful, friendly, and informative. And the call was affordable. I would definitely use Roto Rooter again. This is my third time in the past two years, and each time has been a positive experience.
02/24/2016
By: Joseph U.
Roto-Rooter Plumbing & Drain Services
I am a business owner that has to subcontract some work out. I've used Roto Rooter on many occasions. Typically, phone communication is good, although showing up on time can be a hassle. Most technicians are knowledgable and get the job done. Price is moderate to high. Price is negotiable (each technician can alter pricing as they are part of their pay is commission based). Despite the small hassles hear and there, they have always shown up same day, even when late. Service is according to code and would pass home inspections. Will use again.
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03/29/2015
By: Bianca C.
Roto-Rooter Plumbing & Drain Services
My mother in law had a really bad leak. We tried to do everything ourselves to fix it. Nothing worked...not JB Weld, not Solder...nothing. We called Ben Franklin, ARS Rescue Rooter, and Roto Rooter. The only one willing to come out on a Sunday afternoon without charging an arm and a leg, was Roto Rooter. The man that came out was Roto Rooter. The gentleman that came out was Evan. He was really great! He came out, looked at what was needed, got right to work, and got the job done!
05/24/2014
By: Richard C.
Roto-Rooter Plumbing & Drain Services
What great service we got from rotor rooter today.We are staying at my mom's house while in for the Indy 500 when this morrin we found that our main line was stopped up.As a plumber from southern calif. I have worked with Roto rooter before. From the first call to the job completion we had great service.Our service tech Ryan (3062) was so polite and courteous he is a great asset to the company.He gets 5 stars from me. He take real care of the customer.
10/07/2015
By: P. R.
Roto-Rooter Plumbing & Drain Services
We had a horrible clog between the kitchen sink and laundry drain. I'd had my brother who is a contractor and his boss come and snake most of the drains on Monday. Well here it is Wednesday and it all started flooding again. I called and they had a crew here in under an hour. Fela and Khuma were very nice and fixed my problem. I thought the fee was very reasonable and I will definitely call Roto-Rooter again if I have any plumbing problems!
05/12/2015
By: Angela D.
Roto-Rooter Plumbing & Drain Services
We were having an issue with a clogged garbage disposal that was causing problems with our dishwasher as well. Van, our technician arrived with 45 minutes as promised and was very professional! He took care of the problem promptly and was clean in his work as well. I am more than pleased with the service and would definitely use them again! Thanks
03/10/2014
By: Steve L.
Roto-Rooter Plumbing & Drain Services
Excellent Service. My sewer line was clogged. I called for service and they were at my doorstep within an hour. Took David #2831 to fix the problem. He had to pull the toilet, and the snaked the line and found the clog. Cleaned up the bathroom after he had left. I would recommend them to anyone. Thank you for your excellent service.
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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