This company was great from the time we called for an estimate to having our windows installed. They came highly recommend from Angie's List and the BBB. We called them out to our home for an estimate in May, the great thing was they didn't try to sell us, they answered all of our questions, showed us all the windows we asked about, and helped us understand the process when purchasing new windows and how they are installed. We called Factory Direct back out about 3 week later to purchase windows. The price was great, it was the best price out of the 4 other window companies that we had come out. Somebody came back out to our home for us to sign the purchase agreement, and go over everything once again. They said it should take about 3 week for our windows to come in. & our windows were installed within 3 weeks.The installers were very nice, we got Mike which is one of their best installers with over 29 years of experience. Our windows are better than we ever expected! We also have a lifetime warranty with a non-prorated warranty.Thank you so much Factory Direct!
The experience we had with Factory Direct was a very good one. They were recommended by a family friend who bought windows from them last year. The fella that came out was a nice, down to earth guy that walked us through everything there was to know about windows. Once we narrowed it down and selected the best windows for our needs, he then helped us through the financing options. We had our windows installed this week and just like our sales guy, the installers were great too. They arrived exactly on time, did the job in a timely manner, and cleaned up their worksite perfectly. The customer service, all the individuals we worked with, and the price we paid were all first-rate.
The whole experience with Factory Direct was wonderful. The sales person came on time, measured the window area, discussed all the options and quoted me. He did not do a hard sales pitch, (which is a plus for me) he thoroughly knew his product and was very easy to work with. He was there for about 20 minutes. The installer came out to double check the measurements before placing the order. The installers were great. They were at the house first thing in the morning, covered everything in my sunroom with plastic, removed the old windows, put in the 7 windows and completely cleaned up the area inside and out. The windows look great!
When we purchased the home, we were told that some of the newer windows had been installed by Factory Direct, so we considered them for the replacement of a few more windows, and after pricing other companies alongside Factory Direct, we realized that for the product we wanted, they were hands down the best. So we worked with them, and every step, from getting the windows measured and ordered, to scheduling installation, to the installation itself and settling the bill, was carried out professionally and flawlessly, and everyone we dealt with there was friendly and knowledgeable. We would recommend them to anyone!