Due to my vehicle needing major repair, we have been taking time to decide if we want to repair or replace. For this reason we have been renting from Enterprise at least once a month. My mother-in-law has stage 4 colon cancer that has metastasized to her liver & lungs. She is having chemotherapy at IU Cancer Center (downtown Indy) every three (3) weeks. I have been & continue to be the person who makes sure all of her appointments are scheduled & her transportation arrangements made. She lives in Wabash, Indiana...my husband & I live on the far NE side of Indy (close to the Geist/Fishers area), she sees her oncologist & has treatments in downtown Indy. During the past months that I have been a customer at "my" Enterprise, the staff there have become aware of the reason I need the rental car. Everyone has been so professional & yet at the same time personal with me. They empathize with the situation I'm currently in & understand how important it is that the scheduling, timing & coordination of everything is; they know that how they execute their part has a very direct & vital impact on the success or failure of that specific day/weekend. All of the staff at "my" Enterprise, from the person who takes my call, the person who comes to pick me up, the person at the office reviewing the agreement with me as well as reviewing the features/functions of the vehicle I will be using....ALL OF THE STAFF ARE ALWAYS GREAT!!!!! To everyone: Thank You for making a difficult, challenging time easier, better & less complicated...You Are All THE BEST!!!!!!
Little bit of a glitch at the start - I thought Enterprise was like some of the others that a preferred renter with a reservation could go directly to the pickup - not the case. Had to go back inside the terminal, stand in line while the 2-guys at the counter spent way to much time trying to up-sell the renters in front of me on coverage's, higher priced vehicles, etc. Once I did get finished at the counter and went back to the parking area, Ryan Hunt took over and saved this rating which would have been a 1. Ryan was personable, professional and got us into the vehicle quickly. Kudos to Ryan for quickly reading and understanding his customers and taking good care of them.