10/10/2014
By: Brenda H.
Indianapolis Power & Light Company
They are just awful on service and I never received a bill and they say I was sent out 2 bills (ok) one that I payed the amount that was due for non disconnection and the next was for another payment for October 1st and that was sent out September middle of the month and now my service has been shut off because of their mistake and now I have to pay full amount that is due for reconnection service I never had a problem with any other light company until I got IPL anybody know any other light companies besides IPL that i can go with and when I signed up I never received contract or was told that the box was electronic so they don't send nobody out to read the meter but I did see somebody come out and read it and they say they don't then who was in my yard reading my meter in their uniform please explain that to me in there light company trucks with IPL on it to so if you know any other Light companies besides this one company for light let me know that has better service and that will send out bills on time thank you. Someone that can help me with budget billing as well and won't be based on my income or my credit.
07/23/2013
By: amber147
Factory Direct
This company was great from the time we called for an estimate to having our windows installed. They came highly recommend from Angie's List and the BBB. We called them out to our home for an estimate in May, the great thing was they didn't try to sell us, they answered all of our questions, showed us all the windows we asked about, and helped us understand the process when purchasing new windows and how they are installed. We called Factory Direct back out about 3 week later to purchase windows. The price was great, it was the best price out of the 4 other window companies that we had come out. Somebody came back out to our home for us to sign the purchase agreement, and go over everything once again. They said it should take about 3 week for our windows to come in. & our windows were installed within 3 weeks.The installers were very nice, we got Mike which is one of their best installers with over 29 years of experience. Our windows are better than we ever expected! We also have a lifetime warranty with a non-prorated warranty.Thank you so much Factory Direct!
09/09/2013
By: brobinson3691
Factory Direct
We called Factory Direct for our replacement windows because they have an A+ Rating with Angies List & BBB. They provided an excellent quote. Once the windows came in the project was scheduled for insulation. The installers arrived on time. The first day they removed all the old windows, installed all the new windows and cleaned up inside and outside. They hauled away all the old windows and trash. They insulated and sealed all the windows inside and out and installed the finishing trim. They cleaned the windows and trim. They also put back all the window treatments - blinds, etc. Throughout the installation, they carefully followed lead remediation protocols due to the age of the house. I am completely satisfied with the results! The windows are beautiful and expertly installed. They use high quality windows that far exceed energy efficiency standards.
03/28/2017
By: Janice E.
Factory Direct
We had put replacing new windows for our home on the back burner for quite some time but over the past few months I did a substantial amount of research knowing that we inevitably had to have it done. Like all the other window companies that came to give me an estimate, Factory Direct promised quality products and excellent service. However, it was very clear that of all the companies, Factory Direct had the best "track record" when it came to full-filling these promises. I checked out many different sites to lean about this company and all the different reviews they might have. We decided to go with them and I'm glad we did. My installer Howard was great and very friendly. My windows and patio door were installed two weeks ago and Factory Direct definitely delivered on all fronts.
09/11/2013
By: jreed123789
Factory Direct
Factory Direct and their employees were a pleasure to work with. When I submitted a request for an estimate, they had contacted us within 24 hours and we had an estimate within the week. I was pleasantly surprised at their promptness when the work was to begin. They set the time for arrival from between 10:00 -11:00am and they arrived exactly at 10:00. The insulation crew was polite, respectful, and very friendly and did very detailed and high quality work. They cleaned up everything after the windows were installed. They also walked around the house with me to make sure everything looked great! I would highly recommend Factory Direct. I was extremely happy with the outcome my windows look great!
07/25/2014
By: juleshaver
Factory Direct
We did alot of research when it came to looking for a window replacement company. Like most people, I was looking for a reputable Indy based company with fair prices. Factory Direct far exceeded our expectations and was hands down the best company out there. Not only was the consultant they sent friendly and extremely knowledgeable, his quote was hundreds less than some of the other quotes I received. They also had an A+ rating with the BBB and are a 4 time Angie's list award winner. The installers were also great and I couldn't be happier with how my windows turned out. I would highly recommend this company to anyone looking for new beautiful windows!!!
07/24/2013
By: .megan23
Factory Direct
The price was excellent. We shopped around for awhile. & Factory Direct was by far the best price. The general manager came out personally and measured all the windows, talked to us and helped us to decide which windows to go with. He did more than expected in terms of customer service. He did not pressure me at all. I called back about a week later and purchased the windows. They called me to schedule insulation. Mike came out to install my windows, he was great and he did such a fabulous job on my windows. Factory Direct had such great customer service and you could tell they really wanted to help you, not pressure you to buy windows.
07/24/2013
By: jessica536
Factory Direct
The consultant came to our home and measured all the windows and gave us a price. There was absolutely no pressure to buy and he left us with brochures. A few weeks later we called and purchased the windows. Three weeks later the windows arrived and they were installed in one day. The workers were extremely courteous and cleaned up everything very well. The quality of the workers was the most impressive. The detail work is outstanding. Each time we called him we either got thru directly or he called us right back. This company communicates well. I have already received 2 follow up calls to make sure my windows are still looking great.
07/23/2013
By: jennifer118
Factory Direct
The whole experience with Factory Direct was wonderful. The sales person came on time, measured the window area, discussed all the options and quoted me. He did not do a hard sales pitch, (which is a plus for me) he thoroughly knew his product and was very easy to work with. He was there for about 20 minutes. The installer came out to double check the measurements before placing the order. The installers were great. They were at the house first thing in the morning, covered everything in my sunroom with plastic, removed the old windows, put in the 7 windows and completely cleaned up the area inside and out. The windows look great!
08/19/2013
By: jillreagan
Factory Direct
When we purchased the home, we were told that some of the newer windows had been installed by Factory Direct, so we considered them for the replacement of a few more windows, and after pricing other companies alongside Factory Direct, we realized that for the product we wanted, they were hands down the best. So we worked with them, and every step, from getting the windows measured and ordered, to scheduling installation, to the installation itself and settling the bill, was carried out professionally and flawlessly, and everyone we dealt with there was friendly and knowledgeable. We would recommend them to anyone!
Tips & Advices
Keep the following tips in mind:
  • Do not operate any electrical equipment while sitting or standing in water.
  • Don't overload extension cords or surge protectors.
  • Put caps on your electrical outlets if you have small children.
  • Call an electrician if you notice your sockets or switches are warm to the touch, discolored or if they make noise.
  • Keep electrical cords away from stoves, ovens and other sources of heat.
  • Do not use an appliance that has a frayed cord.
  • Do not staple extension cords into place or cover them with carpets or furniture.
  • When using extension cords, make sure to unwrap them before plugging them in.
  • Don't overuse extension cords. Have an electrician install extra outlets if you need a power source closer to you.
  • Only use light bulbs with the correct wattage for your lamps and light fixtures.
  • Contact a licensed electrician if you frequently blow fuses, since this can be a sign of an electrical wiring problem.
  • Have an electrician look at your fuse box to ensure you have the right size fuses and circuit breakers. The wrong size fuse or breaker can be a fire hazard.
  • If you have fault circuit interrupters installed in your electrical panel, make sure you test them at least once a month by turning them on and off.
It can cost from $40-$100 an hour depending on the job. This does not include additional costs for parts or trip fees. Make sure to ask in advance what they charge for or if they will provide a free quote.
In order to become a full-fledged professional, a person must undergo an apprenticeship with master and journeyman electricians. An apprentice needs 8,000 hours of practical work before graduating to the journeyman level. If an apprentice reaches journeyman status, he or she can complete most electrical work, but cannot design it until completing more testing along with 2,000 more on-the-job hours.
Yes. While all electricians need a license, not all of them do the same types of jobs.
  • Outside: These types of electricians work outdoors on electrical lines that connect to power plants.
  • Inside: Inside experts typically focus on commercial and industrial buildings that require a lot of power.
  • Residential: Residential electricians work with low-voltage systems and wiring to install fuse boxes and light fixtures.
Watch out for contractors that greatly underbid other electricians. If the price seems too good to be true, it probably is. Also, always remember to get the estimate in writing before settling on a company.

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