All Star Air Inc in Indianapolis, IN with Reviews -
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By: Casey L.
Airtron Heating & Air Conditioning Indianapolis
Expertise is by far next to nothing. We have lived in our new home now for 13 months. The system leaks water onto our basement floor. This has been an issue since closing on the house. 13 months, 7+ service calls and at least 4 different "fixes" later the issue has remained unresolved!! Now they won't even contact me back where as in the beginning they were fairly prompt. AIRTRON!? YOU GOING TO FIX THIS???
By: John A.
Airtron Heating & Air Conditioning Indianapolis
My home was built and finished January, 2007. I moved in May. Airtron was the HVAC company who installed my system. I have used them each year to come spring and fall for a check-up of my system. First, the system is wonderful. Second, Airtron has always been the best in customer service. Their technicians have always, always, been timely, friendly, and incredibly good. They take the time to walk me through what they are doing and why. They are first-rate and would encourage anyone to use them for service and any HVAC replacements.
By: Barbara B.
Airtron Heating & Air Conditioning Indianapolis
Prompt, polite and clean. Part needed was noy on truck, but temporary part was put on and then later replaced. AC has worked well both with temporary part and correct part.
By: T S.
Airtron Heating & Air Conditioning Indianapolis
I have used Airtron for many years and have always found their customer service to be professional and courteous. I recently had a routine maintenance check and once again their techs in the field above an beyond in evaluating my HVAC system and made the necessary repairs needed and thoroughly explained what the issue was in terms I understood. I know I can always rely on their commitment to customer satisfaction to be there when needed and will send the best techs to get the job done.
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By: Rachel C.
Machiavellian Concepts
My husband and I gave Clarence (owner) as much benefit of the doubt since day one, and we were met with the most unprofessional and slow service I've ever received. Upon the initial consultation appointment, I paid outright the cost for services and parts needed for the repair and scheduled a day and time for Clarence to come out for the repair. Since then it took nearly a month for him to come out and finally fix our fridge. In that month time frame, he rescheduled on me twice which I was very accommodating due to his reasoning of having a busy schedule. When he finally arrived to do our repair, he gave us an excuse and a sob story about how he had been sick. We gave him the benefit of the doubt then as well even though his reasoning for rescheduling on us twice was due to having other appointments. So which is it? You're too sick or you double booked us and didn't manage your time very well? After fixing our cooling fan in the fridge, I realized he had not brought the plastic bins for our freezer that we already paid for. I contacted him and he said that he had forgotten to order them. I gave him another month to do this and followed up with him almost once a week to check on the ETA on when those bins were getting here. Each time he said he would let me know when he would find out when they shipped but there has not been a time, not even ONCE that he reached out to me first. Naturally, I'm fed up by this point because its almost Christmas and I reached out for his services in OCTOBER. Instead of acknowledging and addressing my concerns that I still have no freezer bins that I already PAID for, he whines about how I gave him a negative review. My husband called him over the phone and again, he will not address the fact that we have paid for a product and service that still have not been completed. Instead, he continues to throw a tantrum like a two year old repeating himself over and over that he had fixed our fridge. My husband had to hang up on him because he's never had such an immature conversation with a 60yr old grown man. Needless to say we are in the process of disputing our charges until we see a refund for the product/service we didn't receive. I feel scammed and am totally appalled by this so-called professional's behavior. Because of Clarence and his POOR customer service skills, I will never be using Thumbtack again to find services from independent contractors.
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By: Richard R.
Alpine Maintenance Group
They were referred by one of their competitors who did not have any openings until later this month. Even more impressive, they came out on a Saturday morning which I believe is outside their normal business hours! I was in a jam and needed my ducts cleaned before HVAC install on Monday. Extremely courteous and professional from my initial contact with them to the technicians, Chris and Sam, who performed the work. Very thorough, cleaned up well and great value. Will definitely use them again and would highly recommend to others.
By: Jim R.
Airtron Heating & Air Conditioning Indianapolis
I've been using Airtron since we purchased our new home 11 years ago - had their 10 year warranty - and only recently needed a new part. They have always been trustworthy and very professional -
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By: Rolotomosy82 ..
All American Heating & Cooling
We had All American come out to service our furnace that was not heating. Other companies tried to push new systems and products on us, and also had a lot of trouble finding what was wrong. All American came out and found the problem immediately. Many of the other options others tried to sell us were not needed. If you want a very honest and competent company that is priced reasonably I would call them.
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By: realrev1
One Hour Heating & Air Conditioning
Terrible. They are borderline criminal. Technician didn't hook up my blower motor wires correctly which I had to fix. Their price was absolutely ridiculous. They will not tell you how much a particular repair is without coming out first which will cost you $89. They would not waive the fee even though the technician did not put my furnace back together correctly. He also did not test to make sure it was still functional before leaving. The switch was still off. Don't bother calling with issues. Kenny the manager will basically just call you a liar. Because the only reason a customer would ever not want to pay their bill is because they just don't want to right? Dial One Hour never makes mistakes right? WRONG!FYI for anyone reading this. A heat exchanger swap under warranty should not cost $1400 which is what they charge. I paid another company $650 which still seems high for 2 hours work but way better than $1400.
By: Doug H.
One Hour Heating & Air Conditioning
Different techs have given me different feelings of "good", but overall, I really like Dial One, compared to the other companies I've dealt with over the years.If all techs were as good as most, I'd give 5 stars!
Tips & Advices
The most important reason to keep air ducts clean is your health! Particularly if you have allergies, sensitivities, or respiratory issues, it’s important to keep the air quality high--not to mention potentially dangerous molds from building up. It’s also important for the health of your HVAC system. Keeping it clean and well maintained will improve performance and the life expectancy of the HVAC unit.
The most common sources of air duct buildup are the number of people and pets living in the residence, and the air quality in the local area. All of these affect interior air quality. The more dust, dirt, and random air particles floating about, the more that are drawn into the HVAC system.
Mold in the air ducts can be an easy DIY fix. First, turn OFF your HVAC system. Find an approved cleaning solution. Pour or spray the solution on the infected area. Put on protective gear and a mask - you do not want to make contact with the mold (or chemicals! or breathe it in. Scrub the area using disposable towels or brushes, and be sure to check the drip pan and evaporator coils. Vacuum the affected areas after cleaning. Bag all your rags and utensils and dispose of properly. Apply an inhibitor to the affected areas to prevent future growth. It is recommended to call a professional if you have more than 10 square feet of mold as this may be too big of a job, or there might be other/larger issues. Even if you don’t have more than 10 square feet of mold, you can still call a professional to clean it up.
Under normal conditions, standard-use residential ducts (HVAC systems) should be cleaned every three to five years. Usage, system age and condition, local air quality, and number of residents and pets can affect cleaning frequency needs. Harsher conditions might require cleaning as often as every two years. Obviously, if your system is not functioning properly or the output air quality is bad, consult a professional sooner rather than later to get a proper diagnosis.
The best way to know if your cleaning was effective is through improved performance of your HVAC system, ideally. You can have before-and-after pictures taken of the ducts (make sure they are of the intake ducts - the ducts that return air into your room), motor and coils. Another tip is smell – sniff the ducts before and after the work is done. Outside of noticeably improved performance, smell and visual evidence are your best indicators.

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