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08/14/2017
By: Virginia G.
Sears Appliance Repair
The technician was prompt, courteous, and professional. My complaint is that the fix on our inoperative microwave was simply to unplug the appliance and plug it back in. The service call should have advised me of that and saved me $125 by convincing me to buy a repair contract. I had to wait 30 days to have a repair person come out, so in addition we forked out an additional $125 for a temporary microwave to cover the time period. Shame on Sears. We used to buy all our appliances from them but are now thinking of researching other brands and companies.Buyer beware of Sears!
05/06/2017
By: Beverly L.
Sears Appliance Repair
The Sears service rep at AAA was courteous, assessed the situation accurately and advised a professional vent cleaner. He was quick and accurate. I now save money in drying time. Also, on 3/21/17 Juan delivered me a Sears washer and he was superb in his service,polite and I recommend him highly.
07/10/2017
By: Bob D.
Sears Appliance Repair
repairman was awesome, took awhile to finally find the pin hole leak in the tube behind the refridge, stayed with it and finally found the problem, fixed it ... did a pm also while on site. tech very pleasant to be around, very efficient. Highly recommend Sears warranty service.
02/14/2016
By: Judy B.
Sears Appliance Repair
The repairman was very through. We had asked for the washing machine and range to have their yearly PM. The repairman offered to do PM on the dishwasher as well. He explained everything he did.
06/25/2016
By: Robert B.
Sears Appliance Repair
The repair man was very through, knowledgeable an curious . He has been to our house before, we would like to get him in the future.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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