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05/06/2015
By: Toni schau  ..
Planet Ford in Humble
My experience was exceptional from start to finish. My salesmen were Adrian Allen and Marty Bugg. They were beyond helpful, friendly, attentive to my financial concerns and worked very hard to give me the exact outcome I was hoping for. When I arrived I was intending to "get my numbers" and think about it. I was so impressed with their service, giving me the space to decide without pressure, that I knew right away what my decision was going to be. This was my 5th lease and I had been a customer of Sterling McCall Honda for 12 years. I am so happy with my new 2015 Escape, and felt so good about being able to give back to Randall Reed Ford for their generosity to Project Mammogram of which I am the Director. It was my way of saying thank you - and I was completely impressed with the entire process. I am certain I will be a new customer for the future, as my next car will be a purchase. In addition, I want to add the finance department and Gio who "showed me all the features on the care" were also fantastic, polite, attentive and informative.
05/30/2013
By: rebeccaharper
Planet Ford in Humble
The dealership was busy when I arrived. I walked through the showroom, but no one spoke with me or asked if they could help. I went outside to find a Fusion Hybrid but couldn't find one. I stopped a sales rep and asked for the location of the Fusions and he indicated a location by pointing and walked off. As I made my way to the location, someone from the fleet section, Raul Garcia, approached me and asked if he could help. When I told him what I wanted, he walked with me to the area where the Fusions were located. When he realized I wanted a Hybrid, he took me to see the only Hybrid in stock. It was perfect. He stayed with me until I was able to get to finance and purchase my new car. This is the second time I have purchased a Fusion Hybrid from Planet Ford in Humble. And again, it was the fleet team that came to my assistance. They are a great team and have the customer in mind. I have no use for the regular sales team, as I was ignored by them for my previous purchase as well.
06/05/2014
By: C C.
Planet Ford in Humble
My experience at Randall Reed's Planet Ford59 was exceptional. My salesperson Stephen Estrada was knowledgeable, kind, courteous, prompt, professional and answered all my questions. From my initial contact to the final sale his service made this experience one of the best new car sales I've ever had. The dealership ensured I was completely satisfied and I had managers personally meeting me after the sale, and contacting me via email and phone to ensure any issues I did have were resolved to my complete satisfaction. To add to this, I feel like I really got a good and fair deal on my new car. If you want to work with a dealership that has integrity, stands behind their word and want to build a relationship with to service your vehicle in the coming years than you should visit PlanetFord59. In addition, to sweeten things up, this dealership gives back to the community. It doesn't get much better than this. Keep it up PF59!
03/03/2015
By: Ken koetter   ..
Planet Ford in Humble
After looking over the inventory online I went to the dealership with a faint hope of leaving with the truck I wanted. Perhaps it was my attitude but I didn't stay long. Then, later that afternoon I got a call from Jay Rosenthal who asked me "how can I help you get the truck you want"? After a couple of phone conversations I went to meet Jay at the showroom. There we test drove the truck I was interested in and a short time later we had a deal. I want to say that I first was sold on Jay and then on the truck. His commitment to making me happy paid off. Jay was honest and did not pressure me while providing me with quick and direct answers to all my questions and concerns. He is a real Pro and I am sure that his attention to me was the difference!Thanks Jay!
10/22/2012
By: alanvickiweatherwax
K's Humble Yamaha
To tell my friends about this place, I would say look around and make sure this place is your last. The reason being you will see that this should have been your first stop. My wife and I just got a V-Star 1100 used, and if anyone has every got a used bike, you no not everyone tells the truth about the bike, or they just do no their self. What got me about this shop is they try to bring you to their level of education as they talk to you with out making you feel stupid. they won me over because right off the bate they saved me and my wife 400.00 on a job another shop said we needed when in fact we don't. If your like I'am about your bike, and your looking for a group of people to trust or to build that trust on look into this shop, and you make the call..
10/30/2013
By: Shaun tittle T.
Planet Ford in Humble
Salesman (Ranon) was great, along with the Finance Mgr. However the Sales Mgr. working with Ranon almost lost our business due to his attitude, very arrogant and condescending. I would never come back to you dealership if we had to deal with this man.On the other hand, I spent more money than I intended, bought the extra protection and ins. Packages, but feel better than I have ever felt about a vehicle purchase. I feel that Planet Ford is my one-stop shop for everything related to my vehicle and I will definitely recommend to friends. This is the second vehicle my family has purchased from Planet Ford and it will be our first stop in the future. It's good to see someone who values their customers and realizes repeat customers are important. Thanks!
02/27/2015
By: Cathy shepeard   ..
Planet Ford in Humble
Great sales people. Vince and his trainie Gary were terrific. They were friendly, courteous and extremely helpful. They did not feel the need to be pushy as many sales people are, so I felt extremely comfortable with them. They were very accommodating and encouraged me to try out different cars of my interest. Vince even came to get me when shuttle transportation had shut down. I am very happy with my new Ford Fusion and it was a pleasure doing business with Planet Ford 59. Geo, Matt and Kevin were also very courteous, friendly and accommodating in their respective jobs. All in all it was a very pleasurable experience and I would recommend Planet Ford 59 very highly.
08/13/2013
By: mitchellguidry
Planet Ford in Humble
Jeremy was very knowledgeable and accommodating through out the entire purchasing process as well as the entire staff of the various departments. Not only did I purchase a vehicle I left my Chrysler at your maintenance department once completed it will be brought to your paint/body department. Mike in the service department very professional and updating me on progress because of the amount of work its a 3 part process but Mike is taking care of it all. Guy Guidry also was very professional and helpful,he did whatever he needed to do to get the purchase to go through. Overall very satisfied with the staff at Planet Ford in Humble.
07/25/2014
By: Christie P.
Planet Ford in Humble
Great experience. John Karanka my sales rep has kept in touch with me since 2007 (when I bought a new vehicle from him) to see if I was in need of a new automobile and see how our family was doing. When it came time to buy again I contacted him and went in to see what he had to offer in the way of a new vehicle. He was very nice, listened to what I was looking for and directed me to the perfect vehicle. Car buying is usually a very difficult process but John and the rest of the Planet Ford 59 team were all very nice and helpful. In the future I will go back to Planet Ford 59 and John Karanka to buy my next vehicle.
12/04/2013
By: Philip W.
Planet Ford in Humble
Wonderful! I will 1st admit I came in almost ready to leave. Mike immediately disarmed this, treated my 16 year old daughter with dignity instead of as a child, and closed the sale without asking for it! He then continued to follow up with us throughout the process and again after we left.I was also treated extremely well by folks with parts (options), finance, insurance, and finally by your tech support helping my girl set her phone to the car.My misgivings about a "large" dealership have been erased; I have also referred a couple of friends and will continue to do so.

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