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01/11/2017
By: Kelli Q.
Dogs Day Out Bed & Biscuit
*UPDATE*I was contacted about a month after my stay by the new manager. She immediately started with an apology for how I was previously treated and admitted she was afraid to call me because of how mad I must be at them. She explained that her mom was getting older and was just hiring temporary managers to get the job done and they didn't necessarily care too much about the business. The daughter is the new manager who is taking over this long term to become a family business again to run it with her husband. She knew it might be awhile before I trusted any boarding facility again, but invited me back if I ever have the nerve to leave my dogs somewhere again so they can prove the difference the new management will have. She sent me a check in the mail a week after our conversation for half the vet bills, which was all insurance would cover and a note from her mother, who she got to write a sincere apology saying her daughter will take over and lead the company how she once lead it in the beginning and she was sad to hear about how bad her managers had gotten.*UPDATE*DON"T GO THERE. They neglected my dogs and then blamed it on their personalities. For people who say they care for dogs, their actions speak louder than their words. I spent over $1500 on vet bills right after getting my dog back from them. They seemed cordial and accommodating at first till they saw what they really did to my dog and then backtracked and said I was welcome to sue and bring in a lawyer, but they didn't want anything to do with my anymore and they have been around for decades and one kid wasn't going to be their demise. I beg to differ. I gave you a chance to even apologize or explain why my dog was vomiting for hours straight, had ingested 6 lbs of blanket bedding that shouldn't have been in her cage to begin with without anyone noticing, as well as had an eye that was swollen shut. I'm livid.
Tips & Advices
Pets that do not get along with other animals may incur an additional fee. Some facilities have special solitary sleeping and play animals for these types of pets.
A checklist for what to bring to a pet kennel includes:
  • Vaccination records
  • A favorite toy or blanket
  • Food and feeding instructions (if the pet has dietary restrictions or is a picky eater)
  • Medication (if necessary, in its original bottle and with written instructions)
Some pet kennels have veterinarians as part of their daily staff, while others only have vets part time or on call.
Most kennels can provide basic care such as administering medications, but owners of pets with serious medical issues should choose a facility with a veterinarian on call.
Bordetella, commonly known as kennel cough, is highly contagious, and most dogs catch it at least once in their lifetimes. As such, all dogs should be vaccinated at least 7 days before boarding.

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