My wife and I recently visited Jensen Jewelers to purchase an upgrade to her original wedding ring and band. My wife visited alone the first time to get an idea for what options were available, and get some pricing information. My wife came home with tons of information, and was very impressed with the level of service that she received during the 60+ minutes that she was in the store. The sales person she was dealing with, Jerene, was super helpful, and even communicated promptly through email many times to answer questions my wife had. When she had narrowed down her selection we visited Jensen's together, and talked with Jerene for probably an hour. We talked about how we could incorporate parts of her current ring into the new ring. She discussed stone options, and never tried to push us outside of the budget we had given her to work in. It isn't very often that you go to an establishment these days, where the sales people are looking to do what is best for the customer, and not what is best for their wallets. Jerene was wonderful in making sure that we got the ring that was exactly what we wanted.An amazing experience, thanks to the wonderful service we received during our visits.
Definitely worth the visit. We looked all over Grand Rapids and the Rivertown Mall and did not find anywhere that could match the service and the prices we got at Jensen Jewelers. I had two friends buy at Jensen’s and they strongly recommended this place. I found it difficult to believe it could be so great at a little jewelry store out in Hudsonville. Well, believe me, their selection is not small, it is huge and more unique than anywhere else we looked. It was truly worth the drive. They are so friendly and helpful, I felt like they truly wanted to help me get what I wanted, and didn’t pressure me. I also used their 12 months financing which was awesome.