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10/25/2016
By: Glen V.
Gerber Collision & Glass
I recently brought in my vehicle to Gerber Collision & Glass and had a terrific experience. This company is the epitome of customer service. After dealing with my insurance company it was refreshing to work with honest, competent, and friendly people. Bev, the secretary, graciously helped me navigate my insurance options and Jay Steinbach, the general manager, provided the estimate in a timely fashion. The estimate to replace the back-hatch panel was close to $900, as my insurance had a $1000 deductible I asked if there was a to fix the back-hatch panel to just make it functional again (the handle no longer worked to open the hatch). Jay said he would see what he could do and estimated that unless he had to replace the handle he could do for around $100. After 45 minutes, he returned the vehicle with a fully functional hatch handle, he also popped out the dent. After Jay explained what he had done I asked how much I owed him, he said, “Don’t worry about it”, and handed me the keys.
06/21/2013
By: postmab
G. T. Sales and Service Inc
My family has used Georgetown Auto for over three decades. They are quick and thorough, highly trustworthy, and always willing to save the car-owner as much money as possible...a combination not easy. My dad worked for GM for over 30 years and has always fixed our cars. When he doesn't know what to do, he goes to G T Auto.The last job they did for me: My Pontiac Bonneville had a reading of "cylinder misfire" according to Auto Zone. It ended up being something entirely different. Now my car runs GREAT! I know I could not have better work done elsewhere AND I feel relieved to know that I wasn't taken advantage of. There is no one we trust more with our cars!
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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