I have used the auto repair services of Bemer Motor Cars for the past 3.5 years- since May 2011.I have a 2002 Range Rover 4.6HSE that I purchased preowned at 90,000 miles in 2007.Over the years they have repaired/replaced the following on my Range Rover 4.6HSE : ... transfer case; radiator and heater block; front drive shaft; oxygen sensor; motor mounts; brakes; radio, and air suspension system.With the exception of the air suspension system, once they repaired an item the first time, it stuck, never to give me concern again, even beyond the two year warranty.Regarding the air suspension system which is a challenge for all Range Rover owners, that too seems to finally be working properly now that the compressor and valve block have been replaced at 155,000 miles.So - for ACTUAL AUTO REPAIR, I give them a rating of 4 out of 5 starsBut - for SERVICE and Conveniences .... 5 Stars - EASY!RATING BEMER Motor Cars for Overall Service is higher. They truly deserve a rating of 5 Stars. For these reasons...Very Clean waiting area with Wi-FI ( in fact there are two waiting rooms -one a bit more quiet than the other)very clean ladies bathroomfree Coffee.. is available even in the middle of the day; a bowl full of peppermint candies at the front deskFresh Fruit ... I have observed them bring in fresh fruit bowls of pineapple; cantaloupe; mango; etc, to their mechanics in late afternoon and also serve fruit bowls to customers in the waiting area who have been there an extended length of time.They have a Shuttle Service that I have used, that will take you to local auto rental businesses and provide a discount with a couple of them OR it will even shuttle you home to wait for the repair. Jose, the driver is exceptionally nice. In fact, most all of the staff is. It is a family owned business.I have also used the Rental Cars that Bemer Motor Cars have onsite. These are usually below the rental rates for traditional car rental companies like Avis etc. ALERT! - Their gas gauges are also usually near empty so be sure and plan to swing by a gas station shortly after leaving the repair shop.Washed, Waxed, and Vacuumed. ...And finally once the repair is done and I pick up my Range Rover, it typically has been washed, waxed, and vacuumed.The two repair shops that I used for several years that had been mentioned in the Range Rover forums, didn't come even close to offering the level of services that are common at Bemer Motor Cars. No doubt, Bemer Motor Cars is not perfect, but their effort is commendable.Going forward, I have every confidence that when something breaks down in my vehicle, their crew will be able to make the correct repair and get me on the road again.
I recently purchased a used car from John Eagle Acura, Houston TX and my sales rep was TJ Morin. I rate the dealership & especially Mr. Morin 6 out of 5 STARS, yes I know, but my experience really was that exceptional. Over my lifetime I have purchased at least 25 vehicles, new & used, for myself and family, but not only was this my first over the internet (I live in Pensacola Florida which is over 500 miles from Houston Texas), but also the first time that a full week later, I am 100% completely satisfied with the car, deal, dealership and especially the salesperson, no second thoughts at all – “WOW”.The first thing I asked when I called the dealership, about the car I had found on AutoTrader.com, and was transferred to Mr. Morin was; “The car looks good, but what are you not showing by the camera angles? Mr. Morin informed me that the car I was interested in was listed very recently and he had not yet had an opportunity to test drive the car & he would give me a call back. Within 60 minutes, Mr. Morin called me back and said that he had just driven the car himself and informed me of his impressions, both positive and negative (99% of which were clearly visible in the photos) and offered, I did not need to ask, to remedy all but one small item. This one item which was not highlighted in the online photos but was disclosed to me by Mr. Morin was that the “SRS” light was on and only a Mercedes-Benz shop could accurately determine the exact reason, which my local Mercedes shop confirmed. Just in case you are interested, the “BabySmart Airbag Deactivation System” which automatically deactivates the passenger side front air bag when a “BabySmart” Child Seat is installed is malfunctioning. Since I am in my sixties, I do not find this to be a major problem!I communicated with Mr. Morin multiple times viva email & phone and always received a prompt response and completely accurate information (Mr. Morin always answered his cell phone and if I called the dealership for him I was transferred to his cell phone). I received a call from Mr. Morin almost exactly half way home just to make sure I had not experienced any problems and once home, found an email from him asking that I please reply so he would know that I was home safe!My only regret is that due to the 500 miles, separating Pensacola, FL from Houston, TX, I cannot personally send many of my friends to TJ Morin and John Eagle Acura, but if you are considering purchasing a vehicle online and find one on their website, I believe you will find them as honest & above-board as I have. I can honestly say this has been my best vehicle purchasing experience ever!
Dung Le made my car buying experience absolutely fantastic. From the transparency that he provided at the beginning of my search process to the way he comfortably juggled no less than five customers on the night that I arrived to complete my purchase, Dung exceeded my expectations in every aspect.To provide context, I had been warned via phone and email by other dealerships of the shenanigans that I would encounter when making a purchase from Russell & Smith. For example, the following are direct copies of statements that I received via email:Gillman Honda of West Sam Houston Pkwy S: "I just spoke with my General Manager. We want to earn your business sir but we do not know how Russel & Smith are getting to that price since there is no more Honda Flex cash left in Houston at any of the dealers. I hope they are not trying to play games with you to lure you in."Honda of Clear Lake: "I understand that you are trying to get the best price out there. Unfortunately some dealerships send out quotes that don't include all of the costs associated with the vehicle. The price I sent is actual dealer net on the vehicle. I have a lot of customers that end up going to the other dealerships only to see the price go up when they get there. If you end up going to Russel and Smith and the price goes up, I would really appreciate you coming and dealing with me."What is really funny is that while I did tell other dealerships the price that I had been offered from Russell & Smith, I never mentioned the actual dealership making the offer. The other dealerships apparently knew of Russell Smith's "devious tactics". Needless to say, my guard was up when I arrived to Russell & Smith, and I was ready to walk out if I encountered any questionable behavior.Fortunately, I had a great experience. I kept waiting for Dung to apply pressure or attempt to change the terms that we had previously discussed. Yet, he was very straight-forward and professional, and if anything, I probably seemed a bit paranoid as I waited for him to mislead me. Sorry, Dung :-).In short, Dung Le made my purchase process incredibly smooth, and I can only hope that I will be able to deal with him again the next time I need to make a purchase. Thank you, Russell & Smith Honda.
I don't know about yasuckdick's review, but I gotta tell ya.. I totally DO NOT AGREE... The current vehicle I have, I bought from them.. it was/is my *4th* vehicle from/thru them! Here's my story... Yes my 4th vehicle from them.. They have always taken care of whatever issues were in their power to help with.. which luckily for me have been very few.. considering they are used cars. As far as used car dealers.. Orlando has been a dream.. no embellishment involved in that statement. My situation with them right now is this .. My van has been Repo'd, but not after them giving me 15 months without payments. When my Fiance' came down with Cancer in Feb of 2014, they were nothing but extremely understanding.. they gave me nothing but time. They gave me a call in November last year saying that it has been a long time since I've seen them with a payment. At the time I was in PA working away from home, trying keep the lights on and the rent paid while my Girl was back here (Houston) fighting her cancer. I said that I would see them as soon as I could. I came back and found she was trying not to worry me.. She was not doing as well as she was letting on to me, while being outta town. We went north to NY where she had different Dr/Health care, and family support. Well.. we lost our Chrissy to that retched cancer. I have been lost for months. As I said, these folks were great to me!! But how much can anyone expect from a business. Maybe more contact would've helped .. but as I said .. I have been completely.. 'Completely' lost in myself. If it weren't for a *GREAT*, elderly friend (that I consider as an Uncle) to move from his Apt. home to mine so that I wouldn't lose my Apt., I would've lost everything!!Bottom line... yes, they Repo'd van, but they were soooo patient with me and gae me soooo much time, and yes, I forgot to stay in contact with them... but still... I think these folks are Great!!! !! To Hell !! with yasuckdick's review.If you need a used vehicle.. go see these folks .. they're great people.
After a long week or month of car shopping and a lot of jerk-off car salesmen, I was very pleased to walk into Audi West Houston and get nicely greeted. I was actually surprised by a great salesman, Mike Nelson; he certainly made my day! I'm a very "service oriented" type of consumer; I've worked in hospitality and know what it takes... it goes a long way. So typically don't buy a car from someone unless I like them and their vibe, so Mike really did a great job... thumbs up for Mike! Too bad for the other dealerships I went to - I went up and down the katy freeway, and was ready to buy a car... didn't even plan on getting an Audi, was just wanting to get something nice, but also wanted a good experience and some decent service. The other car salesmen at Toyota (right next door) Nissan, and Honda were all kind rude and sorry, but the least you can do if I'm buying a car is pretend to be nice! Yeah, so when Mike came over and helped me at Audi, I was already warming up and feeling better.Long story short, I walked in anxious and apprehensive, and left a very satisfied owner of a gorgeous vehicle.Complaints: the finance guy... after Mike went over everything with me and handed me off to this guy, he told me something else and blamed it on Mike, which for whatever reason really put a bad taste in my mouth. I don't really like surprises like that, especially when we're talking thousands of dollars. He bugged me to the point of taking away a star... hahaha.Since then I've loved all the Service guys, especially John. They are always great and have been most helpful.
Let me start by first saying, that buying the 2010 yaris id been looking for with super low miles was outstanding, my credit passed and the contract signed and the keys delivered in hand bout 3 days later. Awesome right, well here's where don mcgill ruined everything, its been a nightmare ever since, seeing as i had just bought a car, my family and i went on vacation, it happened to be i got my dream job in Florida, well the financing fell threw, the only reason i found out is that i called to see what was happening with our payment book, it took the "finance specialist" almost 2 weeks to return our calls and emails, totally disregarding the experation date on the paper plates they gave us, even after sending him a picture email of the expired plates, so we couldn't even drive the car, and now hes demanding we return the car!! how?!?! how can i do this with no plates am i supposed to drive a car threw 4 states, and they told me its my fault for taking the car to florida,( i thought i had bought a car, not rented one, where i take MY car is my own business) and that i should incur the 700 dollar cost to drive the car back, taking 3 days off of work to return the car. now my family of 5 is stuck in florida with no car and these guys dont even care that they botched the financing from the get go, and the sales manager just kept saying, your gonna have to return the car, dont do business with these guys, super sketchy, carless in florida
ive read all these reviews and i am sure these people are lying....ive been purchasing and paid off my vehicles at this car lot for more than 20 yrs. if they are committing fraud why have they been in business so long, obviously they are doing something right. ive always been treated with respect and i saw a review of this lady saying the secretaries look like cantineras...who cares about that!! just give ur payment and thats it..but of course we women always have to critisize the most dumbest things.also, you cant expect to drive a car without making proper payments on time duh!!! stop being so close minded..if you dont understand the contract dont sign it. any attorney will tell you that!! sometimes we hispanics want to drive nice luxury cars and not want to pay or expect the business not to repo...ive had my ups and downs and when i couldnt pay for my vehicle i gave it back!! my parents, brothers, tias have bought cars here..but then again we r responsible people..you cant expect a used car to drive like a new car. if you want that go to a new car dealership but i bet all these people who wrote these reviews are bad payers, with bad credit and many repos with other car lots. it always easier to write just one side of the story but rarely do they say the truth!!dont believe these crazy ignorant people..
19 year old right out of tech school for the Air Force and headed to my first base and was definitely in need of my first car. I heard about Houston Premium from a friend that lives in Texas who told me they worked with buyers out of state and would ship the cars- I thought it was a bit sketchy at first but when I contacted them I was blown away. The customer service is EXCELLENT. I told them what I was interested in, what I needed it for, and the price range I had and ended up getting an amazing deal on a 2011 Toyota Corolla that was practically new. Low mileage, the inside still looked new, and the tires barely looked like they'd been around the block. The lady on the phone- whose name I can't spell- talked me through the whole thing (I was clueless on how to purchase a vehicle). Within a few days of getting everything sorted out financially the papers were overnight-ed to me, I signed them and sent them back and it was shipped to me in Arizona at a great rate. From start to finish they were extremely helpful, friendly, and knowledgeable- and best of all they were very military friendly. I'll definitely be recommending them to other Airmen on base, and have nothing but great things to say about this place. Thank you!!