11/24/2014
By: Jackie A.
Bemer Motor Cars
I have used the auto repair services of Bemer Motor Cars for the past 3.5 years- since May 2011.I have a 2002 Range Rover 4.6HSE that I purchased preowned at 90,000 miles in 2007.Over the years they have repaired/replaced the following on my Range Rover 4.6HSE : ... transfer case; radiator and heater block; front drive shaft; oxygen sensor; motor mounts; brakes; radio, and air suspension system.With the exception of the air suspension system, once they repaired an item the first time, it stuck, never to give me concern again, even beyond the two year warranty.Regarding the air suspension system which is a challenge for all Range Rover owners, that too seems to finally be working properly now that the compressor and valve block have been replaced at 155,000 miles.So - for ACTUAL AUTO REPAIR, I give them a rating of 4 out of 5 starsBut - for SERVICE and Conveniences .... 5 Stars - EASY!RATING BEMER Motor Cars for Overall Service is higher. They truly deserve a rating of 5 Stars. For these reasons...Very Clean waiting area with Wi-FI ( in fact there are two waiting rooms -one a bit more quiet than the other)very clean ladies bathroomfree Coffee.. is available even in the middle of the day; a bowl full of peppermint candies at the front deskFresh Fruit ... I have observed them bring in fresh fruit bowls of pineapple; cantaloupe; mango; etc, to their mechanics in late afternoon and also serve fruit bowls to customers in the waiting area who have been there an extended length of time.They have a Shuttle Service that I have used, that will take you to local auto rental businesses and provide a discount with a couple of them OR it will even shuttle you home to wait for the repair. Jose, the driver is exceptionally nice. In fact, most all of the staff is. It is a family owned business.I have also used the Rental Cars that Bemer Motor Cars have onsite. These are usually below the rental rates for traditional car rental companies like Avis etc. ALERT! - Their gas gauges are also usually near empty so be sure and plan to swing by a gas station shortly after leaving the repair shop.Washed, Waxed, and Vacuumed. ...And finally once the repair is done and I pick up my Range Rover, it typically has been washed, waxed, and vacuumed.The two repair shops that I used for several years that had been mentioned in the Range Rover forums, didn't come even close to offering the level of services that are common at Bemer Motor Cars. No doubt, Bemer Motor Cars is not perfect, but their effort is commendable.Going forward, I have every confidence that when something breaks down in my vehicle, their crew will be able to make the correct repair and get me on the road again.
05/11/2013
By: lilyw05
EXPRO AUTO COLLISION & REPAIR CENTER
About three weeks ago I was involved in a collision that left my car unable to be driven. I was in Houston for the weekend, but I live in Austin. Luckily my car was covered under the manufacturer's warranty which included free towing. Upon arrival the tow truck driver recommended Expro Auto Collision and stated that I would be able to get a rental immediately. Since I had other business in Houston that required a vehicle, I decided to go with the recommendation.Upon arrival I was introduced to Sal, one of the managers, who assured me that I could in fact drive off in a rental later that day. Sal was very helpful and understanding of the situation as I was a bit panicked and scatterbrained at the moment. My last car accident was over 6 years ago and it was a horrifying accident that resulted in three cars being totaled out. Consequently I was definitely shell-shocked. Sal was extremely helpful in walking me through the claim process with my insurance company and I did in fact drive off in a rental.I had to return t Austin because I am a graduate student there, and throughout the entire process, Sal kept me updated on the status of my car. I was able to pick it up yesterday and it looks brand new. I drive a manual Mustang that has unique over the top stripes that are a dealer exclusive. My car had been previously dinged in a hit and run incident in a parking lot so there was surface damage on my rear bumper. They were able to fix this as well as an extremely reasonable cost compared to the estimates I had received from other shops. The also maintained the integrity of my stripes which extend to the lower rear bumper. In addition Mustangs have custom cores for their tires and my car had distinctive rims as well. Everything was replaced to look completely new and my car is as gorgeous as it was when I bought it. Overall I couldn't be happier with the service I received. I appreciated how the shop handled everything with the insurance company. I was even picked up from the bus stop by someone from the shop which is definitely above and beyond regular service. Throughout the entire process Sal kept me updated and even dealt with spam calling from my mom. I would definitely recommend this shop to anyone. My car was freshly washed when I picked it up which is something NONE of the Ford Dealerships in the Houston area have done for me regardless of how long they've kept my car. Definitely the best experience I could have hoped for given the circumstances!
user avatar
05/12/2015
By: Lance S.
P & A Auto Sales
I don't know about yasuckdick's review, but I gotta tell ya.. I totally DO NOT AGREE... The current vehicle I have, I bought from them.. it was/is my *4th* vehicle from/thru them! Here's my story... Yes my 4th vehicle from them.. They have always taken care of whatever issues were in their power to help with.. which luckily for me have been very few.. considering they are used cars. As far as used car dealers.. Orlando has been a dream.. no embellishment involved in that statement. My situation with them right now is this .. My van has been Repo'd, but not after them giving me 15 months without payments. When my Fiance' came down with Cancer in Feb of 2014, they were nothing but extremely understanding.. they gave me nothing but time. They gave me a call in November last year saying that it has been a long time since I've seen them with a payment. At the time I was in PA working away from home, trying keep the lights on and the rent paid while my Girl was back here (Houston) fighting her cancer. I said that I would see them as soon as I could. I came back and found she was trying not to worry me.. She was not doing as well as she was letting on to me, while being outta town. We went north to NY where she had different Dr/Health care, and family support. Well.. we lost our Chrissy to that retched cancer. I have been lost for months. As I said, these folks were great to me!! But how much can anyone expect from a business. Maybe more contact would've helped .. but as I said .. I have been completely.. 'Completely' lost in myself. If it weren't for a *GREAT*, elderly friend (that I consider as an Uncle) to move from his Apt. home to mine so that I wouldn't lose my Apt., I would've lost everything!!Bottom line... yes, they Repo'd van, but they were soooo patient with me and gae me soooo much time, and yes, I forgot to stay in contact with them... but still... I think these folks are Great!!! !! To Hell !! with yasuckdick's review.If you need a used vehicle.. go see these folks .. they're great people.
user avatar
11/11/2016
By: Audrey F.
Little Shop of Motors
I own a 2010 BMW That I bought new and have always taken my car to the BMW dealer. Well my warranty was up and I had to pay $2600 in October for a repair. At the time I had this done, I knew I would need my brakes repaired soon. Of course, the dealer had given me a quote on future repair work and for the brakes it was $1200!! Well November rolls around and I had to get my brakes done (first time to replace them so they lasted a long time). Well after spending $2600 just last month, I was dreading spending $1200!! Thought about taking my car to Eurocarcare but the reviews were not good! So I called a friend and asked her who did her repairs on her old BMW (she had recently bought a new BMW). She referred me to Edward Morales at Little Shop of Motors. I called Edward on Wednesday, November 9th and he quoted me 1/2 of what the dealership had quoted me!! Not only that, he said the repair would be 2-3 hrs and I could wait for my car. So, I made an appointment for Thursday. Well, I got off early and called Edward back to see if by chance I could bring it by this afternoon rather than the next day. He told me sure, he could do it and have me out in a few hours. Made my way there and arrived about 2:30. I was welcomed when I arrived and the waiting area and shop area was clean. I had a nice cup of Keurig coffee and cookies. I watched movies and the BEST part was the massage chair he has in the waiting area!! OMG!! I felt like I had a personal masseuse at my disposal!! Before I knew it, my car was ready!!!! I was on my way out the door @ 5:30. They did a full inspection (I needed wipers), topped off all fluids and washed my vehicle just like the dealership!! I am super grateful to my friend for referring me. Just wish I had asked her last month when I spent $2600!!! Nevertheless, Edward will be doing all future repairs on my vehicle!!
01/15/2015
By: Derek B.
Royal Collision
My brand new car is currently with Joe at Royal Collision. The entire right side needs repair and re-paint. Right from the start, dealing with Joe has been a pleasure. I explained to him the situation and what was wrong with the car and he said bring it in. First thing he did was take me into the shop to show me the work that he does. There were Ferrari’s, Lamborghini’s, you name it, back there! He showed me a few almost finished cars and told me what damage they fixed…You would have thought it came right off the dealer lot!Joe is extremely nice and professional. Insurance companies suck, and he knows that, so he deals with them for you. He found some damage to the quarter panel that the insurance estimator did not include in the original estimate. He called and told me he will submit a supplement so that he can get the job done right. I have not even seen my car yet, but I know it will be 100% right. If you have dealt with shops around the area, you know they may not always keep you in the loop. Joe will, like I said, he already called me to tell me he is submitting a supplement.Joe runs a fantastic shop and I am excited to get my car back good as new!!!Royal Collision may not be on your Insurance’s select service shop list, but that doesn’t matter. Insurance will try to tell you that you should take it to one of their shops because if you have any issues with the work done, they will help. HA! Yeah they will help after you spend weeks trying to get someone to agree with you. Well guess what, you won’t have a need to do any of that if you go to Royal Collision!Go to Royal Collision even if you live far away...It will be worth your while!I will be updating this review when I get my car back, but like I said earlier, I know it will be right and that’s all that matters!
08/08/2013
By: kehindeadeniran
Harris County Body Shop
I got involved in a fender bender. I was going to have my car fixed at the dealership where I brought my car, but i was referred to Harris County Body Shop for repairs from Geico. When I arrived, I met the manager Mr. Dan outside working. This is the manager of the shop working! I was greeted by Petra. She really helped me to the point that I knew exactly what I was getting done in a matter of minutes. She even went through a review of all items a person may need from their old car when they are getting a rental. She reminded me several times about my clicker that i needed to get into my home. I didn't forget it. Diane and Diana really were sweet women who knew what they were doing and they made me feel at home. Gilbert really took the cake! He was outside helping me with my car. He was on call to answer all of my questions and He made me feel like that I was his only body shop customer. Robert from Enterprise went and found me a Jeep instead of the small compact car. Erica was really helpful in handling my information. This whole shop needs to be commended on the professionalism, the attention to detail and most of all the crisis management. It's easy to render good customer service when all is well. My weather strip on my door needs to be readjusted. I called and talked to Petra yesterday and she said to bring my car in with the warranty and they will take care of it no problems. I feel like I've known these people all my life. I don't want to have another accident, but if anyone has an accident and they need body work I will definitely refer them to Harris County Body Shop.
10/15/2015
By: Carlene B.
Everest Motors Inc
Saw a 2008 Chevrolet 3500 HD on Cars.com and called about it. I spoke with Armand and he told me about the truck and the buying process. I live in SC and they are located in Texas. I was a little apprehensive because it was so far away and I knew nothing about the dealership but I checked in to them and all of the reviews seemed very positive. The price on the truck was fantastic so I went for it. I put a 500$ down payment over the phone and bought a plane ticket for the following week. Landed in Texas and was picked up at the airport in the truck!!! Got to drive it 45 minutes back to the lot. What a great deal!!! The buying process took about an hour to fill out the paper work and now I'm the owner of a great truck at a fantastic price. Drove the truck back 1000 miles and everything in the truck was just as they described. I would recommend buying from them for sure, and I plan on buying from them again!!! I wanted to go out my way to write this review to help anyone who is apprehensive about buying a truck online. Armand and the guys at Everest Motors are very much legit!!! They will save you money by not tacking on all of the overhead expenses the big dealerships add to your vehicle. I am very pleased with my vehicle to date (put about 1500 miles on it) and I would highly recommend they guys at Everest Motors to anyone!!!
07/26/2015
By: Lina G.
What A Car
ive read all these reviews and i am sure these people are lying....ive been purchasing and paid off my vehicles at this car lot for more than 20 yrs. if they are committing fraud why have they been in business so long, obviously they are doing something right. ive always been treated with respect and i saw a review of this lady saying the secretaries look like cantineras...who cares about that!! just give ur payment and thats it..but of course we women always have to critisize the most dumbest things.also, you cant expect to drive a car without making proper payments on time duh!!! stop being so close minded..if you dont understand the contract dont sign it. any attorney will tell you that!! sometimes we hispanics want to drive nice luxury cars and not want to pay or expect the business not to repo...ive had my ups and downs and when i couldnt pay for my vehicle i gave it back!! my parents, brothers, tias have bought cars here..but then again we r responsible people..you cant expect a used car to drive like a new car. if you want that go to a new car dealership but i bet all these people who wrote these reviews are bad payers, with bad credit and many repos with other car lots. it always easier to write just one side of the story but rarely do they say the truth!!dont believe these crazy ignorant people..
02/13/2015
By: Jp O.
Allied Collision & Auto Repair Inc
My wife's Mercedes GL got rear-ended three weeks ago on the 610 and it got towed to this storage lot. I was considering to have it be fixed at the bodyshop near our house that is linked to the Mercedes dealer but discussed it with the insurance company's adjuster and the Allied Collision Center manager and felt that with their access to genuine Mercedes parts and training they could do a good job and faster with enough safeguards in place in case something went wrong (e.g. I hold on to the insurance check until the end). The Collision Center manager said he would fix it in 10 days and find some more damages than the insurance adjuster found originally. This is exactly what happened. They did a great job, found some more damages that they resolved directly with the insurance company and I got to pick my car up 10 days later looking as new. Upon inspection I did find a scratch in the back that they offered to take care of themselves as well. I appreciate the business model lends itsef to people being upset when they want to take their car elsewhere or when insurance companies deny liability and don't pay but my experience with Allied Collision was simply very professional and good. They did a good job and were honest throughout.
03/07/2013
By: paulhi
Dn Motor Cars Inc
I will let you, the reader decide, whether my experience was negative or positive with regards to purchasing a vehicle from DN MOTOR CARS. I should mention that items 1-6 listed below were reimbursed by confirming replacement cost to me by DN MOTOR CARS. The remaining items listed were not reimbursed and were corrected at my own cost. I wanted to share my experience to educate others before purchasing from DN MOTOR CARS. 1.GPS Disc Missing2.Spare Tire Missing3.Wireless Headphones Missing4.Owners Manual Missing5.Cargo Cover Missing6.Remote Keyless Entry Missing7.Check Engine Light- Throttle Position Sensor8.Power Liftgate will not close9.2 Wheels Damaged/Bent- Will not hold air10.Power Steering Rack Serviced11.Motor Mount Replaced12.Center Caps (4) broken13.Shift Level Chrome Trim missing14.Right Side Tires Dry Rotted15.14 weeks to receive title16.***Pictures included in listing online were of a different vehicle. The vehicle that was delivered to me was not the vehicle contained in the pictures of the listing. It is a very similar vehicle, but clearly not the vehicle pictured. I would be happy to share specifics and provide pictures of the vehicle listing compared to the vehicle that arrived.
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

Just a moment...