03/07/2015AAMCO Transmissions & Total Car Care
THE DEALER IS NOT GOD ------ THEY LIED TO MESo I have a 2010 Chevy Malibu with 156,000 miles on it, I bought this car 2 months ago from a private seller (previously it was a company car used for commuting; all highway miles) the other day I was driving and noticed it started shifting harder into the other gears, so of course I initially took it to Haik Chevrolet to have it checked out, (on the way there it wouldn't even shift out of first gear) so I dropped it off and they said they would look at it and get back to meTHREE weekdays later I CALLED to see what they had found out, well...ALL they did was plug their diagnostic computer in it to see what codes would pop up to tell them what was wrong with it and (ended up charging me $50.00 for this) They said a transmission code popped up and that "it's not what I probably want to hear" but my car would require a new transmission and quoted me $3,800.00 for a new one.... soI had my boyfriend go to Chevy with HIS diagnostic computer to plug it in and see which codes we would get, of course we got a transmission code and also a speed sensor code (in which Chevy didn't tell us about) I wrote them down myself.When I talked with the front desk at Chevy they said they parked the car in the back and was ABOUT to call me and ask if I would like to have one of their transmission specialist drop the transmission pan and drain the transmission fluid to see if there were metal shavings in it; indicating a failed transmission...which would be an additional charge, I told them no thank you, not right away and went home to begin searching for legit transmission shops around townI called lot of transmission shops in Houston and only felt good about one AAMCO TRANSMISSIONS and saw all the great reviews and also saw that they offered the best warranty around town and even offered a $100.00 dollars off coupon on transmission repair (just in case I needed one) which I thought was a great incentive.I spoke with Art, who was very professional and informative right off the bat, he gave me more details about my car over the phone within 5 minutes than Chevy did within three days. So I immediately had my car towed from Haik Chevrolet over to AAMCO TransmissionsWhen I got there I showed Art which codes my boyfriend and I had received on his computer...and explained to Art exactly how my car was running. Art told me quickly that it sounded like it might the speed sensor rather than the transmission but would let me know for sure once he was able to look under the hood. When I received a call back from Art regarding the diagnosis he told me that the speed sensor had become UNPLUGGED. Also, that it needed an oil change and a transmission flush which Art and staff had offered in which I had happily done for my car.I was amazed to think that my car was sitting at Chevy for three days and they didn't even look under the hood, and had already quoted me a cost for a brand new transmission. Art had told me that the speed sensor wasn't something hard to find if they had just looked behind the motorI am so very tankful that I called around and fount Art at AAMCO Transmissions and that I was well taken care of. I am also very thankful for the great and honest service that I received and have already recommended AAMCO Transmissions to multiple friends, family and coworkers.There is no doubt in my mind that you will also be well taken care of if you chose to take your car over to Art. It's definitely my #1 place now that I will take my car to if it acts up again. Thank you AAMCO Transmissions for helping me and my car and treating me with real honesty and respect.You truly are a very professional company...and I will continue referring you to others.
10/04/2012Bemer Preventive Maintenance
This has been a truly, remarkable adventure. While on vacation, my husband and I, in our travels to Louisiana for our granddaugher's birthday. Well, not so fast and wouldn't you know it, car trouble. We were between Timpson, TX and Tenaha, TX. We called Julian, late and on a Saturday, he answered the phone. We desperately explained the issues with our X5. The weather conditions were less than par with relentless rain. The clock continued to race forward. We followed Julian's instructions and the car started. Julian asked us to drive the truck back towards the wrecker, or as far (as we felt comfortable). God is good! We made it to Lufkin, TX where we met Dave, to our surprise with Dave was another vehicle. With the interchange now complete. We continued on our vacation and made the birthday party on time.If you haven't heard or seen, Superman lately, he's at 9201 Richmond Avenue and just ask for him by name Julian.Renee and Terry09/28/12
03/05/2015AAMCO Transmissions & Total Car Care
"Let me start by saying that there are not enough kind words to describe this transmission shop and the employees-- in particular, Art. I needed to have my transmission replaced, (in addition to other work) on my Toyota 4Runner. They proved to be a very honest, reliable and a most gracious place of business!!! Their work was top notch! All repairs were explained to me in detail and I appreciated that effort. They went above and beyond any expectation I could have possibly imagined in workmanship and business ethics. I can never thank this business enough--and as odd as it may sound, it was a pleasure doing business with them! These are not words you hear enough when it comes to auto repair shops, right??? I highly recommend AAMCO Transmissions and Auto Repair and if it were possible, I'd give them 10+ stars. Thanks Art! Thank you so very much."