The Village Groomer in Houston, TX with Reviews - YP.com
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10/11/2017
By: ruth.burns.9231
Pets Play Palace The
Yesterday I took 2 dogs to “The Pet’s Play Place” to be groomed. I was to pick them up about 1:30. At approximately 1:00 they called and said they had some problems with the older dog and I should pick the dogs up about 2:30. When I picked the dogs up, I asked what the problem was and was told that it wasn’t really my dogs but the dog before mine.When I got my dogs home, I realized that the younger dog was limping and trying not to put weight on her right front leg. I called “The Pet’s Play Place” and asked what happened. I was told that nothing had happened. When I picked the dog up to examine her more closely, she bit me. The dog has never bitten me or anyone else in the 6 years I have owned her. I took her to the vets. The vet examined her closely, said it was probably a soft tissue injury and put her on crate rest and pain meds. I called “ The Pet’s Play Place” the woman started screaming at me over the phone. “Are you calling me a liar?” Even today, with pain meds, this dog is not behaving normally. She is still limping, not putting weight on the leg, and is definitely in pain. I have had this dog groomed at PetsMart before and never had a problem. Something obviously happened but this groomer was not willing to own up to it. I would never trust a dog to their care.
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09/10/2017
By: Willie G.
C S Pet Salon
Although I read the reviews on the page, I decided to give CS Pet Salon despite what others have wrote. I was hoping for a different outcome, but my experience was the worse I've ever experienced with a business owner. Suzette is the worse when it comes to answering the phones and does not return voicemails. I have literally had to drive up to the store just to make an appointment. I recently made an appointment for 9/1/17 and I showed up at 10 mins before the appointment and sat and waited 15 mins after the appointment, but Suzette never showed. I stopped by the store and asked why I was never called and I was told that I always complained. If asking why no one ever answers the phone or return voicemail is complaining, then it's her own fault for ever giving her customers a reason to complain. I would call them concerns, not complains. I would have much rather her told me from the beginning that my business was not welcome and I would have just turned around and found someone else. She had no problems taking my money the 2 times I was able to bring my dog in. Both times I had to pop up because of the lack of communication.She tells that she's been in business since 91, but I am very surprise that she remains in business with such crappy customer service. Maybe she's has those she cater to and then there are those like me that she would much rather not have in her establishment. This company is the worse and her services suck!!!
09/06/2017
By: Bill H.
EarthWise Pet Supply
I am giving this store a five out of five star rating based on how organized they are when it comes to handling the animals they are selling.
06/16/2017
By: Norma R.
Furry Tails Dog Grooming
I had a good experience I was highly recommend to this business and they do a great job w my puppies
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05/19/2017
By: Jacki O.
Angel Pets of Houston
She didn't have the patience with my dog and decided to shave him all instead of dealing with the mats. She didn't even ask me first and looked horrible. I could have shaved him myself and then to top it off she charged me more because he didn't want to stay still. Overly priced and poor service.
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12/17/2016
By: Kevin O.
Preppy Pet NW Houston
- [ ] My family's Texas Lacy dog will make a full recovery, your pet may not be so lucky. We have used their services for about 2 years now and until this week's experience would have rated a 5/5. The staff is great and very caring for the animals, but I can't say the same for the manager and owners. The aloof response of the manager and absent response of the owner after an aggressive dog attack at the establishment, has left me disappointed to say the least. The attacking dog was known to the manager to be aggressive by her own admission and has attacked other pets at this facility in the past. The injury sustained required emergency surgery to stop the bleeding and repair the muscle torn away from the bone on the front shoulder. I haven't received the phone call from the business owner that I asked to speak with and was told would contact me. I'm left wondering if they know what goes on in the franchise or just don't care as long as the money rolls in. Please READ the entire "contract" you sign when leaving your pet, it clearly states they are NOT RESPONSIBLE FOR ANYTHING that may happen to your pet in their care. The manager will eagerly provide a copy for you to review and point out this section as she did us if anything happens to your pet. I asked for the medical expenses to be covered since the negligent act of the manager creating the environment by allowing the aggressive dog to interact with the other pets. In the end $250 of the medical expense was paid to the vet by the business and that days daycare fee refunded. I guess for this business doing the right thing was just too much to ask!!! The owner of the other dog contacted the vet office and paid the remaining balance for which I am grateful. They have lost a loyal customer. I hope you find a safe place to trust with your pet and can avoid something similar happening to them.
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09/15/2016
By: Sara D.
The Village Groomer
I have been taking my dog sunny to be groomed they do a amazing job the prices are good also th owner are very friendly I recommend them to everyone
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02/20/2016
By: Michele H.
Ellen's Pampered Pet Inn
My poor little 17 year old Maltese, Pika, was literally butchered at Pampered Pet Inn on Bissonnet on 2/19/2016. . They had brutally shaved the hair between her eyes giving her bruising and cuts When I called to speak to the owner, she was very argumentative and would not agree to pay for the vet bill which would up being almost $100.
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02/05/2016
By: mobilegroomerhouston
Angel Pets of Houston
Mobile in home grooming at it's best. No wonder this small family business was voted #3 dog and cat groomer in all of Houston! They go out of their way to come to groom your pet just the way you want it groomed right in front of you in your house, while you watch!!
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01/18/2016
By: Madelyn K.
Luv Ur Pet Grooming
We love this place, they provide our dogs with great service and treatment. We call in morning and our dogs are done early afternoon. We have a large dog and a small dog. Both are rescue dogs and they are treated very well here.
Tips & Advices
Many people fear that their pet will be injured at the groomer, but incidents of serious injury are infrequent. For minor injuries , it is appropriate the groomer pay the vet bill, and can usually be worked out between groomer and owner. For moderate to severe injuries, you can attempt to activate groomer’s liability insurance to cover medical expenses. However, be aware that most groomer contracts stipulate that the business does not assume responsibility.
Staff at groomers know that there is inherent risk when handling animals, and they are familiar with being snapped at or bitten. However, it is not a normal occurrence or something you should ignore. Many people choose to cover medical expenses or pay extra--at minimum, apologize and get the dog into behavior classes. It is a given that  you should sedate or muzzle the animal for all future grooming sessions.
It is always recommended to make an appointment to get your pet groomed. While some groomers, especially in the larger pet stores, can accommodate with short notice, popular neighborhood groomers are often booked out two weeks out or longer on weekends.
If your pet has sensitive skin, let the groomer know when you set the appointment. But be aware, all dogs have sensitive skin by human standards--their skin is much thinner. Therefore, you should be on the lookout for signs of sensitivity, and reduce it through regular grooming with gentle, natural shampoo and conditioner. Oatmeal shampoo is a favorite. Daily brushouts and omega oil supplements are recommended for every day at-home care.
For various reasons including insurance clauses and pet-owner relationship dynamics and behaviors, groomers prefer owners don’t stay with their pets while being groomed.

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