BAD! BAD! BAD! BAD! BAD! I had an almost unbelievably bad experience with Marygrove Awnings. It took nearly a month of calls and E-mails to get them to come out and bid a simple project. They finally visited, and wanted $4,500 to install the awning. I paid half up front.Then, nothing happened. And nothing happened. And nothing happened. They wouldn't return my calls or respond to my E-mails. Not a word for over a month. Finally, after another month, they showed up unannounced and installed an awning. It was terrible. It didn't fit against the wall. There were 2" inch gaps between the structure and the wall. The structure itself was crooked, so one corner hung down lower than the other. The canvas was improperly cut so the awning was saggy and wrinkled. It looked like a canvas bag on a stick! The physical installation was sloppy too; with long screws visible, and visible damage to the building caused by careless installation of the screws.I called, E-mailed, and faxed repeatedly about the problem. Finally, the manager came out to have a look. He took one look and admitted it was a horrible job. He said they would have to start over from scratch: build a new structure and cut new fabric. Marygrove removed the bad awning. Two months after the process started, we were still without an awning. And nothing happened. And nothing happened. And nothing happened. After yet another month, I had to fax over a legal demand, threatening to sue Marygrove if they didn't either properly install the awning or return my money. Two hours later, they appeared at the office (again unannounced) and installed a new awning. The second awning was properly constructed. However, there were still some gaps. I pointed out the gaps and they promised to fix them immediately.And nothing happened. And nothing happened. And nothing happened. Well, one thing did happen. The manager, who previously wouldn't return my many voice messages and E-mails, found my number and called to demand that I pay the other half of the original price ($2,250) before they would complete the installation. After nearly four months, and endless frustration, they DID NOT offer to reduce the cost. When I pointed out that the cost should be reduced, the manager became belligerent and made threats.Then, nothing happened. ...And nothing happened. ...And nothing happened. Three months later (seven months after this whole mess started) the manager and owner showed up. I pointed out the problems. They said they would fix the problems, then demanded the $2,250. I said "I'm disappointed that you expect the full price." Those were the last cordial words spoken. The owner exploded; shaking his finger in my face and screaming profanity. Then the manager became physically confrontational. He approached me until his chest bumped mine, and began to call me a "liar." I told him to back up and he refused. He maintained physical pressure against my chest. I gently tried to push him away from me, and he resisted; pushing against me harder and threatening physical violence. All the while, the owner continued to scream so loud that our neighbors began to come outside to see what the ruckus was about. Before the confrontation could degenerate any further, I turned to go back inside and the manager pursued me two steps. He wanted to fight! I stood in my doorway and pointed out, one last time, that they were wrong to expect full payment for such a terrible job. At this point, the owner began screaming that he would sue me and "slap a lien" on my office building, while the manager shouted obscenities. They continued to shout as they left the property.In my experience, Marygrove will take your money, take forever to do a terrible job, scream at you, curse you, threaten you, and actually offer you physical violence. If that's what you're shopping for, you've found it. Otherwise, I recommend that Marygrove should be avoided.