Souper Salad Locations & Hours Near Houston, TX -
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By: Patricia P.
Eat Fit For Life
We became patrons of this establishment a couple years ago and were big fans of the staff at their original location off Memorial Drive. I purchased the 21 day challenge and completed it with some success - not many lbs lost but also none gained and with better energy levels than was my usual. It truly was a convenient and more healthy alternative for our quick paced lifestyles. I was part of their "elite" patron group - or something like that, which meant that I started on their 21 day challenge that included a nutritional consultation and a hefty purchase up front followed by continued purchases of their meals. I lost count of how much I spent purchasing their products and re-filling my elite account, but I always felt it money well spent. Time passed and a few life changes later I was not as frequent with my orders or visits.Fast forward several months and my husband and I decided to each purchase Groupons to get back on track. They had a great special and I bought two $75 ($150 total) Groupons for myself and my husband bought two $150 for him ($300 total). At that time, their business was called Eat Fit For Life - not sure what caused the name change though I have my suspicions). After some time passed we had not placed any orders and we went back to the store to talk to them about my account balance and the Groupons we'd purchased. Nearing their expiration, the staff was kind enough to suggest that we put those credits on their own Eat Fit Gift Cards. I wish to God I had saved those receipts. Because as of today (in spite of Texas Law) they have told us that our gift cards have ZERO value. Their grand total in my account that "was transferred over" after the name change was less than $15 (fifteen dollars).We went to their newest location off Kingsride since it is closer to our home and we could not be more sorry. It was such an awful confrontation by the owner, Sam, that I honestly would never want to put another piece of their food in my mouth. He screamed at my husband and I while his store manager stood there with a look of awe. Sam got in my face and said "where did you get these?" in such an accusatory tone, then said the people I described were never his employees. These were people that I had seen and talked to on numerous occasions, one of which was his wife (I want to say her name was Lena?) who was always polite and professional. I often saw her there helping out. But there was no reasoning with this man and I now have such a bitter taste that I would NEVER recommend anyone step foot in their stores, much less purchase their products. The manner in which we were treated today made us feel utterly sick to our stomachs. Customer service has absolutely no meaning to this man. He is belligerent and confrontational and just the worst kind of human being, let alone business owner.DO NOT patronize this establishment. But if you do, BEWARE and always take and save your receipt.
By: professor48
Souper Salad
My girlfriend went to start making her salad and asked the person restocking the salad bar about some dressing who in turn immediately got irate with her. The manager apologized and did return our money however.

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