05/28/2012Sewing And Vacuum Warehouse
When my sewing machine stopped working properly, I started searching for somewhere to get it repaired. I didn't want to take it just anywhere and I decided to try Sewing and Vacuum Warehouse because of all the positive reviews, even though it's quite far from where I live. I finally bit the bullet and went and dropped my sewing machine off for servicing today. As soon as I walked in the door, a sales person took the machine for me and walked me over to where a another employee, Vianey, set up my machine to figure out what was wrong with it. She was very nice and quickly diagnosed what was wrong with it. When the repair price she quoted to me was higher than what I said I'd hoped for, Vianey gave me how I could earn some store credit to defray the expose. So far I'm very satisfied with Sewing and Vacuum Warehouse, and I look forward to getting to pick up my repaired machine. If they do as good of a job as the other reviews suggest, I will be changing this review to 5 stars.
12/08/2012Sewing And Vacuum Warehouse
5 Star Service - I recently had my sewing machine break, so I brought it to Sewing & Vacuum Warehouse for repair. They took my machine in and charged a very reasonable $40 to look it over and tell me what was going on with it. I spoke with Ken, the man repairing my machine, and we discussed my options. The nice thing was that I could use the $40 towards the repair, or towards a different machine. Since repairing my machine would be almost as much as getting a new one, I opted for getting a new machine. Cynthia was the salesperson who helped with this. She took a lot of time figuring out exactly what I use my machine for, and pointed me in the right direction. She also patiently answered ALL of my questions and showed me each of the various machines I was interested in. I will shop here again, and am thrilled with the level of service that I have received! Great Job!
04/15/2013Sewing And Vacuum Warehouse
I LOVE this place. Originally purchased my machine at another store, which closed down a couple of years ago, so S&VW became my new sewing home. Wish I had discovered them sooner! Had my machine serviced there recently and was impressed at the quality of work and the speed in turnaround. My favorite thing about S&VW, though, is all the STUFF I can get for my machine! They have great thread that is shockingly less expensive than the stuff you get at Joann (and I think it's better quality, too). And when I knick my bobbin case, I can pick one up that day vs. waiting a week to have one come in the mail. That is gold to me. Bottom line -- friendly folks, great selection, quality service. And, oh, the selection of machines they have in the showroom to try out!!! I have a feeling I'll be trading up soon. ;)
07/19/2012Sewing And Vacuum Warehouse
I was looking for a new machine on the internet and at chain retail stores and was pleasantly surprised when I went to Sewing and Vacuum Warehouse. Vianey, the salesperson who helped me, immediately asked me what I was looking for in a machine and what my price range was. She was very knowledgable and patient as I tried out all of the features of various machines. She didn't try to up-sell me and even informed me that I could trade in my old machine for credit on a new one, and Ken gave me what I feel is a fair trade in value for my old machine. Also, they will match any price you find online, which is awesome. And you get a free lesson/demonstration with the purchase of any machine, so it's an added incentive to purchase here.