Reliable Auto Repair in Houston, Texas with Reviews - YP.com

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08/29/2009
By: ecommtech
Tommie Vaughn Ford
As a young business owner and ex-auto dealer, who has purchased over 55 cars in 18 years, with a average of 50000 driving miles a year, I have seen and heard almost everything. It was nice to get a call form David Bagby in regards to the Taurus SHO, I built online @ 2am in the morning. What's interesting is, I didn't expect to hear form anyone until Monday, but today is Saturday. I explained to him that I have very high expectations of after the sale services and the reason for this is do to the fact I own very high end car such as the Audi A8L and the a Lexus LS460 and these car dealer have raised the bar for every other car dealer when it come to service. Grant it the SHO isn't a 65,000.00 Audi A8L but it is a suggested retail of $43,000 when I finish the spec. further more I'm spending my money. Years back I bought a car from Tommy Vaughn Ford and I had no problem with them at all. I called about a coolant leak I had one Monday and schedule to bring the car in later that day, which I did. Tuesday I got a call and the service adviser gave me the information as to what the technician had found (grant it he had no idea I was a Automotive Tech also) and I had already checked to see what was leaking. However he told me the lower radiator hose was bad and they would replace both upper and lower hoses and the thermostat as well a flush the coolant system as preventative maintenance. Car a getting more expensive and the service,experience and environment should be invigorating as spending $60,000.00 on a F350 or $40,000.00 on a Taurus. In order to understand what price you might expect to pay for your next car, you must first understand how new car pricing really works. As you know, pricing is very important whether you lease or buy.Different customers can pay widely different prices for the same car, at the same dealer, on the same day — depending on each customer's knowledge of how car pricing works. New car dealers expect most customers to negotiate price. Unfortunately, negotiating is not easy. Buying a new car is more like haggling for a donkey in Marrakech than buying a refrigerator at Sears.Dealers are able to quickly spot customers who don't have the knowledge to negotiate well. Knowledge is key.Let's take a look at how dealer pricing works.Manufacturer's Suggested Retail PriceFirst, for new cars, automobile manufacturers decide the retail price that will be set on each model, each model variation ("trim"), and each option. Combined, these prices become the Manufacturer's Suggested Retail Price (MSRP). These prices can change from year to year for the same models, or can even change one or more times during a model year.The price shown on the vehicle's attached window sticker. There will also be additional charges for transport and preparation ("destination charge"), and distributor/dealer installed options. These charges are not technically part of the MSRP, but are part of what you pay.Notice that the "S" in MSRP is short for "suggested," meaning that a vehicle's sticker price in only a recommended price. A dealer is perfectly free to charge more or less if he chooses. For hot-selling new vehicles in high demand, selling prices can easily be higher than sticker price. For slow selling vehicles in good supply, selling prices will almost always be less than sticker price.Vehicle MSRP and invoice prices can be found at Edmunds.com.
05/11/2013
By: lilyw05
EXPRO AUTO COLLISION & REPAIR CENTER
About three weeks ago I was involved in a collision that left my car unable to be driven. I was in Houston for the weekend, but I live in Austin. Luckily my car was covered under the manufacturer's warranty which included free towing. Upon arrival the tow truck driver recommended Expro Auto Collision and stated that I would be able to get a rental immediately. Since I had other business in Houston that required a vehicle, I decided to go with the recommendation.Upon arrival I was introduced to Sal, one of the managers, who assured me that I could in fact drive off in a rental later that day. Sal was very helpful and understanding of the situation as I was a bit panicked and scatterbrained at the moment. My last car accident was over 6 years ago and it was a horrifying accident that resulted in three cars being totaled out. Consequently I was definitely shell-shocked. Sal was extremely helpful in walking me through the claim process with my insurance company and I did in fact drive off in a rental.I had to return t Austin because I am a graduate student there, and throughout the entire process, Sal kept me updated on the status of my car. I was able to pick it up yesterday and it looks brand new. I drive a manual Mustang that has unique over the top stripes that are a dealer exclusive. My car had been previously dinged in a hit and run incident in a parking lot so there was surface damage on my rear bumper. They were able to fix this as well as an extremely reasonable cost compared to the estimates I had received from other shops. The also maintained the integrity of my stripes which extend to the lower rear bumper. In addition Mustangs have custom cores for their tires and my car had distinctive rims as well. Everything was replaced to look completely new and my car is as gorgeous as it was when I bought it. Overall I couldn't be happier with the service I received. I appreciated how the shop handled everything with the insurance company. I was even picked up from the bus stop by someone from the shop which is definitely above and beyond regular service. Throughout the entire process Sal kept me updated and even dealt with spam calling from my mom. I would definitely recommend this shop to anyone. My car was freshly washed when I picked it up which is something NONE of the Ford Dealerships in the Houston area have done for me regardless of how long they've kept my car. Definitely the best experience I could have hoped for given the circumstances!
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11/11/2016
By: Audrey F.
Little Shop of Motors
I own a 2010 BMW That I bought new and have always taken my car to the BMW dealer. Well my warranty was up and I had to pay $2600 in October for a repair. At the time I had this done, I knew I would need my brakes repaired soon. Of course, the dealer had given me a quote on future repair work and for the brakes it was $1200!! Well November rolls around and I had to get my brakes done (first time to replace them so they lasted a long time). Well after spending $2600 just last month, I was dreading spending $1200!! Thought about taking my car to Eurocarcare but the reviews were not good! So I called a friend and asked her who did her repairs on her old BMW (she had recently bought a new BMW). She referred me to Edward Morales at Little Shop of Motors. I called Edward on Wednesday, November 9th and he quoted me 1/2 of what the dealership had quoted me!! Not only that, he said the repair would be 2-3 hrs and I could wait for my car. So, I made an appointment for Thursday. Well, I got off early and called Edward back to see if by chance I could bring it by this afternoon rather than the next day. He told me sure, he could do it and have me out in a few hours. Made my way there and arrived about 2:30. I was welcomed when I arrived and the waiting area and shop area was clean. I had a nice cup of Keurig coffee and cookies. I watched movies and the BEST part was the massage chair he has in the waiting area!! OMG!! I felt like I had a personal masseuse at my disposal!! Before I knew it, my car was ready!!!! I was on my way out the door @ 5:30. They did a full inspection (I needed wipers), topped off all fluids and washed my vehicle just like the dealership!! I am super grateful to my friend for referring me. Just wish I had asked her last month when I spent $2600!!! Nevertheless, Edward will be doing all future repairs on my vehicle!!
01/15/2015
By: Derek B.
Royal Collision
My brand new car is currently with Joe at Royal Collision. The entire right side needs repair and re-paint. Right from the start, dealing with Joe has been a pleasure. I explained to him the situation and what was wrong with the car and he said bring it in. First thing he did was take me into the shop to show me the work that he does. There were Ferrari’s, Lamborghini’s, you name it, back there! He showed me a few almost finished cars and told me what damage they fixed…You would have thought it came right off the dealer lot!Joe is extremely nice and professional. Insurance companies suck, and he knows that, so he deals with them for you. He found some damage to the quarter panel that the insurance estimator did not include in the original estimate. He called and told me he will submit a supplement so that he can get the job done right. I have not even seen my car yet, but I know it will be 100% right. If you have dealt with shops around the area, you know they may not always keep you in the loop. Joe will, like I said, he already called me to tell me he is submitting a supplement.Joe runs a fantastic shop and I am excited to get my car back good as new!!!Royal Collision may not be on your Insurance’s select service shop list, but that doesn’t matter. Insurance will try to tell you that you should take it to one of their shops because if you have any issues with the work done, they will help. HA! Yeah they will help after you spend weeks trying to get someone to agree with you. Well guess what, you won’t have a need to do any of that if you go to Royal Collision!Go to Royal Collision even if you live far away...It will be worth your while!I will be updating this review when I get my car back, but like I said earlier, I know it will be right and that’s all that matters!
08/08/2013
By: kehindeadeniran
Harris County Body Shop
I got involved in a fender bender. I was going to have my car fixed at the dealership where I brought my car, but i was referred to Harris County Body Shop for repairs from Geico. When I arrived, I met the manager Mr. Dan outside working. This is the manager of the shop working! I was greeted by Petra. She really helped me to the point that I knew exactly what I was getting done in a matter of minutes. She even went through a review of all items a person may need from their old car when they are getting a rental. She reminded me several times about my clicker that i needed to get into my home. I didn't forget it. Diane and Diana really were sweet women who knew what they were doing and they made me feel at home. Gilbert really took the cake! He was outside helping me with my car. He was on call to answer all of my questions and He made me feel like that I was his only body shop customer. Robert from Enterprise went and found me a Jeep instead of the small compact car. Erica was really helpful in handling my information. This whole shop needs to be commended on the professionalism, the attention to detail and most of all the crisis management. It's easy to render good customer service when all is well. My weather strip on my door needs to be readjusted. I called and talked to Petra yesterday and she said to bring my car in with the warranty and they will take care of it no problems. I feel like I've known these people all my life. I don't want to have another accident, but if anyone has an accident and they need body work I will definitely refer them to Harris County Body Shop.
02/13/2015
By: Jp O.
Allied Collision & Auto Repair Inc
My wife's Mercedes GL got rear-ended three weeks ago on the 610 and it got towed to this storage lot. I was considering to have it be fixed at the bodyshop near our house that is linked to the Mercedes dealer but discussed it with the insurance company's adjuster and the Allied Collision Center manager and felt that with their access to genuine Mercedes parts and training they could do a good job and faster with enough safeguards in place in case something went wrong (e.g. I hold on to the insurance check until the end). The Collision Center manager said he would fix it in 10 days and find some more damages than the insurance adjuster found originally. This is exactly what happened. They did a great job, found some more damages that they resolved directly with the insurance company and I got to pick my car up 10 days later looking as new. Upon inspection I did find a scratch in the back that they offered to take care of themselves as well. I appreciate the business model lends itsef to people being upset when they want to take their car elsewhere or when insurance companies deny liability and don't pay but my experience with Allied Collision was simply very professional and good. They did a good job and were honest throughout.
10/12/2016
By: Carol P.
Mobile Mechanic
The morning of Oct 5, 2016 I called Mobile Mechanic at 713-465-7300. I explained to the very polite Dispatcherthat 2 very tiny kittens were trapped under the hood of myhusband's car & we didn't want to injure them by starting the engine. I was reassured by the Dispatcher that one of theirmechanics had dealt with a similar kitten situation previouslyand the successful rescue had been featured on localHouston TV news. I was told a mechanic would be sent immediately and in less than 30 mins the Mechanic Donald Ray Lane arrived. He immediately assessed the situationto determine the best plan to remove/rescue the kittens without damaging them or the vehicle. This was definitely not an easy or quick-fix job! Ray worked tirelessly andpatiently for nearly 4 Hours to successfully rescue the veryelusive kittens. Ray did not give up and persevered in spiteof the repeated challenges presented by the frightenedkittens and the complex engine accessibility.Ray did an amazing job and he never lost his cool or displayed any frustration--he was a perfect gentlemanat all times! Ray is a real credit to his profession and represents customer service at its absolute best!!!THANK YOU RAY,
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03/03/2010
By: mwalker22
Icu Firestone Automotive Center
I would like to commend ICU Firestone Automotive on the quality work and excellent service I recieved here. I came in and had no idea what was wrong with my vehicle. It would not start. I had previously been to ICU for oil changes and other service and recieved professional service before. Mr. Bakir, the manager, walked me through every step of the diagnostic to find out exactly what was wrong with my car. As a young woman who knows nothing of car repair, I have fallen victim to unscrupulous repair shops. At ICU Firestone, I recieved professional, courteous service. They work fast and are very thorough in finding the problem. I had a crankshaft positioning sensor replaced and an engine mount replaced. They also found an electrical issue with my car and gave me the most economical price for the part that was needed. I was loaned a vehicle overnight and my car was ready the next day. I appreciate the high level of service that I recieved here. Oh I forgot to mention that the customer lounge is very comfortable with a great bathroom! I would recommend without reservation, patronizing ICU Firestone Automotive Center for the best car care!
01/28/2014
By: Alice M.
Mercedes-Benz of Houston North
Over time I have purchased several new vehicles. Recently I purchased my first Mercedes Benz. I work in a service oriented environment. I always strive to give excellent service. I also expect great service but am disappointed at times. I went to another local dealership to test drive different models. I can't say they acted like they were interested in me purchasing from them. The sales rep was constantly answering calls during the two test drives. He even said he might have to assist another client and I would have to wait. (I had a scheduled appt with him). My boyfriend advised me to go where he purchases all of his vehicles. I went out of my way in 1 hour traffic to Mercedes North. It was by far the BEST experience I've ever had. Totally worth it. My sales guy Jaja Anele and his partner Vernon Gatlin were fantastic. I have never seen such team work. They are true gentleman. They treated me like royalty. From the beginning to end and all the way around. I will make the drive and refer everyone I know that is in the market for a car to them. Donald Cyprian made the dreadful paperwork smooth and effortless. I give them 100+!!!!
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06/19/2015
By: Ervin K.
Sal's Westheimer Auto Service
I replaced the clutch on my car in another store and when I picked the car up the Check Engine light was on. They lied to me and told me the Check Engine Light came on before they did any work on the car, but they told me not to worry as they checked the O2 sensors and they were ok. They said that the light would magically go away after driving it for a while. The engine light not only didn't go away, but stalled on me 3 times, it was idling rough, felt like it was choking, so I took it back. After 2 days, they gave up on me and told me the computer is bad because it thought the O2 sensors were bad. Took the car and brought it to Sal's. 30 minutes after I dropped it off, he called me and said to me "Whoever replaced your clutch, did a lousy job. When they put the transmission in, they accidentally cut the O2 sensor wires and instead of replacing them, they tried to clap them back together". My circumstances were that I needed the car to be fixed as soon as possible as I was shipping it overseas the next day. One day later at 8 AM, I got a called saying "Your car is ready".Wish I had known Sal's before.
Tips & Advices
Depending on the part and its overall quality, a good amount of money can be saved by purchasing aftermarket parts versus OEM parts. But aftermarket parts that are low in price might also be lower in quality and could do more harm than good to your car, or they may need to be replaced more frequently than a more expensive counterpart. This could lead to saving some money in the short term, but spending more than anticipated in the long term.
The type of tires being purchased is the most significant determinant of their price. SUV tires are more costly than average car tires. And high-performance tires are more costly than economy grade tires. On average, standard tires for an average-sized vehicle are around $100 per tire. Standard tires for an SUV are around $150 and pick-up truck tires are about $200 on average. Some dealers offer discounts if purchasing more than one tire.
Car inspections typically take about an hour. However the wait time can be longer depending on how busy the shop is. Call ahead for an appointment to avoid long wait times.
Depending on the manufacturer, certain aftermarket parts can be just as reliable as Original Equipment Manufacturer (OEM) parts. But one item within a vehicle, like oil filters for instance, could have multiple manufacturers and there could be inconsistencies in quality among them.
Costs of replacing a windshield can vary greatly depending on a variety of factors:
  • Vehicle make and model
  • How much of the cost insurance will cover
  • Whether the windshield installers come to your location or you bring the vehicle to them
  • Standard service costs of the windshield installers
Generally, newer and higher-end vehicles cost more to have their windshields replaced because certain manufacturers use modified or proprietary glass types.

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