Wow! After reading all the other reviews I am shocked! Had I read them beforehand I may not have moved in to my current property. However, my experience has been completely different, and Estephanie made my application process as painless and smooth as possible. Don't get me wrong, there were a lot of hoops to jump through as their screening process for tenants is efficient. But they were just thorough. Amanda in the office literally walked me through the set up of my Tenant Portal by staying on the phone with me with step by step instructions. She & Estephanie were more than amicable and pleasant to do business with. Prior to move-in, there were a few things I wanted addressed, and I was given no flack as they took care of those repairs. I found them to be professional & have no complaints. As we have been here a couple weeks now, I have noticed a few other things that need addressing, and have gone the proper channels by following protocol with a service request. Though they have not been addressed yet to this date, they are not issues detrimental to safety or health and I am sure they are not considered top priority while making repair rounds. I am overall pleased and quite hopeful of our business relations in the future. As someone whom holds Ethics and Professionalism as staples for my practices, I currently see no holes in theirs. Like many situations, different factors apply & create a different experience. In my experience, it's best to uphold high standards for oneself, and usually the response is to get back the same in return.
When we were in the market for a property manager, our Realtor recommended two companies to get in touch with. We called both, but never received a return call. We did a quick interned search and sent out emails to 4 other companies in Houston and called the 4 with the nicest websites. We immediately received a call back from Texas Renters. the lady's name was Mrs. Rose. She provided us with all the info I needed and if I needed anything else, she was the person to contact again. Before we knew it, she had an account rep out to our homes and we were rocking and rolling. There was no time lost. Within 2 weeks we had our first tenant and the company guaranteed that if there were any problems, they would pay to find a new tenant How cool! Well, that was 1 year ago. So far we're pleased with the service. The staff is responsive and they know our business well. Sam and Carla (the owners) have taken personal responsibility to assist us as well. We have no complaints so far and I highly recommend them.
I have lived in Green Oak Park, a community that is serviced by VanMor properties, for 11 years. I have found the staff very courteous, helpful, and kind with handling request or concerns that I have had. I know that they are only the management company and decisions are made by the HOA board and other committees in the community. Vanmor properties only facilitates business that is delegated to them by the board of the community that they manage. Residence, by law, are sent four letters, including one certified, with a two week period between each one of those letters to correct or to respond to any violations or concerns. Vanmor also does not set HOA fees. The board does that as well as determine what those fees pay. If people get involved in their community then they will not be so misinformed.
Called texas renters so Workers would come to cut down the branches over growing on to the garage. And on to a shed in the back of the house. Â I rent because I don't want to deal with hassle of being a homeowner. They came, but they left the branches in a pile that the Trashmen wouldn't pick up. Arrgh! Left a polite but terse email for the property management branch, and they replied within minutes . Within 2days the branches were gone, gone, gone! Couldn't be happier! 5 stars from me, and I love being a renter through texas renters!
January 18, 2015Texas Renters has provided great property management services. For the services they provide and the costs they charge its a great deal. They rented our property, arranged everything, represent me during the process, and have all the documentation online in their portal. This has been a great relationship and allows my family to incorporate the rental property in our retirement portfolio. I really appreciate the owner, Sam Upchurch, personally being a part of the process and highly recommend Texas Renters.