06/30/2014Party With Cris Party Rentals
ABSOLUTE WORST CUSTOMER SERVICE, EVER!!!!!!! I scheduled to have them come at 12 to set up for my daughter's birthday party at 1, so it would be set up when all of the children arrived. I called at 12:15 and spoke with Irene who said she would call the delivery guy and call me back, 30 minutes later, still hadn't heard from her so I called her again and she said she can't get a hold of him and will call me when she does. I get a call from the delivery driver 10 minutes later, (mind you, the time is now 12:50 and party guests are arriving in 10 minutes) and he tells me he is 38 miles away. (breathe in, breathe out) I agreed. 2:06 is when he arrived, and he began setting up the moon bounce/waterslide and if being 2 hours late wasn't bad enough, it wasn't what I ordered! I ordered a double water slide with bounce house and they show up with a bounce house and a single slide. The delivery guy came to collect the rest of the money ( I paid $100 deposit via phone when I called to schedule). I told the delivery driver, you are 2 hours late and this wasn't what I ordered, I would like a discount, he told me he has no control over that and I would need to speak to Irene. I called Irene 6 or 7 times, rang twice and then straight to voicemail, she was REJECTING my calls! I finally had a friend use her phone to call and she answered, I explained to Irene that they are late and this wasn't what I ordered, and would like a discount, she tells me this "we don't even have a double water slide available, so you don't know what you ordered, and it doesn't matter if I'm 1 or 3 hours late, you have it all day" I told her that this was a party for CHILDREN and the party began at 1, they will not party all night long and the party is half way over, I want a discount, I am not paying the full amount! Her response? "If you don't pay, I will have them pack it up and take it away! and hung up the phone." She then kept rejecting my calls after that. So to not TOTALLY ruin my daughter's 4th birthday party, I paid the remaining balance and told them to leave. I have never been so mistreated by a company and forewarn anyone looking to use this company, DONT! It is an absolute joke, Irene is one of the rudest people I have ever encountered. This company will ruin your party.