Sim Family Clinic
4331 Brightwood Dr Ste 100, Houston, TX 77068
9:00 am - 5:00 pm
- Mon - Fri
9:00 am - 5:00 pm
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Upon registration patients are provided with two privacy policies, one written and the other electronic. Each policy is different with the electronic more open to interpretation in my opinion. I refused to give my consent with regard to their privacy practices and was refused medical attention as a result. The worst, and rudest, staff I have ever encountered in over 30 years.
I waited for about an hour and 15 minutes for my first appointment. I got a full physical with a pap smear. They required a 2nd visit to discuss results as well as another copay. I waited for another hour to quickly go over my blood tests. My pap smear results on the other hand were no where to be found. They sent me home saying they would call me by the end of the day. No call. I called 3 days in a row before anyone called me back to discuss results. Today, I received a letter in the mail saying that I was discharged from the practice and would not be able to make another appointment so I should find another Dr asap. I called to ask why and the receptionist verified I had no balances, change in PCP or insurance that would put him out of my network. This Dr has given me a horrible experience and has wasted a great deal of my time. I would not recommend him to anyone. ***Update*** I went to get a copy of my lab results that I had paid for and they refused to give them to me! They said I needed to find a new Dr and that they would send them to the new one but that they did not have to share them with me. I asked to speak with both the Dr and Office Manager and they had the receptionist tell me that they were not willing to come out and talk to me. All of this with NO explanation.
Dr. Chen is a very conscientious Family practice Dr..
He is a model as to what a Dr. should be.
He also has a great role model, his uncle Dr. Christopher Sim, who is a wonderful Dr.
They treat you with care and you can tell they love practicing medicine.
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