Onyx Limousine Svc
14907 El Grande Dr, Houston, TX 77083
- Mon - Fri
7:45 am - 7:45 pm
9:30 am - 7:45 pm
9:30 am - 7:00 pm
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My company has been using Onyx Limousine Service for over seven years now and we couldn't be happier! I work for a Fortune 500 company and we spoke with several limousine companies before making a decision and we chose Onyx because of their professional staff, dedication to their clients, on-time service, and what we have found most helpful is their willingness to go above and beyond to meet our needs. We use Onyx for all of our corporate transportation, from airport transfers to holiday parties. Many of our employees have rented limousine service from Onyx and have also spoken highly of their professional team, chauffeurs and the exterior/interior luxury look of their vehicles. I highly recommend Onyx Limousine Service to companies big and small, they deliver on their promises and make you feel like a friend not an account.
It was my fiances surprise birthday party. I called several companies to check the different prices and even though most of them were over my budget onyx was the only company that listened to my needs and worked with me to make his night a success. I rented a party bus that it actually arrived early, when my fiance saw the bus he was very pleased. Everything the bus had and the privacy it provided made it really hard for us to want to go to the club we had more fun in the bus . If you want a company that actually cares for your needs onyx is the way to go.
DO NOT USE ONYX LIMOUSINE SERVICE
Onyx limousine Service in Houston switched vehicles on us at the last minute after taking payment....and this is not the first review you will find of this company doing so.
I rented a Limousine bus for my wifes 40th birthday party. A few hours before we were supposed to be picked up Onyx called and said the bus had ""broken down"". This left us no time at all to find another Limo bus. By default we had to accept their offer of a stretch limo hummer. They tried to compensate by giving us and extra 30 minutes which we felt was not adequate compensation. We were cramped, the AC didnt work well at all and in the end everyone was sweating and complaining.
We tried to contact Onyx limousine to express our dissatisfaction of the entire experience. To add serious insult to injury, we have called THREE times and they have NEVER called us back. They took the payment out of my account 2 days before pick up and did not deliver the vehicle promised. There are other reviews online from dissatisfied clients saying they intentionally switch vehicles after payment has been recieved. BE WARNED.
DO NOT USE ONYX LIMOUSINE SERVICE.
This is the 2nd time I have used Onyx Limo service and I'm including my cousin's comment as well. My first experience was a simple pickup from the airport, my flight was 2 hours late and after finally arriving, the driver was right there - professional and courteous and the company understood and didn't even charge me for the overage! I was impressed by this and used them again about 3 months later for a night out in Houston. We got the new ""Mammoth"" that is HUGE! We had a fantastic night (outside of a problem inside one of the clubs) and my friends absolutely loved the limo.
My cousin had a wedding last week and told me about her experience with this company since I suggested them. She got 2 limos and an excursion. The deal was cheaper than 7 other companies she priced and the service was very professional. It was because of this... (3 out of 3 with great service) that I feel the need to tell as many people as I can. I don't even bother looking for another service and I urge you to try them. In the past I have experienced a few other companies, none of them can compare! (Arrow Limousine was the closest)
-- Paula Reyna
I was calling limousine companies to get price quotes for transportation at my wedding that will take place next year. One of the many companies I had contacted was Onyx Limousines. I spoke with a female who was very rude and told me that I have to call back next year and hung up. I then called another limosuine company which is apparently the same company as Onyx limosuine, but is under a different name and has a different phone number. The same female picked up and yelled at me stating ""Why don't you save all the limousine companies time and not call until next year? No one is going to give you price quotes now!"" and hung up on me. I was shocked because I don't know where this anger came from. I was just calling to get a price quote. I called back to speak with the manager and a gentleman picks up and I asked him for the name of the female employee I just spoke to. He said ""Why are you harassing us? I already called the police and reported you to them!"" and hung up on me again. I have no idea where this is coming from, but this is very, very, very poor customer service and I am highly offended by the way they spoke to me.
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