5700 Hillcroft St, Houston, TX 77036
9:00 am - 8:30 pm
- Mon - Sun
9:00 am - 8:30 pm
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we ordered a pastry for my daughter. Right after this we ordered a sandwich. It was 15 min, 20 min, 25 min we never got our sandwich. My daughter completed her pastry & we still din't get our sandwich. So i got up to pay for the pastry & I told her about the pastry that my daughetr had a& handed over the cash.The lady at the counter asked me did u already pay for the sandwich, I told her I never got one so far. By now it is 35 minutes since I ordered. She din't say anything but took the money for the pastry. While leaving I told her that I ordered my sandwich before 37 minutes and never got one &you guys never said anything about it. She first told me that she din't know who orderd for the sandwich. My question is if she din't know who ordered how come she asked me for the money when I went to pay for the pastry. Secondly she toldme that it takes 20 minutes to get a sandwich. I told her it has been 35 minutes since I ordered &she told me that they were busy. I saw 6-8 people but nobody ordered for sandwich. The other lady acknowledged that she knew us and that we were regular customers. Now I aasked her you know that we are regular customers and is this how you treat your regular customers?? She never answered. The biggest thing is they never felt sorry for it. I told them you never even said sorry and even after that they never said. I am not expecting their sorry but I am just highlighting how arrogant they are. I was aso patient and I argued/asked them about this only when all the customers had left the store. I din't want to make an arguement when other customers were there. My friends have told me the same thing but this time I experienced it myself. Also some of my friends told me that they are expensive & not worth it. They keep on increasing the prices every now & then & now I am wondering if it is really worth the money that we pay & time that we have to wait there plus the kind of treatment that we get.
I AM FRUSTRATED AND NEVER GOING THERE AGAIN!!!!
Family run, nice price and selection
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