I recently purchased a used car from John Eagle Acura, Houston TX and my sales rep was TJ Morin. I rate the dealership & especially Mr. Morin 6 out of 5 STARS, yes I know, but my experience really was that exceptional. Over my lifetime I have purchased at least 25 vehicles, new & used, for myself and family, but not only was this my first over the internet (I live in Pensacola Florida which is over 500 miles from Houston Texas), but also the first time that a full week later, I am 100% completely satisfied with the car, deal, dealership and especially the salesperson, no second thoughts at all – “WOW”.The first thing I asked when I called the dealership, about the car I had found on AutoTrader.com, and was transferred to Mr. Morin was; “The car looks good, but what are you not showing by the camera angles? Mr. Morin informed me that the car I was interested in was listed very recently and he had not yet had an opportunity to test drive the car & he would give me a call back. Within 60 minutes, Mr. Morin called me back and said that he had just driven the car himself and informed me of his impressions, both positive and negative (99% of which were clearly visible in the photos) and offered, I did not need to ask, to remedy all but one small item. This one item which was not highlighted in the online photos but was disclosed to me by Mr. Morin was that the “SRS” light was on and only a Mercedes-Benz shop could accurately determine the exact reason, which my local Mercedes shop confirmed. Just in case you are interested, the “BabySmart Airbag Deactivation System” which automatically deactivates the passenger side front air bag when a “BabySmart” Child Seat is installed is malfunctioning. Since I am in my sixties, I do not find this to be a major problem!I communicated with Mr. Morin multiple times viva email & phone and always received a prompt response and completely accurate information (Mr. Morin always answered his cell phone and if I called the dealership for him I was transferred to his cell phone). I received a call from Mr. Morin almost exactly half way home just to make sure I had not experienced any problems and once home, found an email from him asking that I please reply so he would know that I was home safe!My only regret is that due to the 500 miles, separating Pensacola, FL from Houston, TX, I cannot personally send many of my friends to TJ Morin and John Eagle Acura, but if you are considering purchasing a vehicle online and find one on their website, I believe you will find them as honest & above-board as I have. I can honestly say this has been my best vehicle purchasing experience ever!
EXPRO AUTO COLLISION & REPAIR CENTER
About three weeks ago I was involved in a collision that left my car unable to be driven. I was in Houston for the weekend, but I live in Austin. Luckily my car was covered under the manufacturer's warranty which included free towing. Upon arrival the tow truck driver recommended Expro Auto Collision and stated that I would be able to get a rental immediately. Since I had other business in Houston that required a vehicle, I decided to go with the recommendation.Upon arrival I was introduced to Sal, one of the managers, who assured me that I could in fact drive off in a rental later that day. Sal was very helpful and understanding of the situation as I was a bit panicked and scatterbrained at the moment. My last car accident was over 6 years ago and it was a horrifying accident that resulted in three cars being totaled out. Consequently I was definitely shell-shocked. Sal was extremely helpful in walking me through the claim process with my insurance company and I did in fact drive off in a rental.I had to return t Austin because I am a graduate student there, and throughout the entire process, Sal kept me updated on the status of my car. I was able to pick it up yesterday and it looks brand new. I drive a manual Mustang that has unique over the top stripes that are a dealer exclusive. My car had been previously dinged in a hit and run incident in a parking lot so there was surface damage on my rear bumper. They were able to fix this as well as an extremely reasonable cost compared to the estimates I had received from other shops. The also maintained the integrity of my stripes which extend to the lower rear bumper. In addition Mustangs have custom cores for their tires and my car had distinctive rims as well. Everything was replaced to look completely new and my car is as gorgeous as it was when I bought it. Overall I couldn't be happier with the service I received. I appreciated how the shop handled everything with the insurance company. I was even picked up from the bus stop by someone from the shop which is definitely above and beyond regular service. Throughout the entire process Sal kept me updated and even dealt with spam calling from my mom. I would definitely recommend this shop to anyone. My car was freshly washed when I picked it up which is something NONE of the Ford Dealerships in the Houston area have done for me regardless of how long they've kept my car. Definitely the best experience I could have hoped for given the circumstances!
Dung Le made my car buying experience absolutely fantastic. From the transparency that he provided at the beginning of my search process to the way he comfortably juggled no less than five customers on the night that I arrived to complete my purchase, Dung exceeded my expectations in every aspect.To provide context, I had been warned via phone and email by other dealerships of the shenanigans that I would encounter when making a purchase from Russell & Smith. For example, the following are direct copies of statements that I received via email:Gillman Honda of West Sam Houston Pkwy S: "I just spoke with my General Manager. We want to earn your business sir but we do not know how Russel & Smith are getting to that price since there is no more Honda Flex cash left in Houston at any of the dealers. I hope they are not trying to play games with you to lure you in."Honda of Clear Lake: "I understand that you are trying to get the best price out there. Unfortunately some dealerships send out quotes that don't include all of the costs associated with the vehicle. The price I sent is actual dealer net on the vehicle. I have a lot of customers that end up going to the other dealerships only to see the price go up when they get there. If you end up going to Russel and Smith and the price goes up, I would really appreciate you coming and dealing with me."What is really funny is that while I did tell other dealerships the price that I had been offered from Russell & Smith, I never mentioned the actual dealership making the offer. The other dealerships apparently knew of Russell Smith's "devious tactics". Needless to say, my guard was up when I arrived to Russell & Smith, and I was ready to walk out if I encountered any questionable behavior.Fortunately, I had a great experience. I kept waiting for Dung to apply pressure or attempt to change the terms that we had previously discussed. Yet, he was very straight-forward and professional, and if anything, I probably seemed a bit paranoid as I waited for him to mislead me. Sorry, Dung :-).In short, Dung Le made my purchase process incredibly smooth, and I can only hope that I will be able to deal with him again the next time I need to make a purchase. Thank you, Russell & Smith Honda.
I own a 2010 BMW That I bought new and have always taken my car to the BMW dealer. Well my warranty was up and I had to pay $2600 in October for a repair. At the time I had this done, I knew I would need my brakes repaired soon. Of course, the dealer had given me a quote on future repair work and for the brakes it was $1200!! Well November rolls around and I had to get my brakes done (first time to replace them so they lasted a long time). Well after spending $2600 just last month, I was dreading spending $1200!! Thought about taking my car to Eurocarcare but the reviews were not good! So I called a friend and asked her who did her repairs on her old BMW (she had recently bought a new BMW). She referred me to Edward Morales at Little Shop of Motors. I called Edward on Wednesday, November 9th and he quoted me 1/2 of what the dealership had quoted me!! Not only that, he said the repair would be 2-3 hrs and I could wait for my car. So, I made an appointment for Thursday. Well, I got off early and called Edward back to see if by chance I could bring it by this afternoon rather than the next day. He told me sure, he could do it and have me out in a few hours. Made my way there and arrived about 2:30. I was welcomed when I arrived and the waiting area and shop area was clean. I had a nice cup of Keurig coffee and cookies. I watched movies and the BEST part was the massage chair he has in the waiting area!! OMG!! I felt like I had a personal masseuse at my disposal!! Before I knew it, my car was ready!!!! I was on my way out the door @ 5:30. They did a full inspection (I needed wipers), topped off all fluids and washed my vehicle just like the dealership!! I am super grateful to my friend for referring me. Just wish I had asked her last month when I spent $2600!!! Nevertheless, Edward will be doing all future repairs on my vehicle!!
My brand new car is currently with Joe at Royal Collision. The entire right side needs repair and re-paint. Right from the start, dealing with Joe has been a pleasure. I explained to him the situation and what was wrong with the car and he said bring it in. First thing he did was take me into the shop to show me the work that he does. There were Ferrari’s, Lamborghini’s, you name it, back there! He showed me a few almost finished cars and told me what damage they fixed…You would have thought it came right off the dealer lot!Joe is extremely nice and professional. Insurance companies suck, and he knows that, so he deals with them for you. He found some damage to the quarter panel that the insurance estimator did not include in the original estimate. He called and told me he will submit a supplement so that he can get the job done right. I have not even seen my car yet, but I know it will be 100% right. If you have dealt with shops around the area, you know they may not always keep you in the loop. Joe will, like I said, he already called me to tell me he is submitting a supplement.Joe runs a fantastic shop and I am excited to get my car back good as new!!!Royal Collision may not be on your Insurance’s select service shop list, but that doesn’t matter. Insurance will try to tell you that you should take it to one of their shops because if you have any issues with the work done, they will help. HA! Yeah they will help after you spend weeks trying to get someone to agree with you. Well guess what, you won’t have a need to do any of that if you go to Royal Collision!Go to Royal Collision even if you live far away...It will be worth your while!I will be updating this review when I get my car back, but like I said earlier, I know it will be right and that’s all that matters!
After a long week or month of car shopping and a lot of jerk-off car salesmen, I was very pleased to walk into Audi West Houston and get nicely greeted. I was actually surprised by a great salesman, Mike Nelson; he certainly made my day! I'm a very "service oriented" type of consumer; I've worked in hospitality and know what it takes... it goes a long way. So typically don't buy a car from someone unless I like them and their vibe, so Mike really did a great job... thumbs up for Mike! Too bad for the other dealerships I went to - I went up and down the katy freeway, and was ready to buy a car... didn't even plan on getting an Audi, was just wanting to get something nice, but also wanted a good experience and some decent service. The other car salesmen at Toyota (right next door) Nissan, and Honda were all kind rude and sorry, but the least you can do if I'm buying a car is pretend to be nice! Yeah, so when Mike came over and helped me at Audi, I was already warming up and feeling better.Long story short, I walked in anxious and apprehensive, and left a very satisfied owner of a gorgeous vehicle.Complaints: the finance guy... after Mike went over everything with me and handed me off to this guy, he told me something else and blamed it on Mike, which for whatever reason really put a bad taste in my mouth. I don't really like surprises like that, especially when we're talking thousands of dollars. He bugged me to the point of taking away a star... hahaha.Since then I've loved all the Service guys, especially John. They are always great and have been most helpful.
Let me start by first saying, that buying the 2010 yaris id been looking for with super low miles was outstanding, my credit passed and the contract signed and the keys delivered in hand bout 3 days later. Awesome right, well here's where don mcgill ruined everything, its been a nightmare ever since, seeing as i had just bought a car, my family and i went on vacation, it happened to be i got my dream job in Florida, well the financing fell threw, the only reason i found out is that i called to see what was happening with our payment book, it took the "finance specialist" almost 2 weeks to return our calls and emails, totally disregarding the experation date on the paper plates they gave us, even after sending him a picture email of the expired plates, so we couldn't even drive the car, and now hes demanding we return the car!! how?!?! how can i do this with no plates am i supposed to drive a car threw 4 states, and they told me its my fault for taking the car to florida,( i thought i had bought a car, not rented one, where i take MY car is my own business) and that i should incur the 700 dollar cost to drive the car back, taking 3 days off of work to return the car. now my family of 5 is stuck in florida with no car and these guys dont even care that they botched the financing from the get go, and the sales manager just kept saying, your gonna have to return the car, dont do business with these guys, super sketchy, carless in florida