01/10/2016Hy-Tech Towing & Recovery
I don't know if your company provides good towing service or not, however, I was at Hempstead Highway and Hollister Sat night, 1-9-16 close to 8PM and 3 wreckers came flying by me passing me in a fast and very unsafe manner. 1 of them was your wrecker, 1 was Car Zone Towing, and 1 was SBK towing. I only could get over to the right about 2-3 feet as there was no shoulder. All 3 passed me and one swerved into the oncoming traffic lane. I followed them to their scene to find out if they were trying to assist in an serious extrication or something but when we arrived, it was a minor traffic accident. I am a Paramedic in the Fire Department and was off duty. I wanted to get out and complain to the HPD officer on scene (Blalock and Clay Rd) but I refrained. It really made me mad the way they made me swerve to the right to get out of their way. They are going to cause a wreck someday if that is how they respond to all of their calls and you are going to have a big liability. I have a dash cam and my video caught the incident. I just thought you should know so you can tell them that they do not have the right to drive that way.Regards,Gordon B.
The ETA on my tow was about an hour and ten minutes. In reality, it took about an hour and forty five minutes. The tow truck driver was a really nice guy, but the dispatcher really had no customer service skills at all. I called to check on my tow after the ETA had passed and the dispatcher acted annoyed, like he could've cared less. I checked back 25 minutes later and no one answered after repeated attempts. Normally, I would've simply called another towing company, but I was pressed for time to get the car to my mechanic. Once the tow truck arrived, the tow was efficient, however getting a driver to my location seemed like pulling teeth and took quite a bit of goading. They ultimately got the job done, but I'd only use them as a last resort. I mean, I'm pretty reasonable, but I honestly can't recommend them. They take far too long to arrive and their customer service is about as helpful as a hole in a boat.
With Cy-Creek towing , the well-being of my family was more important than profitability. i was in the position were the "vultures" attack. no money , car broke down in middle of street, pouring rain with 2 kids. It truly bothered the company that we were stuck. Instead of filling there pockets, they took a loss, just to make sure my kids were safe. This company completely changed the way i view the towing industry.