1.D & E Plumbing
6742 Mayard Rd
2.D & E Plumbing
7710 Cherry Park Dr
3.D.E. Bauer Construction
16815 Royal Crest Dr Ste 200
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Just got off the phone with a John Moore representative. I called to check the status of my scheduled service quote for light installation, as no one had shown up or called. I took off work early to accommodate their window of time. The representative could not find my appointment at first and then he found that it was cancelled for no apparent reason. All that I was offered was an apology and an opportunity to reschedule the appointment. Horrible service...look elsewhere for quality customer service. I can only imagine what the technicians must be like if this is the way this business operates.
Very informative and professional. I highly recommend this company. The technicians were on-time and worked quickly and efficiently.
They came out quickly and fixed the issue with ease. Thank you guys for getting us back up and going!!
This past experience with John Moore was better than the last last year. the field tech Aaron was a straight shooter & honest and helped swap out our old 20 yr old furnace/AC motor for the best logical economic long term decision, which was a whole new unit. No sense in dumping buckets of cash into a 20 year old system. There was the issue of availability & compatibility of parts for that older unit also like with the circuit board. For a relatively little more you could have a new more efficient furnace/AC motor unit. John Moore isn't the cheapest, but they’re reliable, have value, and have great customer support & service when things go wrong and will take care of you unlike some of the other guys when things go wrong. You’re buying peace of mind I think also.
I will be referring Alltex to my families based on my experience with them. Matt was really helpful.
Delvin was very courteous and professional. He informed me of pricing and the resolution of the problem prior to beginning work.
I was impressed as to being kept in the loop when the tech was running late. For being a Sunday, I was so pleased that that we always knew what was going on and once the tech arrived, he had our problem diagnosed and fixed in no time.
RUN! RUN! RUN! This is not a legitimate company. They have defrauded us, our home warranty company, cost us thousands, and there are several others in the same situation. It's not worth the risk.
The service was excellent Brad was awesome. He noticed we had carpet flooring and stopped excused himself and put on foot protection. Explained all other options very supportive. In time of stress he made the experience comforting. Rotor Rooter is the only place I will ever call and also refer too for others. The digital coupon $40 off on the services was granted no issues. The lines were cleaned in matter of seconds, I didn't mind the $285 total service price one bit. Rotor Rooter showed up when 15 others didn't answer or wanted $500 for it being Sunday. Big thanks to Rotor Rooter and Brad our awesome tech.
We recently moved into a home and were in the process of removing the old carpet when we found a water stain underneath the carpet padding next to a wall behind the bathroom shower. I looked in the access panel and could see some water. This was at about 7:30 in the evening. I called Roto-Rooter and they had someone out by 10:00pm. I wanted to get the problem fixed before the new carpet went in the next day. The plumber's name was Chase and he was very professional and fixed the problem in about 2 hours. The cost was much, much lower than I expected. He also found a leak at my water heater while he was working and fixed it for free! I will definitely be using Roto-Rooter if I have plumbing issues in the future.
- Are you licensed and registered?
- Are you insured and bonded?
- How many years have you been in business?
- What, if any, professional associations do you belong to?
- May I have a list of references?
- Do you offer a written warranty for your work?
- Will I need a permit for this work?
- Were you pleased with the work done?
- Was the project completed on time?
- Did the plumber give you a written warranty and guarantee his or her work?
- Were there any unexpected costs that arose?
- Would you hire this plumber again? If not, why?