We have used AirCon for previous A/C work and they have always been fast, courteous and do great work. When our evaporator needed replacement, they went the extra mile and installed a switch in our overflow pan to prevent it from overflowing onto the ceiling. i didn't even realize it until the next time I went in the attic.This time AirCon came to the rescue when our furnace went out. The blower motor was making a lot of noise and I called AirCon. The technician came out and found that the vibrations had caused a gas leak in our attic! He quickly stopped the leak and diagnosed the problem. He then explained my options and gave me a written estimate for fixing the problem. I could either replacing the blower or replacing the entire furnace (both included fixing the gas leak). The furnace was 19 years old and was at the end of its life. I spoke to the tech about my options and he didn't pressure me, but recommended replacing the whole unit. I typically don't do the morst expensive option, but in this case, I decided to go ahead and do the whole furnace, since it was so old and the entire new unit would have a warranty.A few hours after he left the blower stopped running and we now had no A/C! I called back and they brought out a portable unit to keep us cool until they could replace the furnace. They did a great job and I am amazed at how quiet the new Rudd unit is! AirCon even had to do more work than anticipated due to my attic configuration, but honored the original estimate. They were very professional and a real life saver! Thanks AirCon!
My central AC was causing me lots of problems. Evey time it would get over 95 degrees it would shut down. It would come back on one to three sweltering hours later. I had called numerous AC people to my home in the past couple of years re this problem and heard many excuses and do this or that prevention suggestions, but no real fix.I called Air Con out on a Sunday night, and Ricky came. He checked everything and accessed the problem. Told me it was the compressor causing the issues, and that it should be replaced.(I had also read that this could be the problem online so it sounded right) We discussed approximate costs to replace the unit or just the compressor, I located the paperwork on the AC and he said he would check to see if it was still under warranty/ (the company who installed the system originally is no longer in business and we weren't sure if what was written in the blank spaces of the contract were i in effect) Fast forward to Tuesday Morning. Ricky had contacted the manufacturer, and it was indeed under warranty. I said order it. He did, and they (Clayton and Tony) installed it exactly 8 days later.I also want to say that Brandi called to make sure I was happy with the service call by Ricky. She also called back to schedule the install. Melissa called to make sure the install went as planned and to ask if I was happy with the service. I appreciate the detailed attention to my problem, and also the prompt professional caring service.
04/24/2016Airpro Air Conditioning & Heating
Shaun from AirPro Houston did our yearly inspection and recommended that their Comfort Specialist, Ramon sit down with us to discuss options for reducing humidity. We had an appointment set up immediately, and Ramon was very flexible with scheduling so that our visit would be at a convenient time. Ramon spent a lot of time inspecting our current equipment to find where we could improve, and listened to all of our concerns. Together we came up with a plan that included adding a dehumidification system. They were all very professional and efficient and took extra time to make sure no messes were made and that everything was done properly. Shaun came back to help with the install, and spent time to make sure I understood how our new thermostat worked since it was a smart thermostat with a touch screen that could be controlled online.Overall I am very satisfied with the service and products we received. I highly recommend them, and adding a dehumidification system to your home.
12/31/2013Absolute Comfort Air Conditioning And Heating Inc.
I was having an issue with my heat on a very cold day. I have a home warranty with American Home Shield and they contract with Absolute Comfort. This was my first call on them, so I was curious how it would go. After placing a call with American Home Shield, I was told to expect a return call from Absolute Comfort to arrange a time. I received a call from Absolute about 2 hours later. They asked if I was available between 2 and 5 pm. I was working from home, so I agreed. Five o'clock came and went so I placed a call to them. Their technician was running behind, so it would be closer to 6 pm. The tech, Erik, did arrive at 6 pm and quickly assessed the problem. He replaced a capacitor in the blower and had it fully operational in 20 minutes. He was top notch. All in all a good experience.If not for the delay in arrival, this would be a five star rating.
We have used AirCon two times to service our aging air conditioner system in the last 3 years, and both times they have responded quickly. Each person we have worked with, including the office staff, has been extremely friendly and willing to do what it takes to get everything working again. The first service call was for a fan motor in the outdoor part of the A/C. When the part came in, the tech's were all on calls, so the owner actually came out and replaced it. I have personally recommended AirCon to my neighbors and will continue to use them in the future. They have treated us as if we are family.