AAMCO Transmissions & Total Car Care
THE DEALER IS NOT GOD ------ THEY LIED TO MESo I have a 2010 Chevy Malibu with 156,000 miles on it, I bought this car 2 months ago from a private seller (previously it was a company car used for commuting; all highway miles) the other day I was driving and noticed it started shifting harder into the other gears, so of course I initially took it to Haik Chevrolet to have it checked out, (on the way there it wouldn't even shift out of first gear) so I dropped it off and they said they would look at it and get back to meTHREE weekdays later I CALLED to see what they had found out, well...ALL they did was plug their diagnostic computer in it to see what codes would pop up to tell them what was wrong with it and (ended up charging me $50.00 for this) They said a transmission code popped up and that "it's not what I probably want to hear" but my car would require a new transmission and quoted me $3,800.00 for a new one.... soI had my boyfriend go to Chevy with HIS diagnostic computer to plug it in and see which codes we would get, of course we got a transmission code and also a speed sensor code (in which Chevy didn't tell us about) I wrote them down myself.When I talked with the front desk at Chevy they said they parked the car in the back and was ABOUT to call me and ask if I would like to have one of their transmission specialist drop the transmission pan and drain the transmission fluid to see if there were metal shavings in it; indicating a failed transmission...which would be an additional charge, I told them no thank you, not right away and went home to begin searching for legit transmission shops around townI called lot of transmission shops in Houston and only felt good about one AAMCO TRANSMISSIONS and saw all the great reviews and also saw that they offered the best warranty around town and even offered a $100.00 dollars off coupon on transmission repair (just in case I needed one) which I thought was a great incentive.I spoke with Art, who was very professional and informative right off the bat, he gave me more details about my car over the phone within 5 minutes than Chevy did within three days. So I immediately had my car towed from Haik Chevrolet over to AAMCO TransmissionsWhen I got there I showed Art which codes my boyfriend and I had received on his computer...and explained to Art exactly how my car was running. Art told me quickly that it sounded like it might the speed sensor rather than the transmission but would let me know for sure once he was able to look under the hood. When I received a call back from Art regarding the diagnosis he told me that the speed sensor had become UNPLUGGED. Also, that it needed an oil change and a transmission flush which Art and staff had offered in which I had happily done for my car.I was amazed to think that my car was sitting at Chevy for three days and they didn't even look under the hood, and had already quoted me a cost for a brand new transmission. Art had told me that the speed sensor wasn't something hard to find if they had just looked behind the motorI am so very tankful that I called around and fount Art at AAMCO Transmissions and that I was well taken care of. I am also very thankful for the great and honest service that I received and have already recommended AAMCO Transmissions to multiple friends, family and coworkers.There is no doubt in my mind that you will also be well taken care of if you chose to take your car over to Art. It's definitely my #1 place now that I will take my car to if it acts up again. Thank you AAMCO Transmissions for helping me and my car and treating me with real honesty and respect.You truly are a very professional company...and I will continue referring you to others.
EXPRO AUTO COLLISION & REPAIR CENTER
About three weeks ago I was involved in a collision that left my car unable to be driven. I was in Houston for the weekend, but I live in Austin. Luckily my car was covered under the manufacturer's warranty which included free towing. Upon arrival the tow truck driver recommended Expro Auto Collision and stated that I would be able to get a rental immediately. Since I had other business in Houston that required a vehicle, I decided to go with the recommendation.Upon arrival I was introduced to Sal, one of the managers, who assured me that I could in fact drive off in a rental later that day. Sal was very helpful and understanding of the situation as I was a bit panicked and scatterbrained at the moment. My last car accident was over 6 years ago and it was a horrifying accident that resulted in three cars being totaled out. Consequently I was definitely shell-shocked. Sal was extremely helpful in walking me through the claim process with my insurance company and I did in fact drive off in a rental.I had to return t Austin because I am a graduate student there, and throughout the entire process, Sal kept me updated on the status of my car. I was able to pick it up yesterday and it looks brand new. I drive a manual Mustang that has unique over the top stripes that are a dealer exclusive. My car had been previously dinged in a hit and run incident in a parking lot so there was surface damage on my rear bumper. They were able to fix this as well as an extremely reasonable cost compared to the estimates I had received from other shops. The also maintained the integrity of my stripes which extend to the lower rear bumper. In addition Mustangs have custom cores for their tires and my car had distinctive rims as well. Everything was replaced to look completely new and my car is as gorgeous as it was when I bought it. Overall I couldn't be happier with the service I received. I appreciated how the shop handled everything with the insurance company. I was even picked up from the bus stop by someone from the shop which is definitely above and beyond regular service. Throughout the entire process Sal kept me updated and even dealt with spam calling from my mom. I would definitely recommend this shop to anyone. My car was freshly washed when I picked it up which is something NONE of the Ford Dealerships in the Houston area have done for me regardless of how long they've kept my car. Definitely the best experience I could have hoped for given the circumstances!
I own a 2010 BMW That I bought new and have always taken my car to the BMW dealer. Well my warranty was up and I had to pay $2600 in October for a repair. At the time I had this done, I knew I would need my brakes repaired soon. Of course, the dealer had given me a quote on future repair work and for the brakes it was $1200!! Well November rolls around and I had to get my brakes done (first time to replace them so they lasted a long time). Well after spending $2600 just last month, I was dreading spending $1200!! Thought about taking my car to Eurocarcare but the reviews were not good! So I called a friend and asked her who did her repairs on her old BMW (she had recently bought a new BMW). She referred me to Edward Morales at Little Shop of Motors. I called Edward on Wednesday, November 9th and he quoted me 1/2 of what the dealership had quoted me!! Not only that, he said the repair would be 2-3 hrs and I could wait for my car. So, I made an appointment for Thursday. Well, I got off early and called Edward back to see if by chance I could bring it by this afternoon rather than the next day. He told me sure, he could do it and have me out in a few hours. Made my way there and arrived about 2:30. I was welcomed when I arrived and the waiting area and shop area was clean. I had a nice cup of Keurig coffee and cookies. I watched movies and the BEST part was the massage chair he has in the waiting area!! OMG!! I felt like I had a personal masseuse at my disposal!! Before I knew it, my car was ready!!!! I was on my way out the door @ 5:30. They did a full inspection (I needed wipers), topped off all fluids and washed my vehicle just like the dealership!! I am super grateful to my friend for referring me. Just wish I had asked her last month when I spent $2600!!! Nevertheless, Edward will be doing all future repairs on my vehicle!!
My brand new car is currently with Joe at Royal Collision. The entire right side needs repair and re-paint. Right from the start, dealing with Joe has been a pleasure. I explained to him the situation and what was wrong with the car and he said bring it in. First thing he did was take me into the shop to show me the work that he does. There were Ferrari’s, Lamborghini’s, you name it, back there! He showed me a few almost finished cars and told me what damage they fixed…You would have thought it came right off the dealer lot!Joe is extremely nice and professional. Insurance companies suck, and he knows that, so he deals with them for you. He found some damage to the quarter panel that the insurance estimator did not include in the original estimate. He called and told me he will submit a supplement so that he can get the job done right. I have not even seen my car yet, but I know it will be 100% right. If you have dealt with shops around the area, you know they may not always keep you in the loop. Joe will, like I said, he already called me to tell me he is submitting a supplement.Joe runs a fantastic shop and I am excited to get my car back good as new!!!Royal Collision may not be on your Insurance’s select service shop list, but that doesn’t matter. Insurance will try to tell you that you should take it to one of their shops because if you have any issues with the work done, they will help. HA! Yeah they will help after you spend weeks trying to get someone to agree with you. Well guess what, you won’t have a need to do any of that if you go to Royal Collision!Go to Royal Collision even if you live far away...It will be worth your while!I will be updating this review when I get my car back, but like I said earlier, I know it will be right and that’s all that matters!
Ripley's Muffler & Brakes
I'm not much for writing reviews, but felt like after all of these years it was time. I've been going to Ripley's for well over thirty years. I've always been pleased with the service and feel as if the people that work there are like family. I notice some negative reviews and that's unfortunate, but I guess that's going to happen no matter what business you're in. Ripley's is a family owned business that's always treated me and my family and friends farly. If there ever is an issue, you can talk directly to the owner and they will explain things and make them right. I know when I go there that they will be honest with me, treat me like family and an old friend, and fix whatever needs fixed without charging for a lot of other things like a lot of other shops I've been to. I can't tell you the number of times I've seen them help people with minor issues and merely send them on there way without a charge and tell them to come back when something needs fixed. A small business does not stay active for forty years in this day and age without being honest, and treating people fairly at a resonable price. It warms my heart to still see a small family owned business operating in Houston, that stands behind it's work, treats you like one of there own, and is always there&willing to help if ever there is a problem. I've dealt with many repair shops over the years, and this is by far the best, with a staff that's been there for many, many years. It's nice to know there are still businesses that put the customer first, treat you like family, and really care for you and your problems. God bless Ripley's and their staff.
Icu Firestone Automotive Center
I would like to commend ICU Firestone Automotive on the quality work and excellent service I recieved here. I came in and had no idea what was wrong with my vehicle. It would not start. I had previously been to ICU for oil changes and other service and recieved professional service before. Mr. Bakir, the manager, walked me through every step of the diagnostic to find out exactly what was wrong with my car. As a young woman who knows nothing of car repair, I have fallen victim to unscrupulous repair shops. At ICU Firestone, I recieved professional, courteous service. They work fast and are very thorough in finding the problem. I had a crankshaft positioning sensor replaced and an engine mount replaced. They also found an electrical issue with my car and gave me the most economical price for the part that was needed. I was loaned a vehicle overnight and my car was ready the next day. I appreciate the high level of service that I recieved here. Oh I forgot to mention that the customer lounge is very comfortable with a great bathroom! I would recommend without reservation, patronizing ICU Firestone Automotive Center for the best car care!