My sister passed away September 7th of this year at Bridgecrest and to be honest, I have some serious reservations about her passing as hospice thought she had several months but two days after I signed the hospice paperwork, she suddenly died and NO ONE CALLED ME until she had passed. Someone at this facility stole her wedding rings off her body in the short time before she was transferred to the funeral home and they have done NOTHING TO LOCATE THEM. Since that time, I have had a difficult time getting the nursing home to return the money I put in trust for my sister. When I finally did receive a check a month after I requested it, the check bounced. My bank submitted the check twice and it bounced both times and I was also charged fees by my bank because they wrote me a bad check.I have called and left messages, they will not return my phone calls. Finally, I called and got a nurse on the phone who went and tracked down a "Jacqueline" to talk to me who is responsible for returning the funds and she lied and said she didn't put the money in there until Thursday, Dec 4th, the same day the check bounced the second time. Why would you write a check dated October 30, 2014 and not put the money in the account until December 4??? iT WAS MY MONEY THAT I GAVE THEM, IT SHOULD HAVE ALWAYS BEEN AVAILABLE. Then I spoke with Nicole Scott who is the administrator and she assured me that she would get "corporate" to send me a check. This conversation occurred on 12/8. I gave her a week and no check. This is not money for services I rendered, this is money I gave them to hold in trust. This money should never have been touched by anyone!!!!I've done some research into Karissa Health Care and I have found multiple people listed as "President", an Amanda Stuart with a business address of 920 Ridgebrook Road, Sparks, Maryland and a phone number of 817-804-5200 which is a Texas area code not a Maryland area code. The Maryland address on google shows an office building.Also, I was suppose to receive a monthly accounting of the balance in that trust fund and I never received even one statement from them. I believe they also received a large sum of money from my sister's prior nursing home which was Green Acres located at 2000 Beaumont Street, Baytown, Texas. This money has never been accounted for and I believe was somewhere around $5000.00. IF YOU HAVE A LOVED ONE, STAY AWAY FROM THIS PLACE!!! IT MAY LOOK 5 STAR ON THE OUTSIDE BUT IT IS A BUNCH OF LIARS AND THIEVES ON THE INSIDE.
IT'S ALL ABOUT THE MONEY!!! Nice, Nice, New rehab center. Or that's what my sister thought. My sister was there for approxs. 5 weeks. Four people died on her hall wing during her stay. The Physical and Occupational Theropists were marvelous. The Nurseing staff was marvelous. The folks in the front office were ALL ABOUT THE MONEY. When Medicare stopped paying, trumped up reasons she had to go. Trumped up reasons so she could never return. All but threw her out the front door. Sent her home with Edema on her legs. Marked her as independent when she couldn't shower by herself. When she couldn't drive herself to the Doctor or pharmacy or anywhere. Be careful, remember, you can't judge a book by its cover. What looks to good is not necessarily so.
My mom was one of the first residents at Bridgecrest. We moved there in April and she lived there until her death, at age 97, August 29, 2014. I have had vast experience with a number of nursing homes in the East Harris County/Baytown/Pasadena area. Bridgecrest is by far head and shoulders above the rest of them. The love, compassion and care they gave my mom was beyond compare. After she went into hospice (1 week) and we were there almost around the clock, they took care of us like we were one of their own. Kudos to everyone at Bridgecrest the administrator to the housekeeping crew. Y'all are so awesome. Much love and thanks, Cindi Nettles