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Best Buy in Houston, TX
11745 Jones Rd, Houston, TX, 77070
5133 Richmond Ave6.59 mi Houston, TX Consumer ElectronicsMajor AppliancesTelevision & Radio StoresComputer & Equipment Dealers
With the internet, why would you want to go to best buy? I am not sure. I did the other day and it is kindof depressing.
510 Gulfgate Center Mall6.08 mi Houston, TX Consumer ElectronicsMajor AppliancesComputer & Equipment DealersCellular Telephone Equipment & Supplies
Very helpful employees who know their stuff! This store is great when it comes to options, organized departments and great customer service! Kudos.
13238 Northwest Fwy10.44 mi Houston, TX Consumer ElectronicsMajor AppliancesComputer & Equipment DealersCellular Telephone Equipment & Supplies
With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlett-Packard. It also offers home appliances, including washing machines, dryers, dishwashers, microwaves and refrigerators. Best Buy provides various shipping and delivery options. The company operates more than 700 stores and maintains a location in Houston.
10777 North Fwy11.44 mi Houston, TX Consumer ElectronicsMajor AppliancesComputer & Equipment DealersCellular Telephone Equipment & Supplies
Best Buy off the North Freeway is great in having so many electronics you can buy from, the staff helps you right in the door, when you come in, I say go here and buy any electronics !
7034 Highway 6 N19.43 mi Houston, TX Consumer ElectronicsMajor AppliancesComputer & Equipment DealersAutomobile Radios & Stereo Systems
I was a victim of a break in of a motor vehicle and of cousre the Thug got my iphone. I have made a lot of purchases at this Best Buy since 2005, so I called the manager Stu for his help. Att wanted to charge me $399.00 for an early upgrade. Since was such a good customer to my surprise Stu was able to help defer the cost of replacing my phone by getting a $200.00 gift card for me. Miguel set up my new phone and was very helpful. I will also be purchasing a new digital camera that was stolen from my purse as well. People don't believe me that I had this experience from one of the big chains...guess it pay to be a loyal customer!!! Thanks Best Buy see ya for my Christmas purchases.
2480 Highway 6 S17.67 mi Houston, TX Consumer ElectronicsMajor AppliancesAutomobile Radios & Stereo SystemsTelevision & Radio Stores
I generally have good service when I come here. I have only had a few occasions when the workers gave me problems.
9670 Katy Fwy10.56 mi Houston, TX Consumer ElectronicsMajor AppliancesComputer & Equipment DealersAutomobile Radios & Stereo Systems
Never go to Best Buy Bunker Hill to purchase home appliances it's a NIGHTMARE!! \r We recently moved into a new home and decided to purchase a refrigerator from this Best Buy on March 24, 2012 for $1500. The sales associate advised that she did not have the refrigerator model we wanted at the Houston location, but that they would have it in stock at their Dallas warehouse and it could be delivered on or around March 27-28, 2012. We get a phone call on March 27, 2012 telling us that the refrigerator we ordered would not be ready until April 9, 2012. This upset us very much since we had to be without a refrigerator for another 12 days. The only offer we received after they delayed the installation and the inconvenience they put us through was to pay them an ADDITIONAL $800 for a temporary scratch and dent refrigerator to be placed in our home as a solution to the problem they created. Delivery rolls around on April 9, 2012 for the scratch and dent to arrive in our home. It was scheduled to arrive between 2:30pm-4:30pm. The temporary refrigerator that we had to PAY FOR did not arrive at our home for installation until 8:30PM that night! To make matters worse, Best Buy called us again on April 7, 2012 to let us know that the refrigerator was not in the Dallas distribution center and would have to be ordered pushing the delivery date YET AGAIN to April 19, 2012. This has been the worst customer experience I have ever received. We called Best Buy at Bunker Hill to address the situation and the first customer service rep hung the phone up. The second time I called to ask to speak with a manager I had to threaten with coming into the store to have the matter addressed and a manager was finally put on the line for me to speak with. I do not like having to take extreme measures to have something addressed if it is clearly the responsibility of the company we are dealing with. \r \r During my conversation with the manager, he would not even let me explain what the situation we were going through was like. He kept saying that his employees had filled him in on the situation and that he understood why we were upset. He clearly did not want to listen to what I had to say about the horrible experience we were having, but maybe he should try going through it so that we can get a little perspective! \r \r The worst part about this entire experience has been the fact that we made the mistake of not purchasing the refrigerator at Lowe's or Home Depot. This entire issue has been created by the staff at Best Buy Bunker Hill and I still have no resolution. I STILL HAVE DO NOT HAVE THE REFRIGERATOR I PAID FOR ON MARCH 24, 2012!!! A simple 5 minute phone call by the best buy employee to the distribution center in Dallas in the beginning could have saved us the grief we have had to go through. It is not worth the added stress to buy here, especially if you are transitioning into a new home. We have no choice but to stand back and let Best Buy Bunker Hill do what they please on their own time. There has been no follow through on anything that they have promised, the employees lack initiative and created additional problems, and MY SUGGESTION TO ANYONE THAT BELIEVES CUSTOMER SERVICE SHOULD BE A PRIORITY IS TO NEVER PURCHASE A HOME APPLIANCE FROM BEST BUY AT BUNKER HILL!!!
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