Superior Wrecker Service
9396 Richmond Ave Suite 319, Houston, TX, 77063
1.Bear Creek Auto Storage
5463 Addicks Satsuma Rd
Automobile Body Repairing & PaintingTowing
2.Bear Creek Boat & RV Storage
17602 French Rd
Storage Household & CommercialAutomobile StorageBoat StorageSelf Storage
3.Bear Creek Auto Storage
16715 Fm 529 Rd
No Internet Heading Assigned
4.Bear Creek Mini-Storage
17730 Kieth Harrow Blvd
Storage Household & CommercialWarehouses-MerchandisePublic & Commercial WarehousesSelf Storage
5.Bear Creek Boat and RV Storage #2
18103 W Little York Rd
Hidden Valley Wrecker Service
625 W Gulf Bank Rd, Houston, TX, 77037
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WORST EXPERIENCE IN MY LIFE!!!! First they put you on hold, you call back and they don't answer,. You leave messages and they don't return calls. I had to call from a different number for someone to answer, when i finally got in touch with someone he was rude and not helpful. He got more angrier when i ask for the manager and hung up the phone on me.
This new management is Dodgy!!! I used to love this place. Key word, USED to! This is back when they were run by "Bullseye Storage"! But they sold this particular place to a company called Advantage Storage and right there the class and any sense of professional ethics went with it. I ended my contract with then Jan 9th 2017 and had a credit of $130 for the month of Jan + Feb with them. I was told by the manager that I needed to put 10days notice so my contract should show I ended it in Jan 20th. He told me I would be prorated the 11 days left over in January (a refund of $22 usd) and given back Feb ($65) rent. I asked if if there was anything else I needed to do because I am leaving for a 1month Asia trip and want this settled. Weeks pass and I'm in Asia and NO refund. I wrote the management to remind them but the manager acts surprised as to the situation and says he is on it.Finally it's 1.5months and I have not gotten any replies. Yesterday I get back from my trip and call them personally. I ask him about the refund and he tells me that his upper manager said they decided yesterday (nearly 1.5months after I turned in the keys for my storage unit) to give me February back. As if February was ever under discussion. Then I ask him what about the left over days in January I due. 11prorated days. $65 per month, 11 prorated days refund of $21/22. He told me management feels the month of January is not owed to me! I asked them what's the legal basis of this if you have a 10day in notice clause. He couldn't respond and admitted that it was unfair! he again asked me not to write a review but I have yet to receive a dime of my money back. I was a good customer of theirs and the old management would of never done something like this. This is deplorable to cheat someone out of just a few bucks!
I have stored here several different times as needed. It is very clean and the managers are polite and useful. I would recommend to anyone.
The lady with blue hair at the desk was so rude when I asked her for information about the complementary moving truck. She was more focus on eating her Frito's and licking her fingers so she didn't miss any of the Frito flavor out of her fingers then making eye contact with the costumer to give better information about the use of the complementary moving truck. Have some costumers manners blue Frito lady!!!
Management is awful. When entering the property after office hours one can tell that this place is used as a homeless encampment. After just renting for a few months I felt my belongings were no longer safe in the facility, homeless people camp out here in the units, they pee inside the hallways, smells like urine, it's surrounded by apartments that have high crime rates, do yourself a favor and not rent here. During Rodeo season and other events at in NRG stadium, after 5 PM you're more likely to be blocked by cars in front of your unit because they do parking for NRG Stadium events. Traffic is always blocked because the events at in NRG stadium, it can take you an hour once you exit 610 onto Main just to get to your unit, if it's not blocked by a car parked in front of it. You're supposed to have access to your unit till 10 PM. The traffic flow going in and out of the storage facility is backed up do to the side business of parking cars for an NRG events.
This is the worst place ever! A rat was dead in my unit plus messed up all my furniture and manager/ owner was very very rude! They say the exterminate every month! That's a joke!! Beware!!
Terrible service and even more terrible customer service everything about this place is shady please never use the service there are tons of other services you can use please don't use their services
I had my furniture and clothes in there for two years. I recently went there to take it all out and oh, surprise. A rat and a mouse had made a home out of my furniture. Can you imagine the smell and all the damage made to my furniture and clothes? I had to throw mattresses away and most of my children's clothes. No insurance covers that. The only thing they sale is a space to put things away, can't they keep it rat free? The lady in front of my space had the exact same issue so, it's not just me. Now I have no beds and my kids will have to sleep in inflatable beds for a while. Shame on them!
The physical location is good, but other than that stay away. The climate control building is much warmer than the law allows. The really big drawback is the customer service is extremely poor and management is fairly incompetent. Storage facilities are everywhere. Avoid this one.
Kept my RV with All Star Storage little over a year until my shop was completed. Great people to do business with. Nice facility and easy access. Zero issues with using these folks again. Highly recommend.