Best 6 Stereophonic High Fidelity Equipment Dealers in Horseheads, NY with Reviews - YP.com
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05/21/2017
By: Jasmine S.
Benchmark Audio
If I could rate zero stars I would. AutoZone told us to goto benchmark since we were trying to install an aftermarket radio in an 05 cobalt. Myboyfriend had cut the wires of the stock radio but when he connected the new radio it wouldn't turn on. There were issues with the FOB no longer working and the car alarming when unlocked with the key, and we weren't sure if everything was wired correctly or a fuse had blown. When we talked to a sales rep at Benchmark he literally LAUGHED in our faces and told us we might as well take the car to the junk yard. We were told "there's a reason the harnesses are expensive" and that We are lucky if the car was running at all because it would eventually stop working and the car wouldn't communicate with itself. We put the stock stereo back in and left it alone. A few days later after inspecting the car and fuse box more closely, a shorted fuse was found. When replaced, the car worked fine. Radio started working, the FOB started functioning like it should, and the alarm system works perfect. Clearly they do not know what they are talking about and have poor customer service skills. We have since been to united detail who told us the wiring my boyfriend did (on the aftermarket radio) looks good and that it's not the first or even 5th time somebody has gone to him after being to benchmark. I suggest taking your business elsewhere where you're not looked down on or made to feel inferior when asking questions.

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