01/10/2015NTB National Tire & Battery
I went into to inquire about a brake job. I had a competitors coupon from Firestone, on Montgomery Highway, who I have used before. The cost was $99.99 plus tax and 6% parts charge which was all mentioned up. When I went to NTB I asked do you expect competitors coupons and they said yes. They took the car in and the called and said the job would be over $200. I asked them about the competitors coupon and they said they didn't stock semi-metallic pads and that they only carried ceramic. I said $110 for brakes pads and after bickering around for a while he said he had ceramic pads for $79 but they were not as good. They then told me they still couldn't match the competitor because they were not given ceramic brake pads. Then the car needed rotors and they quoted me $110 per rotor and they only costs at AutoZone $69 but I understand the mark up but not 100%. The agreed to discount those down to $99. I agreed to the work. When I went to pick up the car the was an additional $35 shop fee and when asked about that they said every shop charges a shop fee. I never heard of it. The next day I called my Firestone shop and they told me that they would replace the brake pads for $99 to the same manufactures specs which were ceramic. I went to Firestone and believe me when I tell you the bill came to $107, pads plus tax and they were ceramic pads, I have the box. I went to NTB and demanded a refund and gave them back their pads. The savings was close to $100. I to worked with the over weight dude with the beard and was taken advantage of and lied to as they told me they would match the competitor and they didn't as well as telling me every place has a shop charge. Don't use them as they lie to you and will charge for things that another shop doesn't. Use Firestone on Montgomery. They are very courteous and respectful and will give you a complete estimate of all the costs, in writing, before they start the work.
12/07/2014NTB National Tire & Battery
Don't. even. think about it. I spent the whole day with my brother, practically stranded in Hoover, with his car. I was not in the mood. Today, Saturday December 6, 2014, we went to NTB because of an emergency tire replacement, of Pirelli P225/55R18's on the front end, from a misalignment - wires showing through the side walls. They were the ONLY place in Birmingham that had the tires, and the cheapest on the tires themselves.Why am I mad? Mostly attitude, but that attitude makes me think maybe they weren't very straightforward, and possibly dishonest.First reason is they tell us the reason the front right tire was out of alignment was all four tire's struts were leaking. "Service Advisor" they said. What doesn't make sense is why only the front end had alignment issues.Because they were not too courteous. They were jocular. The fat guy with the beard instead of just sticking to the facts. The attitude of this dude was "Haha you're screwed without us!" He first said something that was a smart alec remark, which I responded to by saying "You can fix it if you'll do it for free." He then responded trying to push a 12 month no interest credit promo on my brother as well, in a very disrespectful tone... He was also throwing paper airplanes around, whispering and joking about "complainers" in front of all of us customers in the lobby (which included a couple of younger ladies around our age or younger). No class. If ONLY Tire Engineers had these tires, I would have led my brother to leave. The total bill for two tires, road hazard, was $397 for a Ford Five-Hundred, 2007 model.Simply put, you do NOT disrespect my younger brother in front of me. He's going through enough as it is, and while he's an adult and can handle his own self, when I see wrong, I don't let it go unchallenged. If it had been "that's the price" and left it at that, chances are, I'd not have rated this a one-star.After getting home, I also see a TON of OTHER one-star reviews, which tells me, that this is a place that's known to not be that great. It was interesting, as I didn't see a single customer in that place with a smile on their face. People are not delighted to be disrespected.What is missing in business today is, humanity. Human needs are so easy to take care of, but is often the least cared for need in retail and customer service. For a big shiny retail logo and image, there is a lack of substance.