500 Ala Moana Blvd Ste 1a, Honolulu, HI 96813
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My wife & I used to enjoy the Sunset Grill Bistro food, service, and atmosphere. But... oh my goodness -- what happened? Its' under new management and it shows! The service is substandard in their mannerism's (we used to be greeted, now we have to wave at someone while waiting to be seated, they reach across the tables, and clean while at the same time touching your plates/serving the food), the cleanliness is substandard (dust hanging from ceiling fans, etc.), the atmosphere has significantly deminished (broken window blinds, bird waste all over the outside umbrella's, etc.), the menu has changed, and what really hurts is that the food quality is equalling the new managements care of what used to be ""a great resteraunt"". We understand that the entire old crew of workers/waiters aren't part of the ""new plan"" and their absence is obvious. We never minded paying to eat at Sunset Grill but now, forget it! Its amazing how much leadership can build or break people and things (like a resteraunt). You can't call that Sunset Grill anymore (for the money -- its at best a 3)!
OH MY, WHAT ON EARTH HAPPENED? WHEN MY HUSBAND AND I APPROACHED THE FRONT OF SUNSET GRILL I NOTICED IT WAS NOT AS INVITING LIKE IT ONCE WAS. ACTUALLY WE THOUGHT IT WAS CLOSED. WHEN THE SERVER/HOST APPORACHED I ASKED IF WE COULD SET OUTSIDE THEY SAID NO, I THOUGHT THAT TO BE STRANGE. ONCE INSIDE I JUST FELT LIKE SOMETHING WAS WRONG, IT WAS NOT AS CLEAN AS IT USED TO BE AND NOT AS MANY PEOPLE. THEN I STARTED ASKING ABOUT OUR FAVORITE SERVER THIS IS WHEN WE FOUND OUT IT WAS UNDER NEW MANAGEMENT BUT BY THAT TIME WE HAD ORDERED. THE FOOD WAS OKAY BUT NOT THE FRESH, IMMACULATE AND ENJOYABLE DISHES THAT CAME OUT UNDER THE OLD MANAGEMENT. I'M SORRY I WAS REALLY DISAPPOINTED IN EVERYTHING ESPECIALLY WHEN THE SERVER REACHED OVER THE GLASS DIVIDER TO CLEAN OUR TABLE. NOT SURE IF I COULD RECOMMENDED THIS TO ANYONE. SORRY!
Sunset Grill changed management recently and not for the better. I used to love this place! It was classy and romantic. It is now painted in horrible colors, the new menu reads like a Chinese take out menu complete with bad grammar and descriptions that don't tell you what the dish really is and the lighting is so bright that I never noticed that there was a candle on the table until someone pointed it out. The food itself was edible but not great. There was no dessert menu and all of the fabulous deserts that used to be on the menu are gone, replaced with cheesecake, ice cream and sorbet. The prices are about the same but now you get less of a dining experience for your dollar. The whole experience left me disappointed. Unless I hear that things have improved considerably, I probably won't be back.
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