By: Ronni T.
Roto-Rooter Plumbing & Drain Services
We're living out-of-state right now and our tenants called to say there was a back-up in the sewer. This happened before and I had paid $1200 to another company to get the sewer rodded and jetted with a 3 yr warranty. However, it happened a few more times and they said they wouldn't honor the warranty because our tenants were abusing the sewer system. Now, it was about 5pm on Sat. We saw that Roto-Rooter promised the same rates for late night and weekend calls. They quoted us $400. Nick arrived in a couple of hours. He worked on the sewer and then realized how tough a job it was, and would have to charge hourly, but he kept us informed through texts and calls all along the way. Finally, after a couple hours he hit a back-up in the C&C sewer system, and that is why it kept getting clogged. Hello company I paid $1200!! Where was that info?? I was a little panicked because I had no idea who to call, neither did he. I figured I'd have some research to do. However, after about half an hour, he called back and said he had made some calls to friends and found an emergency number for the City. He got them to our house in about an hour or two and they cleared the blockage. He actually stayed in touch with them and let me know when they had finished the job. He called/texted two more times over the next couple days to make sure the back-up was cleared and didn't affect the plumbing in the house. THAT IS CUSTOMER SERVICE!! I offered to tip him through Paypal and he refused and said he was just doing his job! What?! Integrity too?? This guy is a SUPERSTAR!! His bosses need to give him a FAT raise! Roto-Rooter has a customer for life! Ask for NIck everyone! He goes the extra mile and on top of that, he's so courteous!
By: Martin S.
Air-O-Smith Water Heater Repair
Cindy, Manoa. 02/02/2009Air O Smith is the best water heater repair company in Hawaii. When my water heater wasn't working, I called many places where they wanted to charge me for just coming down to look at it or wanted me to replace it entirely. Air O Smith simply asked me a few questions over the phone and helped me fix my problem by myself (walking me through the steps one by one). He didn't even charge me. When my water heater finally broke down to the point where I couldn't fix it myself, Air O Smith came down and trouble shooted the problem (without automatically recommending I buy a new water heater, like the other guys). The ownder of Air O Smith has a ridiculous amount of experience in water heaters and you can tell he has so much pride in what he does. He doesn't over charge and you feel confident in his work. My 15 year old water heater is still working fine because of him.
By: Jill F.
Roto-Rooter Plumbing & Drain Services
Noa and Jake were terrific!!!We had issues with rattling pipes. Noa was knowledgeable, honest and patient in explaining our options. They were quick to pick up parts and was done with the job within the time expected. BTW, I called other local plumbers (Pipe Masters, Ogami Plumbing etc) but they STILL haven't called me back...it's been 2 days now.Logging on to RR's website to schedule an appt for the following morning was so easy!! A lot better than waiting days for call backs from other plumbers!! Prompt quick service, trustworthy repairmen, flat rate prices and warranties....I have no complaints about Roto Rooter. Highly recommended
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By: Ricardo H.
Air-O-Smith Water Heater Repair
“I called Air-O-Smith on Memorial Day about my 18-year-old, leaking solar hot water heater. Martin came out early on Saturday morning. He could not do a solar repair, but he installed a new one. The new installation was fast and efficient. Thanks Martin, you were very personable and professional."
By: chellyphant
Won's Plumbing
Won is an experienced, excellent plumber who was extremely friendly and helpful when repairing the damages for my bathroom plumbing. Whenever I gave Won a call, he would respond immediately. Won's services are excellent and high quality. Would recommend to a friend any time!
By: Joe L.
Roto-Rooter Plumbing & Drain Services
Had an Issue in Laie on The Point, I called Roto Rooter and everything was resolved promptly and professionally, I will use them again if needed. These guys care and do an awesome job!Thank you Joe from Laie on the point.
By: John R.
Air-O-Smith Water Heater Repair
Very Happy with the service I received, they had a rock and roll week and some how managed to accommodate my schedule and fix my water heater. Highly recommend Air - O Smith . Wife is awesome as well, great team.
By: Ikaika N.
Diamond Head Plumbing Inc
Awesome Company! Highly Recommended! Great prices! Great Service! I use them all the time with me and my family!
By: hawaiipipe
Hawaii Pipe Restoration
Mahalo HPRThank you for the fast response free estimate and low cost alternatives.
Tips & Advices
The following tools and common household objects can be used to clean drains at home:
  • A plunger
  • A drain snake
  • Baking soda
  • Vinegar
  • Grease-fighting dish soap
Homeowners can mix boiling water with any of the last three products to break up grease and grime.
The main ingredients in clog removal liquid products are sodium hydroxide and sodium hypochlorite. According to the Agency for Toxic Substances and Disease Registry, both break down into relatively harmless components when it comes into contact with water or soil. However, both substances cause mild irritation to skin and internal tissues.
Also known as a drain auger, a drain snake is a coiled device around ¼-inch thick. To use a drain snake, put the end into the entrance of the drain. Turn the handle to force the snake deeper, using extra pressure to force it through the bend in the pipe. Keep turning until the snake hits the clog, then either pull the snake and remove the obstruction or force it through. Once the snake is out of the drain, run the water on full blast for a few minutes to ensure the obstruction is completely removed.
Plungers don't damage residential pipes, but the force created by the act of plunging weakens the seal between the toilet and the floor.
Many plumbers, both local businesses and nationwide chains, offer emergency or same-day services.

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