Lafontaine Cadillac Buick Gmc in Highland, MI with Reviews - YP.com
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03/21/2016
By: Patrick H.
Lafontaine Cadillac Buick GMC
Disorganized with bad information from the start. I found a truck through GMC's website, verified the pricing on LaFontaines website, then contacted the dealer. I heard back from a concierge, Eric Szymczak, with a quote showing pricing that was almost $4,000 higher. Once I emailed back their own link and he checked with his manager, he was able to confirm the lower price. After a few more emails I scheduled a visit. I was told I would be meeting with the sales manager Joe Hill and the truck would be ready for me to look at. The day of my visit I arrived early and told the receptionist I had an appointment with Joe. She brought back one of the salesmen, Barry Mitch, who would be helping me instead. Barry had my file, but was unsure of the specific vehicle I was interested in. After I pulled up their stock number on my phone, Barry found the truck in the computer and I asked to take a test drive. I was left to wait since the truck had to be found on the lot and cleared of the snow from earlier that week. Once we got out for a test drive, we discussed pricing. My main uncertainty was what price I would be charged sales tax on since the advertised price was about $9,000 less than the msrp and secondly what the other fees would be. Barry assured me I would only pay tax on the final price. The next oddity was when the dealership called wondering why I was late for my appointment while we were driving, a oversight in the system I was told. Once we got back and reviewed the numbers on paper, I realized that tax was charged on an intermediate (supplier) price which added to the total figure. Then, although I previously explained I wasn't trading in a vehicle, I was given a total price which didn't include plates (another $300+). I explained the total price was higher than I was looking for so Barry, after checking with his manager, was able to knock $300 off. I asked to take the truck overnight to show my wife and was on my way after some paperwork. I was headed back Friday when Barry called and suggested I keep the truck another night because I was still uncertain. He explained he would come in Saturday, just for me, and we decided to meet at 10 when they opened. The next day I arrived to find Barry with another customer. Thankfully LaFontaine does have a nice kids area since I had my wife and young son along. After some time, we finally sat down and I explained that the price was still a little high. Barry had to check with his manager again and said we could split the difference. Unfortunately I realized that they were splitting the difference from their original figure instead of what we last discussed. They could not come down any further, so we shook hands and I left.While I realize it was a small difference in the end, the whole experience was anything but "the family deal" LaFontaine's famous for. Hopefully I can find a similar truck at a dealer who is truly interested in my business without the games.
05/22/2014
By: trustedviewer
Napa Auto Parts - Highland Auto Supply
Thanx guys that worked 5-21-14 around 7pm. I needed a blower resistor so i called ordered part over phone. Tech picked up item. He installs it at shop realized the harness was bad too. So he goes to get another part at ten till 8. Gets the part. Installed parts has all speeds. Ty to the staff at napa its an ice box now. :)
05/30/2013
By: bena.bused
Lafontaine Cadillac Buick GMC
This is the worst dealership I have ever been to. I guess I know what the "family deal" is now. Incompetence runs rampant here. I don't write internet reviews but after the shoddy workmanship and subsequent smoke and mirrors BS I received from them I felt compelled to warn other unsuspecting customers.Took my wife's truck in for road debris damge (insurance claim), minor body damage and minor undercarriage (leaking pinion seal) work. After 10-11 days we pickup the truck and within 20 minutes the abs light comes on the brakes pulsing badly, later the parking brake light comes on. Took it back in and Mike the body shop manager tries to tell me I need rotors and pads. Why am I talking to the body shop manager? He doesn't have a clue and proceeds to tell me that they quoted our brake job a year ago but we did not have it done there. I need to talk to the people that did my brake job. Funny. The brakes worked fine before I dropped it off. I had to remind him that I had them put in a bearing hub that I had just purchased since it was going to be in the shop anyway, because he was insistent that changing out a pinion seal could not possibly affect my brakes. So I guess their payback is to screw up the brake job I had done down the street. They ruined a perfectly good set of brakes and wanted me to pay. Oh, I forgot. They first tried to get it done under my insurance. I could not beleive they tried to jam that one through. I'll be notifying my insurance carrier as well. Stay Away from here! I have bought vehicles here through my company and have recommended them to friends and family. Never again. Don't take my word for it, read other reviews around the web.
01/04/2013
By: thatsthetruthtruth
Discount Battery
The only place you should go to get a battery.
Tips & Advices
Depending on the part and its overall quality, a good amount of money can be saved by purchasing aftermarket parts versus OEM parts. But aftermarket parts that are low in price might also be lower in quality and could do more harm than good to your car, or they may need to be replaced more frequently than a more expensive counterpart. This could lead to saving some money in the short term, but spending more than anticipated in the long term.
The type of tires being purchased is the most significant determinant of their price. SUV tires are more costly than average car tires. And high-performance tires are more costly than economy grade tires. On average, standard tires for an average-sized vehicle are around $100 per tire. Standard tires for an SUV are around $150 and pick-up truck tires are about $200 on average. Some dealers offer discounts if purchasing more than one tire.
Car inspections typically take about an hour. However the wait time can be longer depending on how busy the shop is. Call ahead for an appointment to avoid long wait times.
Depending on the manufacturer, certain aftermarket parts can be just as reliable as Original Equipment Manufacturer (OEM) parts. But one item within a vehicle, like oil filters for instance, could have multiple manufacturers and there could be inconsistencies in quality among them.
Costs of replacing a windshield can vary greatly depending on a variety of factors:
  • Vehicle make and model
  • How much of the cost insurance will cover
  • Whether the windshield installers come to your location or you bring the vehicle to them
  • Standard service costs of the windshield installers
Generally, newer and higher-end vehicles cost more to have their windshields replaced because certain manufacturers use modified or proprietary glass types.

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