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06/06/2013
By: jackievdb
Valle Verde Animal Hospital
An outstanding vet (clinic)...!You will not find a bigger "nag" then me if it comes to choosing a vet, I know too much of the profession to not see mess ups, and find it an obligation for vets to recognize what character of animal they are treating, that they explain to ME exactly what it is that they find and show me, and that they do not make ignorant mistakes...I find it truly important that they hear me as an owner, because I know and see my animal much better and more then they do.That they behave as a human and not think they are too good to talk to the stupid owner.It has taken me a while to find it here....In this clinic I walked into a spotless, spacious waiting room with a very friendly assistant.I was treated very nice, and was led into a spotless treating room, and Dr. Wallace walked in, and his first attention went to my dogs, and he instantly saw that one was nervous and the other one was not, and he took the time, all the time, to get to know her and make her feel at ease. Something I have not seen with other vets, and something that tells me that he knows what he is doing, and knows character of animals, or it would have taken him longer then 3 seconds to figure it out.He gave a near perfect description of the character of my dogs, THAT is exceptional, took all the time in the world, and talked to me about what he thought important, and we needed to look for.Again, a very friendly assistant also there, and my dogs were treated right in front of me, not an issue, just as it should be.The invoice, was normal and nothing out of the ordinary, so nothing bad to say there.I will most CERTAINLY go back there and would recommend this vet for sure, if you want a vet the knows his animals and his profession !!! He is no nonsense, but I like that, he is GOOD at what he does and he actually hears what I have to say and find important, which is a main thing.
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04/14/2015
By: Holly H.
Valle Verde Animal Hospital
We took my 11 year old Beagle (Murphy) in after he stopped eating last Thursday. After test and x-rays showed he had a large mass growing on his liver, Dr. Murphy suggested surgery immediately to try to remove it. We agreed to bring him in Saturday morning as we wanted a last night with him to say goodbye as there was a very real possibility that he would need to be put down in surgery depending on what was discovered.The surgery was complicated. The softball size mass was attached to his liver. They had to remove the mass, a portion of liver and the spleen. Dr. Murphy NEVER gave up on our dog. We brought him home Saturday night. It was a difficult evening as Murphy was very weak and in pain, but we made it through and Sunday morning he was able to get up and move around. A few short days later, he is doing truly amazing. I am now confident he will be back to himself in no time.We cannot thank Dr. Murphy and staff for not giving up on our baby and allowing us this extra time with him. We just weren't quite ready to let go.Mike, Holly, and Colby F.
07/04/2012
By: semper-fidelis
Valle Verde Animal Hospital
Knowledgeable vet, however, he is also quite knowledgeable on how to rip off his clients. I found the practice to be dishonest, deceptive and unethical in terms of billing practices. I had a similar experience to another review I read where the doctor provided a variety of services for my dog without asking me if I wanted those services done. I compare it to taking your car to a mechanic with a broken transmission and then the mechanic fixing it and giving you the bill without ever asking if you wanted it fixed or letting you know how much it would cost. Luckily I was only taken for a ride in the amount of $100 but I sympathize with the other review where the person was overcharged by $700+ and the doc would not return the animals until the bill was paid. Unfortunately this doctor (who I believe is competent) is also a bit of a crook. Very dissatisfied...
06/13/2016
By: Linda D.
SBGA
I had questions regarding our credit card processing and since we have had no rep I called the customer service line. Courtney answered my call and easily answered all of my questions. She also made suggestions to improve my service and to help with future card processing. Then she emailed paperwork I needed to return and gave me her info so that I could speak with her directly. Since she was familiar with my company info, contacting her again would save me time. It was a very good experience with Courtney.
12/28/2016
By: rubyblue1
Warm Hearts Pet Hospital
Dr.Inna at Warm Hearts Pet Hospital is one of the most knowledgeable and compassionate veterinarians you will ever find.if you're looking for a great vet that will take awesome care of your pet you won't find a better place. Her hospital is very very clean and inviting. The staff very nice. .I feel very blessed to have found her.Beware of vet clinics that won't let you see where their cages are for pets having surgery or being boarded. Her office is real nice and where the pets are kept is nice too.
04/10/2014
By: Bette F.
SBGA
Our experience was absolutely a 5 star experience! John and your entire staff has been prompt, courteous and extremely helpful in all avenues of our search for not only a new credit card company, but in the installation of our equipment as well. Richard and John have confirmed we made the right choice and has left us feeling very comfortable with our decision. Such a different experience than what has transpired in the past with other companies. Thank You so much for all your help!!!
06/21/2017
By: Jonni M.
SBGA
The initial calls with the call center with Jan Patterson started off terrible, however, our SBGA rep Jesse Stoneberg called and helped straightened out the error. He came and met with myself and the owner of the business and was able to show us how we should be saving a considerable amount of money by switching cc processing. Jesse came today and helped install the new keypad and the transfer went very smoothly.
10/29/2015
By: Barbara C.
SBGA
Gracie Mendez was my second contact to get our two chip card readers installed. She was helpful, persistent, encouraging and humorous, when I was at my wit's end. (My first contact told me just to "plug in the machine." Obviously, it involved a bit more than that!) What Gracie didn't know, she found out quickly and we were up and running in no time. Thank you, Gracie!
06/23/2017
By: Sadina W.
SBGA
There is obviously a communication issue. Kat is an enjoyable person and makes calling in with an issue comfortable. She allows me to be myself. Even if this is business we don't have to be stuffy about it. People need to get a sense of humor. She doesn't just brush the problem off she gets to the bottom of it. I hope that I get her every time I do need help!
03/05/2014
By: Mary N.
SBGA
Jenny assited me with the instillation of my new credit card machine. She was patient and very helpful through the hold process. It took several attempts before I was up and running and I have to commend her patients. Her demeanor was very calm which made me feel comfortable working with her. Thank you Jenny for youe assistance.
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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