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By: rex.broderick
FDS Home Services
My experience was great. I usually ignore telemarketers, but the company happened to contact me at the right time, and the representatives I spoke to on the phone were knowledgeable and courteous. They sent me an e-mail afterwards which allowed me to research the 2 gig system, and by the time the installer came out I was ready to add more components. Because I changed the components, the installer didn't have all of the necessary equipment so he wasn't able to complete the installation that day. It actually worked out since I found out that the installer couldn't change my thermostat to a z wave model due to my state's regulations regarding low voltage devices. I was able to order the 2 gig thermostat and install it on my own before the installer returned with the other components a week later. He then linked the thermostat to the system, and everything works great. Extremely cutting edge. I'm very pleased with the mobile apps as well. The only reason I didn't rate this as a five star experience is because the installer (who was very courteous) wasn't abe to do anything with my thermostat, and he also left my old security system panels in place. I don't mind removing them on my own, but it would've been nice if he did it (or at least offered to).
By: barbrajeffries
FDS Home Services
WONDERFUL SERVICE!! A++I recently had had First Defense Security call my home to promote a new technology for home security. As I listened to the representative explain about the system and its features I became very interested in the fact that I could monitor my home security system directly from my iphone. The young man on the phone made it very easy to understand everything and made me comfortable, while pointing out some key spots in my home that might be vulnerable to home invasion or burglary. We set up a time for a technician to come out and do an in home consultation for the next day. When the tech arrived we walked through the house and discussed the best place for the equipment. He was very helpful. We sat down and went through paperwork first and everything was very easy and just as it had been explained by the representative on the phone. He then proceeded to install the system. Once he was done ( about an hour and a half later) he explained the features and how to use it to me and my husband. Once we finished that he set up my phone to be able to control the system. It was very easy and it has been a great service. Highly recommend this company for your security needs! A++++++
By: jimmartinez
FDS Home Services
GREAT JOB AND GOOD WORK!My experience with first defense was everything I would want out of a security company. They were very respectful, courteous, and made it an easy process to get my home protected. I have now had the system for a few months and I absolutely love it. All the features that were described to me on the phone are functioning and working great. There are so many things you can do to customize your home alarm and first defense knows the best way to do so. The touch screen panel makes it easy for me and my family to set the alarm. It even tells me when my kids have arrived home from school by sending me a text on my phone. All in all this was a great experience and I would HIGHLY recommend this company to everyone. Price is good and service is wonderful. You can't put a price on safety. A++++++
By: randall.taylor.581
FDS Home Services
I do not always write reviews but I received such nice service that I felt that I should. I contacted First Defense regarding a security system, the lady in the office was very helpful and was able to get me an appointment the same day. The installer was very very efficient and was able to get the entire system in less than 2 hours. He even cleaned up after himself and showed me how to use it. He was very patient showing me the touch screen panel. I was very satisfied with the entire process and will recommend them to my Sister who is also looking for an alarm system.Thank you First Defense for a job well done.
Tips & Advices
  • Cameras
  • Motion sensors
  • Alarms
  • Smoke, CO2, and flood detectors
  • Flashlights
  • Panic buttons
  • Door and window stoppers
  • Spot lights/floodlights
  • Etched window glass
  • Combination safe
  • reinforced locks
  • Placing signs and sticker for security systems outside home
  • Personal safety items (firearms, stun guns, pepper spray, batons, etc.)
No, it is possible to install a home alarm system yourself. Some systems are specifically designed to be installed by homeowners. These systems are often cheaper and more customizable. However some systems require the expertise of a professional and installation should be left up to them to avoid making any errors. Review the specifications of the system and/or contact the manufacturer if you are unsure about its installation requirements.
  • Easy and inexpensive to install and does not require any drilling or modification of the home.
  • Does not require a landline.
  • Can be taken from one home to another during change of residence.
  • Can be combined with a hardwired system.
  • No need to change any batteries, as with wireless systems
  • No interference from other signals
  • All hardwired systems run on essentially the same technology so products and services from different companies will be compatible with each other.
  • If moving to a home with a hardwired system already installed, you can save money by bypassing installation costs.
  • New security equipment for these systems is less expensive than for wireless systems.
  • Can be combined with a wireless system
  • Hardwired: A system that uses cables to connect all sensors to a central control panel within your home. The cables are usually installed within the walls or floorboards of your home. The control panel then uses your home’s landline connection to call for assistance (police, fire, medic).
  • Wireless: A system which uses wireless technology (wi-fi) to connect all sensors to your home’s central control panel. The panel uses the established network to communicate with the outside for assistance.
  • A combination of hardwired and wireless: Custom systems can be configured to have a home totally hardwired and equipped with wireless outside communication (no landline), or have a totally wireless home and hardwired outside communication.

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