THE ABSOLUTE WORST CLEANERS/CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Seriously, the worst. Basically here is the LONG story, made SHORT as possible: I brought in my $265 Amanda Uprichard long silk dress to be slightly hemmed. It had been worn once before and dry cleaned, by the cleaners down the street, and still remained in it's original shiny silk condition. I didn't need it dry cleaned, but the lady added it on my receipt and I was in a rush so I didn't really mind at the time. When the dress was picked up, it was noticeably shorter. Just by looking at it, I could tell it was too short. It was also incredibly faded, and weirdly enough, it appeared as suede (yep, a shiny silk dress that now looked suede). I expressed my concern to the lady working (who happened to also be the owner) and she showed no care and basically told me that she needed to talk to the company (yes, a different company) that cleaned the dress to see if it was "their fault". She took my number and said she would call me with the results. I left town two days later and returned to hear nothing for 3 weeks. I called them to check on a status update and was basically told, through broken English, that they are not liable and to sue the clothing manufacturer (like, really?!). I continued to tell her why she WAS liable, and she said, "i'm busy" and hung up on me. I called back 10 minutes later and she picked up the line and hung up. I went in to the store a couple hours later and had another painfully cringe-worthy conversation about how they aren't accountable for what they did to my dress. I immediately drove over to the cleaners down the way (one that my mom frequents on the daily), out of angry curiosity, to see if they could tell me what these people did to my dress. She immediately said, "I'm so sorry to tell you this, but I know exactly what they did. They washed it instead on dry cleaning it. I can tell by how faded it is, it no longer feels like silk, and that would explain the shrinkage you have told me about." So, there it is. They washed my silk dress, faded it, shrunk it (to above my ankles now, which I will never wear again). Just don't even use this cleaner. The other cleaners also told me they have heard some horror stories about Moms Cleaners. I would have no problem with this situation if these people would take some accountability, as a business, to their customers, and as dry cleaning professionals. But they don't. If they ruin your clothes, you're not being reimbursed. I can go on and on about the ridiculousness that I experienced during this ideal (at one point was called a liar and told that I, "maybe just want money" to which I responded, "I don't need a dime from you. You are welcome to go online and purchase me a new same dress, which is now $100 cheaper than what I paid, and you can dispose of the old one."). I'll end it there. Just, seriously, don't go here if you don't want a headache.
It's too bad that my negative experience with one employee lead my to write this poor review. I asked the particular male employee to mark my shirts where the stains are. He arrogantly said that "he would remember where they are." Of course, the shirts came back with the stains still there. The second time this employee refused to note the stains, they came back stained once again! He then angrily said, "I know you blamed me the first time." I told him that I needed to speak to his manager about his poor customer service and attitude. He nastily replied, "There's plenty of business cards right there!" I refuse to give my business to a cleaner that keeps nasty, argumentative employees on staff. I will instead go somewhere where I get good service with a smile.