Physicians & Surgeons, Gastroenterology (Stomach & Intestines)
2839 Saint Rose Pkwy Ste 130, Henderson, NV 89052
9:00 am - 5:00 pm
- Mon - Fri
9:00 am - 5:00 pm
- Sat - Sun
Phone: (702) 558-4028
Phone: (702) 558-4017
Phone: (702) 485-3923
Primary Phone: (702) 485-3923
TollFree: (866) 239-0839
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As a new patient, I arrived at 2:50, for my 3:15. I was not seen until 5:05.
Angry, but not confrontational, I remained soft spoken and with my eyes to the floor.
In walks 'Doctor' Rajat Sood. I ask why he overbooked his patients (there were 15 names called before mine -- yes, I counted). He said people needed to get seen before me.
Well, yeah...obviously. That still doesn't excuse the obvious cash-grab and overbooking that was taking place.
With my eyes to the floor, I explained to Rajat my bleeding stomach issue.
I explained to him that after waiting two hours, I would not be back, but I still wanted to speak with him because he's an expert -- I booked the appointment a month in advance, and I wanted to at least get his opinion.
He demanded I look him in the eye and show him 'respect.'
I ask, "Respect? Who's the one who overbooks their patients, forcing them to wait two hours?"
With that, he kicked me out.
This man is a terrible person. Do NOT encourage his practice.
I have never been so insulted as I was while I waited in the waiting room for my first appt. with Dr. Sood, as a new patient I signed at 2:00 pm. 15 min. early ( originally my appointment was at 3:45 and I needed to change it to 2:15 because i was real busy that day, which was not a problem for them! ) I did not get my name called until 3:35pm, all the while I am getting very angry at the fact that several people that came in after me, had already been seen and left. The girl at the counter pushed a clip board to me and said well, you need to do paperwork before you can be seen, I asked her why it took her over an hour to call my name, knowing that i was a new patient and needed to fill out paperwork, she replied ; well I was real busy ; I asked her if this is the way she always treats new patients and with an attitude she said ; I told you I was busy ; all this time i watched as she was talking and laughing with the other staff members, clearly she was not too busy. After I grabbed the paperwork from her, she proceeded to tell the other girls that I was mad at the fact that she was too busy to get to me in a timely manner, and giggling about the whole situation! If I were not in so much pain, I would have left and went to another doctor.
I was pleased with the rest of my visit, Dr. Sood scheduled and endoscopy for the following Monday, that concluded my first visit with him. A few days later I went to the surgery canter and was very pleased with the staff of ; Henderson Surgery Center t;
at the time of sedation I was told by Dr. Sood that he would speak with me in the presence of my husband when i awaken to go over the results, weather they found anything or not, he would wait for my husband to speak to me because of the effects of anesthesia i may not remember the conversation., So I was really relaxed about the whole procedure. Much to my surprise when i woke, while my husband was standing there the nurse ( Beverly ) asked if we understood everything the doctor told us. I told her that the Doctor had not yet come to speak to us, so I was anxiously awaiting for my results, Beverly comes back and hands me and unsigned report of the findings, there was an esigniture, but that was it. The other papers were left blank, nothing filled out or signed. She begins to tell me that she is so sorry, but he left already. he was gone. Without even speaking a word to me. By this time i have lost all patience! The next morning I called Dr. Sood's office to inquire why he did not speak with me, i am very scared and very ill and i still don't have any answers, I was then told by the same lady that was rude to me on my first visit ; If the doctor didn't talk to you it was because he didn't have time to, he was busy wrapping up other reports, if he thought it was important he would have spoke to you ; OMFG! by now the constant insults is making me so angry that I am losing my mind. At the end of this conversation i didn't have a choice but to schedule a follow up with Dr. Sood to go over my biopsy results, so that's what I did...if i had any other option, I would have taken another Doctor, but I didn't.
I will end this by saying that I have found and scheduled an appt with another Doctor, and as soon as I have my results I will never step foot into his office again. I do intend on filing a complaint with the medical board, and anyone else that will listen to me! Good reddens!
Dr. Sood is an outstanding doctor. He has cared for several of my employees in the past and we all love him. All of the staff are polite and friendly. I recommend Dr.Sood to all my coworkers and friends.
This office staff is not very friendly, and do not under for any reason miss an appointment I had the flu really bad, did not get to have Christmas until Dec. 28th because of the flu, had a ppoitment on Dec 23rd, tried to call Dr's office to cancel no answering service at 6:00 am in the morining no way to leave message so I called Siena hospital tp cancel a 10:00 am procedure with them as I was vomiting pretty bad and I am sure they did not want me in the hospital anyways got charged a NO SHOW even though I called, office said they needed 72 hour notice, yeah like I knew I was going to have the flu then what a joke unprofessional in the office the way the staff talks to you, they don't follow thru with important paper work either, had to go there twice to pick up paper work they were to busy to send.
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