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  • Joel B.
    07/07/2014

    These people are scum sucking bottom feeders. I have been on the Do Not Call list for years and yet these SOBs call my cell phone over and over without leaving messages. If they won't respect something as simple as a Do Not Call list for someone's cellphone, they are probably crooks. Plus, they use a Texas number when they are out of NV. As for the supposedly "good reviews" here, they are obviously written by someone at the company.

  • sacramentodave
    06/25/2013

    I've been on the National Do Not Call Registry since day one, but that didn't stop this business from calling me. In my view, a company that won't respect the Do Not Call list can't be trusted to respect its customers in any other way either.

  • user avatar
    rex.broderick
    02/28/2013

    My experience was great. I usually ignore telemarketers, but the company happened to contact me at the right time, and the representatives I spoke to on the phone were knowledgeable and courteous. They sent me an e-mail afterwards which allowed me to research the 2 gig system, and by the time the installer came out I was ready to add more components. Because I changed the components, the installer didn't have all of the necessary equipment so he wasn't able to complete the installation that day. It actually worked out since I found out that the installer couldn't change my thermostat to a z wave model due to my state's regulations regarding low voltage devices. I was able to order the 2 gig thermostat and install it on my own before the installer returned with the other components a week later. He then linked the thermostat to the system, and everything works great. Extremely cutting edge. I'm very pleased with the mobile apps as well. The only reason I didn't rate this as a five star experience is because the installer (who was very courteous) wasn't abe to do anything with my thermostat, and he also left my old security system panels in place. I don't mind removing them on my own, but it would've been nice if he did it (or at least offered to).

  • user avatar
    randall.taylor.581
    02/03/2013

    I do not always write reviews but I received such nice service that I felt that I should. I contacted First Defense regarding a security system, the lady in the office was very helpful and was able to get me an appointment the same day. The installer was very very efficient and was able to get the entire system in less than 2 hours. He even cleaned up after himself and showed me how to use it. He was very patient showing me the touch screen panel. I was very satisfied with the entire process and will recommend them to my Sister who is also looking for an alarm system.

    Thank you First Defense for a job well done.

  • user avatar
    randall.taylor.581
    02/03/2013

  • jimmartinez
    01/17/2013

    GREAT JOB AND GOOD WORK!



    My experience with first defense was everything I would want out of a security company. They were very respectful, courteous, and made it an easy process to get my home protected. I have now had the system for a few months and I absolutely love it. All the features that were described to me on the phone are functioning and working great. There are so many things you can do to customize your home alarm and first defense knows the best way to do so. The touch screen panel makes it easy for me and my family to set the alarm. It even tells me when my kids have arrived home from school by sending me a text on my phone. All in all this was a great experience and I would HIGHLY recommend this company to everyone. Price is good and service is wonderful. You can't put a price on safety. A++++++

  • barbrajeffries
    01/15/2013

    WONDERFUL SERVICE!! A++

    I recently had had First Defense Security call my home to promote a new technology for home security. As I listened to the representative explain about the system and its features I became very interested in the fact that I could monitor my home security system directly from my iphone. The young man on the phone made it very easy to understand everything and made me comfortable, while pointing out some key spots in my home that might be vulnerable to home invasion or burglary. We set up a time for a technician to come out and do an in home consultation for the next day. When the tech arrived we walked through the house and discussed the best place for the equipment. He was very helpful. We sat down and went through paperwork first and everything was very easy and just as it had been explained by the representative on the phone. He then proceeded to install the system. Once he was done ( about an hour and a half later) he explained the features and how to use it to me and my husband. Once we finished that he set up my phone to be able to control the system. It was very easy and it has been a great service. Highly recommend this company for your security needs! A++++++

  • jimmartinez
    01/15/2013

  • Worst service on the Planet
    Rufus123
    05/03/2012

    I use Monitoronics (1-800-4479239)as my home alarm company. The alarm was working just fine, but I got called from Montoronics that there was a low battery signal. They contract with First Defence Security, Henderson to do their work in Las Vegas. The tech came yesterday to replace the batteries which thought was a simple process, but after 45 minutes told me that he could not get the alarm working after replacing the batteries. So before they came I had a perfectly working alarm, now I had none. He promised to come back this morning at 9 AM to fix the problem, I confirmed the appointment with the supervisor also and expressed my frustration that my perfectly functional alarm was now messed up. No one showed up however today at 9 AM, when I called First Defence Security at about 10 AM, I was told that they had send a message to Monitornics to assign a different company for my problem ! So these smart people at First Defence Security, instead of just replacing a simple battery ended up dismantling my entire system, then never showed up as promised or even call me to cancel the appointment for the next day ! Can't imagine how any company can get any worse than this !

    3 years ago, a simple mater lke this took them 3 ot more visits to figure out and correct wasting an endless amount of my time.

    Advise for anyone - Avoid them like plaque.

  • We are pleased with the service we have received
    oceanstacie
    02/29/2012

    I only gave a ""very good"" because we are very new customers, and I am inherently distrustful of businesses in general. However, so far, I could not be more pleased with the customer service from First Defense in particular and with the Monitronics system in general. I love the touch screen pad and the ability to access our alarm system and thermostat via our smart phones. I also have more peace of mind knowing that a police officer will be dispatched to our home following voice confirmation of an emergency through the two-way speaker system installed in our home.

    Further, when we switched from ADT and were declined a refund by them that we were ensured by the First Defense sales rep that we would receive, the general manager at First Defense promptly and courteously resolved our problem to the best of his ability, even though he was under no legal obligation to do so.

    I have no complaints and would recommend them.

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